I live on a property that has a section where water is included in rent and the other section is billed through a third party biller (Minol USA). The average use of water for one peson each month is estimated to be 3000 gallons. I have spent countless hours investigating this subject, getting actual water and sewage rates from the city that provides and bills for water. I've discovered that the bill sent to the tenants who pay has water and sewer rates 3.75-4% higher than what the city rates are. I also got the actual amount billed to the section of property which is 64 one to three bedroom units plus water consumption of the office, community center, swimming pool and grounds: The actual average of gallons billed without calculating the pool and grounds came to 1213 gallons for each of the 64 1-3 bedroom apartments plus 2 ( office & comm ctr). That is clearly incorrect considering the units most likely have more than one tenant and that would suggest that every unit used less than half of the average water for one person. These billing cycles were in the summer months 6/28-7/27 & 7/28-8/26, when the water in swimming pool evaporates and is regularly being replaced. I questioned the management, Minol USA management over billing. I was communicating and until I presented the facts was getting response: Once they all knew that I have actual hard evidence of their price gouging they stopped returning my calls. The property owners and Minol USA (3rd party biller) are clearly proffiting off the tenants who have water included in rent as rents are higher per number of bedrooms. I used the exact same rates to calculate their average compared to the tenants who are billed individually. This is a subsidized residential multifamily housing property. By using these methoxs for gainful profit in a federal and state subsidized property is unethical and most likely illegal.