This property manager job description was generously shared by Core Real Estate Management Group!

Property Manager Job Summary:

Job Summary:

The Community Manger is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. Community Manager must embrace the concepts of Level 5 Leadership, Group Responsibility and Servant Leadership.

Reports to: District/Regional Manager

Supervises: Supervises entire on-site staff (i.e., Assistant Community Manager/ Bookkeeper, Leasing Coordinator, Leasing Consultant(s), Community Service Supervisor/Assistant Community Service Supervisor, Service Technician(s), Make-Ready Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s)

Wage Status: Exempt (ineligible for overtime)

Job Responsibilities:

Financial

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Generate necessary legal action, documents and process in accordance with State and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

Leasing

§ Ensure property is rented to fullest capacity.

§ Utilize marketing strategies to secure prospective residents.

§ Confirm that leasing staff techniques are effective in obtaining closing.

§ Confirm that leasing staff gather information about market competition in the area and file.

§ Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.

§ Represent the company in a professional manner at all the times.

Administrative

§ Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

§ Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.

§ Ensure current resident files are properly maintained.

§ Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

§ Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Resident Retention

• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the community.

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.

Safety:

§ Learn and ensure compliance with all company, local, state and federal safety rules.

§ Ensure that unsafe conditions are corrected in a timely manner.

§ Direct staff to follow a “safety first” principle.

Essential Job Functions:

• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s).
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Be able to work evenings and weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.
• Successfully pass a drug test.

Additional Requirements:

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Core Values:

In order to achieve success the CORE Realty Management team must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

Employee Acknowledgement

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.

I have read the above job description, understand its contents and have had an opportunity to discuss with my supervisor or the hiring manager. By signing below I agree I understand what is expected of me and can comply with all requirements of this position.

___________________________________________ ______________

Employee Signature Date

APARTMENT PROPERTY MANAGER JOB DESCRIPTION

REPORTS TO: REGIONAL PROPERTY MANAGER 

FLSA STATUS: Exempt-non eligible for overtime 

OVERVIEW: The PROPERTY MANAGER is totally accountable for all community operations. The purpose of the PROPERTY MANAGER is to effectively manage and coordinate persons, activates, and available resources in order to accomplish community objectives as set forth by the Regional Property Manager and property owner. These objectives will include maximizing occupancy levels and community values. In addition, the PROPERTY MANAGER will train the assistant manager to assume all managerial duties in the event of the property manager’s absence. 

DUTIES AND RESPONSIBILITIES:

• Conduct all business in accordance with TMI policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

FINANCIAL

• In conjunction with the RPM, the property manager will assist in formulation of budgets for each upcoming calendar year. The property manager is responsible for staying within the established budget guidelines throughout the year.
• Actively maintain and report monthly variances and narratives.
• Ensures that all rents are collected when due, and posted in a timely manner. Males sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insureance. The property manager is responsible for approving and submitting all invoices to corporate office for payment
• Makes rental rate recommendations to Regional Property Manager.

HUMAN RESOURCES

• Hires, trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary.
• Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

SAFETY

• Reports all liability and community incidents to the corporate office immediately. Ensures that all workers’ compensations claims are reported and proper paperwork is completed.
• Property manager will complete any pertinent safety checklists with maintenance staff.

ADMINISTRATIVE/OFFICE

• Ensures that lease files are complete and that completion of leases is being executed property. Approves in writing all leases on the property.
• Responsible for offices opening on schedule, condition of office, and model apartment.
• Attends scheduled corporate management meetings, usually held on a quarterly basis at the regional office.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.

RESIDENT RELATIONS

• Maintain a positive customer service attitude.
• Periodic inspection with residents move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

MAINTENANCE

• Physically walk and inspect community on a regular basis; check on vacant apartments.
• Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out.
• Work closely with Maintenance Supervisor to monitor and schedule all maintenance activity.

MARKETING/LEASING

• Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
• Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

QUALIFICATIONS:
Position prefers 3 years experience in on-site property management; 1 as property manager. Must have background in supervision and successful track record of accomplishments. 

Computer Skills: Word Processing/On-Site Rental System (Must be proficient with a calculator, Excel) 

Work Hours: Full time hours- salaried position. Must be available on weekends for staffing needs and emergencies. 


DRIVING/TRAVELING REQUIREMENTS:

• Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment community ands surrounding neighborhood, make trips to the back and visit the corporate office.
• Occasional use of golf cart may be necessary.
• Must have valid driver’s license and automobile insurance.

View Tarragon Management Jobs

(This is just an example property manager job description, and by using this job description, you agree to hold Multifamily Insiders and the companies providing the job descriptions harmless from any situation that arises from the use of the job description.  Also, in some cases, references to "community manager" were changed to "property manager" - use the term that fits your company culture best.)

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