Topic: Tenant Pro 7/Online Payments/Property Management Dilemmas

Our company uses Tenant Pro 7 for our property management software. We manage for several different owners/bank accounts & have single family homes, duplexes, large complexes, etc.

We want to find an online payment solution that can accomadate this and a website portal company that can as well. We're finding that since we have a large scattered base that there isn't an easy solution.

Questions:
Does anyone currently use Tenant Pro 7 & do they do online payment & who/what do you use that integrates with TP7?

Is there anyone that is with a mgmt company that is in the same situation, has hundreds of different owners/properties(sizes) and how are you setting up your website? And, would you be willing to chat with me? I have a lot of work to do & need some input. Thank you!
Please let me know: This email address is being protected from spambots. You need JavaScript enabled to view it.
507-884-6643
www.facebook.com/alisha.kruger

I used Tenant Pro for a year, and what a sales presentation they made. I HATED IT!!!!
I have a business like you where I needed to be able to have different owners, and pull each persons separate, but all the company info together. It NEVER worked well for me.
It really is geared for an apartment complex where all the owner information is the same. I got tired of "you just make the owner the customer, and then you ...." My biggest waste of money in the four years I have owned my management company!

Thanks Pam! It really is great to hear feedback. What do you use now? Have you found something you love? I'd LOVE to know!

Hello Alisha,
I hope all is going well in your world :)
We currently use Buildium and I am very pleased with them. We have been with them now for about a year and a half and all of our owners love them too. I have been in the industry for about 15 years and have worked with so many different owners and management firms and find that this program is among my favorite. I also checked into propertyware. They seem to be on point too and offer more services but are also a little more expensive. You should check them both out. They both offer free trials.

Hi Alisha, I'd solve your biggest challenge first. If you have multiple properties spread around with multiple owners using multiple banks then you should consider centralizing and automating rent collection first. You can setup an online payment portal where residents pay online. The renter or owner can pay the convenience fee. Anybody who doesn't want to pay the fee should be able to click a box and setup ACH. For the old school, and unbanked, you should still accept paper checks and money orders but they should mail them to a single location. The most efficient and accurate way to handle these payments is with an automated lockbox service.

You can set this up yourself working with your local bank, merchant service provider, web developer...or you can enjoy one-stop shopping with a multifamily payment processor. Look for one that specializes in multifamily. Everybody will help you process credit cards but almost nobody pays rent with credit cards. Make sure the vendor's energy is focused on paper check and money order processing with an effective strategy to transition those folks to ACH.

There are a number of companies competing in this space, including my company Paydici, but most of the solutions are differentiated. Look for the one that fits the way YOU are doing business. As for integration with TenantPro7. It's an unsupported product since Domin-8 filed for Chapter 11 and PropertyWare's parent company purchased them in 2010. RealPage has an integrated c/c payment portal and check scanners for checks and money orders. I'm sure they'd like you to migrate and would assist in migrating your data. Paydici can post to TenantPro with no problem. That said, I still think you'll want to switch accounting package.

I'd be happy to talk in more detail. I'm a 3rd generation apartment investor and have been running a 2,000 unit property management company with a lot of single family homes and hundreds of separate bank accounts.

Good luck,

Brad Meyer
Paydici
503.449.0264
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.paydici.com

Help! We have lost our Tenant Pro 7 disc, and our hard drive crashed. We can't find the disc anywhere! Our data is safe, thanks to Carbonite, but we can't access any of it without the disc. Anyone out there who would be willing to copy his/her disc and send it to me? I would be happy to pay for it. We're up the creek here!

I have a disc

I also cannot find my disc and would love to have one. Please contact me

I am looking to buy a disk.

I know this is a really old software, but do you still have a tenant pro 7 disk? Did you ever use tenant pro 5? I have an issue where I need to access that very old software, but I lost that computer and disks due to arson and when I try to use one of the "software mover" programs it moves the program, but I can't back up or restore. Any help would be greatly appreciated.