Multifamily Blogs

Do You Have a Customer Journey Map?
Do you have a customer journey map? I know this is kind of a rhetorical question, since you can’t immediately respond, but it is something I am very curious about. The more I ask people about it, the more I realize that understanding and owning your ...
When Managers Can't Respond
It’s understandable that property management companies choose to respond to online reviews from a central location.  One person in particular may be designated to create responses for all of the communities within the portfolio.  One person...
The Heartbleed Security Bug: What’s been the effect on Multifamily?
In the first week of April we received word that OpenSSL, the open source implementation of the SSL and TLS protocols, had been compromised. Over the past 2 years, this vicious flaw that raged throughout the internet, allowed hackers to steal encry...
Multifamily Dubbed “The Most Interesting Investment Market in the World”
Powerhouse multifamily investors from across the globe took part in Avanath Capital CEO Daryl Carter’s “View from Investors” panel. For foreign investors seeing the European markets opening up to the migration of millennials and baby boomers and givi...
6 Things to Instagram at Your Community
Instagram, the photo sharing social network, has grown like crazy in the three and a half short years since its initial launch in October 2010. And it’s showing no signs of slowing down. According to its website, Instagram has 200 million monthl...

Training Trivia

What percentage can a resident save on heating costs by lowering their thermostat setting from 70 degrees to 68 degrees?

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