Multifamily Blogs

Seek (only if ye can) and (perhaps) ye will find…
  So many of you in the multifamily housing industry want to “do it right” whatever “right” may mean.  I know this because I am privileged to teach you about fair housing and you ask good questions and struggle with some of the issues that...
SMX East 2014 Review
This year’s SMX East conference did not disappoint. If you weren’t able to make it, there’s no reason to panic—we have you covered. We’ve gathered our biggest takeaways that will help you with your search marketing efforts. Google has over 200 varia...
Most Multifamily Property Managers Respond to Online Reviews, Study Shows
When it comes to online reviews, the majority of multifamiily property managers say they respond.  This is according to a recent 4 Walls survey of almost 300 multifamily property managers across the country. Seventy-eight percent of survey re...
Service Requests: The Ultimate Teambuilding Exercise
Residents are expected to pay 100% of their rent, yet at times do not have 100% access to everything they pay for.  Consider this scenario: Toni has discovered that her dishwasher is broken.  She immediately contacts the office to alert th...
Service or Sales... Which Comes First?
Multi-family operators often ask themselves this question.  Is it more important to pay atte...

Training Trivia

In Property Management, the only true "Close" is asking for the deposit.

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Multifamily Discussions

    • Kathleen Silver's Avatar
    • Regional Manager
    • I think the best way to understand is not necessarily unit count but, what is the level of difficulty or the needs for the assets? Are the assets...
    • Last post by Kathleen Silver
    • Whitnall Pointe's Avatar
    • Employee motivation games
    • One thing that we did was very helpful. We set the staff up into teams. Putting together personalities that conflict, followers. leaders, etc. I...
    • Last post by Whitnall Pointe
    • Rose M's Avatar
    • Unqualified Traffic
    • Sandy has the right idea. Maybe increase the application charge? Has the criteria been updated lately? Our management company does not use credit...
    • Last post by Rose M

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