It’s all about the Memories…
I taught a class yesterday on “How to be a Specialized Leasing Professional.” One of the key topics was about making memories with your customer. I believe that it is difficult to be successful in making that emotional engagement with the customer unless we have a defining moment with them. When you hang up the phone or finish the demonstration, what memory did you leave?
One way to be successful with the above is to be naturally curious. Being naturally curious helps to open people up and shows you really want to know about them. What questions do you ask when your customers? How do you get them to open up and give you information to help you, help them?
Share with us your stories of creating memories with the customer.
Robert, everyone also wants to be treated like a VIP! I know I do!