• loader

Get Connected!

Join the world's largest professional social network for the apartment industry!

One day they're putting in a maintenance request to have a lightbulb changed, while their rent is late, and the next day they're putting in their notice because they bought a house. Sure, good luck with that.

One day they're putting in a maintenance request to have a lightbulb changed, while their rent is late, and the next day they're putting in their notice because they bought a house. Sure, good luck with that.
Guest Insider Dave Ramsey is usless.
loader
loader
Attachment
Guest Insider Never useless, sometimes it offers another perspective and other times it reinforces just how right we are
loader
loader
Attachment
Guest Insider His 5m IG followers and 8 national best sellers may reflect otherwise.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Employee concessions.
Reaching out to see how others handle employee concessions?
Also, do you offer concessions to employees who work at one site and live at a sister property?
Thank you!

Read More...

Guest Insider I think some strong concessions are coming back around for top talent as it sb, we do 50% across the board, employee does pay any added amenity such as trash valet or cable/internet packages.
loader
loader
Attachment
Lisa Ward Live on site 50%, live/work different properties 30%
loader
loader
Attachment
Christi Anderson Greystar is 40% and 20%.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!
a Guest created a new topic ' Emotional pets' in the forum. 22 hours 27 minutes ago

I have Three cats, when I moved in I informed the Manager I had two cats they are bonded to each other it was counted as one cat because of it I found a newborn that is now 9 months old he is fixed and had his rabies shot but today I come home from the doctor and find all these notices taped to my...

Read More...

Can't comment or like? Make sure to log in or register for a free account!

Here's an interesting one....
We are a mid-rise community with all interior parking garage parking. Everyone pays $25 to park per month, or $100 for a reserved space. I've recently been asked twice by people with disabilities if there is a waiver of parking fee for disabled parking. We do have handicapped parking spaces in the garage. My feeling is that everyone pays for covered parking regardless of who you are, but disabled people have access...
Show more

Guest Insider Accommodating disabilities isn’t an option they need to pay for. If they pay $25 to park in the garage and they are disabled, they have access to any disabled spot. If you have a plethora of disabled individuals, you need to ensure you have enough for all of them plus any that may arise due to injury.
I imagine you’d be sued if you tried to charge a disabled person for reserved disabled parking
loader
loader
Attachment
Brittany Stroud Absolutely not. You've received an accommodation request. Request in writing (but cant make them fill out) then respond in writting (mandatory). Verify request if disability is not evident, then add additional reserved handicap space (reasonable) or assign them an alternate space (reasonable) for $25 close to the door or in a accessible area. Our job is to find reasonable solutions that help aid them to live....not create additional barriers. Consult your attorney for a legal recommendation before the resident consults one to sue ownership, mgmt co., the property, and you personally. It's the smart choice.
loader
loader
Attachment
Guest Insider There is a grey area here. I would be sure to get all of the necessary paperwork for their file, but I wouldn't charge. I wouldn't risk the issues over a few dollars. Of course, check with legal first.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

In Dalllas, TX, we are required to have recycling at our properties. Funny enough, we recycled before the mandate. Anyway, we use a 3 or 4 yd container serviced by WM that is clearly marked “recycling” yet tenants continue to throw non-recyclables in the container. We pass thru the charges to...

Read More...

Can't comment or like? Make sure to log in or register for a free account!

When asked, many operators will say they only accept digital payments and their communities are 100% paperless. However, after further exploration, we realize there are many exceptions, such as past resident payments, residents in eviction status, or even new move-ins, where many site team members will accept a paper payment. The fact is that nearly half of renters still pay by check or money order. Ensuring a consistent revenue stream is fundame ...

Can't comment or like? Make sure to log in or register for a free account!

 A live-in aide request. For properties like senior living communities, this is a regular request, and the procedure is memorized by many of the staff. But are your procedures up to date with the Fair Housing Act? For other properties, these requests aren't all that common and can cause some stress due to lack of experience. What are some of the nuances you should be aware of? Let's break it down.Remember, Disability Is a Protected CategoryW ...

Can't comment or like? Make sure to log in or register for a free account!

The multifamily industry finds itself at a crossroads, grappling with insurance rate increases across every asset class. For those who own and operate multifamily properties, the sharp rise in insurance costs is more than just a budget line item; it's a significant operational challenge.Here, we'll explore the current challenges in the multifamily insurance marketplace, examining the underlying causes of these rate hikes and offer actionable risk ...

Can't comment or like? Make sure to log in or register for a free account!

Exploring the Perception Divide Between Pet-Friendly and Pet-Inclusive Rental Housing In recent years, the relationship between humans and their animal companions has evolved dramatically. Pets are no longer just animals; they're valued members of the family, deserving of love, care, and accommodation. This shift in perception has significant implications, particularly in the realm of rental housing. Owners and property managers are no longer fac ...

Can't comment or like? Make sure to log in or register for a free account!

Hello! Would love to hear ideas on different naming conventions for a floor plan with an additional area currently referenced as “Den” that is not enclosed, so no door or closet (picture on this post). Some options on the table 1 bed Flex, 1 bed XL….. now you go! Thank you.

Hello! Would love to hear ideas on different naming conventions for a floor plan with an additional area currently referenced as “Den” that is not enclosed, so no door or closet (picture on this post). Some options on the table 1 bed Flex, 1 bed XL….. now you go! Thank you.
Guest Insider 1-bed 1-bath Plus
1-bed 1-bath Deluxe
1-bed 1-bath with Suite
loader
loader
Attachment
Guest Insider Bonus room is what I've typically heard in real estate terms. Since it cannot technically be called a bedroom, another term for that is "non-conforming bedroom". I do like flex space.
loader
loader
Attachment
Guest Insider Lovely open floor plan/space
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Does anyone have recommendations for a utility management company.
Trying to find someone who doesn’t charge fees for every little thing.

Read More...

Guest Insider Depending on where you are possibly, I’ve used Minol and NES
loader
loader
Attachment
Megan Goodmundson Conservice. Or multi family utility solutions
loader
loader
Attachment
Guest Insider Depending on city . Why can't you just add flat fees for services?
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Can you refuse to add someone on the lease just because they are disruptive?

Read More...

Anamaria Perales-Lang The person that is on the lease is responsible for the behavior of their household and guest , that who I be communicating with
loader
loader
Attachment
Allie Gartside Sadly but also not sadly - we have fair housing for this reason.
Otherwise I’d have turned away lots of applicants over time.
If they are being a disruptive guest though, then you should have been issuing lease violation notices to the resident. You’d need some sort of paper trail.
But I’d consult with your attorneys first as well. I’ve never had to ban a guest from the property before. Let alone one who’s potentially going to be a future resident.
If you do add them to the existing lease though, you could always non-renew them?
loader
loader
Attachment
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

 Doesn't the Covid-19 pandemic seem like it happened a lifetime ago?I remember at the very beginning of the pandemic, when no one had any information and everyone was freaked out, my husband went out in the early morning (to avoid crowds) to go grocery shopping. He was of course wearing rubber kitchen gloves but no mask, because at the time everyone thought Covid might be spread by touch. He got a huge haul, because who knew if the grocery s ...

Can't comment or like? Make sure to log in or register for a free account!

Hi All. One of our properties is going to have a handful of more college students (townhome units). Was wondering if anyone has an addendum with regard to noise/parties? Our lease is already very detailed but I'm just looking to see what others do. We are not all student housing, but we have a property closely located to a private college and out of 61 units, we have about 6-10 or so with students. Normally there have not been too many issues, but I... Show more

Guest Insider In addition to the lease, we made up a “community rules and guidelines” form for residents to sign when they move in! Maybe something along those lines could work, make a copy for yourself and they keep one too
loader
loader
Attachment
David Troup Seems like your lease and maybe house rules might already have all the necessary prohibitions, so what you are looking for is something to make those restrictions a bit more “in your face.”
I think putting them in a welcome letter isn’t a bad idea, or even summarizing the “respect your neighbors” rules on a separate form and require all residents to sign it on move in. You basically want them all to acknowledge the rules and perhaps the consequences of breaking them. Otherwise they will sometimes think they can claim ignorance and get away with it the first time.
loader
loader
Attachment
Guest Insider Having Community Policies as an addendum they sign and included in the move in packet is a great way to address these types of issues. I have both multi-family and student living in my portfolio and the Community policies are pretty much the same for all. We include fines for noise violations and other violations after the first warning so that always helps as well. Great feedback from all the comments above!
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Random question ~~ when remodeling a kitchen with new counters and sink, would you remove a working disposal? I mean, take it out and not replace it.

Read More...

Wendy Burkle  The residents do use them though! All homes have one, multifamily is really no different. It's helpful and cuts down clogged drains.
loader
loader
Attachment
Linda Campbell We are removing them as they stop working. When we renovate kitchens, we’ll remove them.
loader
loader
Attachment
Guest Insider If it works don't replace it just reinstall it
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!
  • Event starts in: