CRM TRAINER JOB DESCRIPTION

• Strong communication (written and verbal) and presentation skills with the ability to develop instructional material that can be easily understood
• Ability to read and interpret document s such policies and procedure manuals and use monitor screen frequently
• Proficient in MS Word, MS Excel and MS PowerPoint. Experience with instructional design, WebEx , Sharepoint, Microsoft CRM or comparable applications is a plus
• An understanding of relational database concepts
• Strong leadership and project management skills
• Previous training experience with CRM software preferred
• Ability to work effectively under pressure with constantly changing priorities and deadlines
• Ability to be self-starting and self-motivated
• Ability to work in an autonomous environment as well as in a team environment
• Ability to work with other work teams and develop solid working relationships and rapport
• Ability to travel (airplane and vehicle)
• Valid drivers license and vehicle

• Assist in the development and design of new t raining/technology initiatives including but not limited to; documentation, testing, training, coordination, rollout and evaluation. This includes presenting ideas that will enhance the trainee’s learning experience.
• Coordinate internal and external resources in regard to planning, developing and delivering training
• Participate in research of curricula development, planning and implementation.
• Work with subject matter experts to collect and collate information that will be designed and developed into learning modules
• Assist, organize, promote, and deliver specific training programs with individual employees or regions as needed
• Survey training participants to determine the effectiveness or each training method/program
• Update and revise current training materials to incorporate changes in policies and procedures
• Evaluate the training data information within the Learning Management System (LMS)
• Maintain content of National Training Support area of the Intranet .
• Participate as needed in various group meetings, with the ability to take a leadership role if necessary.
• Maintain current understanding of related industry and training related fields through participation in relevant conferences, seminars and relevant organization activities
• Perform various projects and assignments.
• Become an expert in all areas of the CRM application including; sales, marketing, design center, and customer service. This will require an in depth understanding of each users job as it relates to CRM.
• Become an expert in Tarragon business processes in support of CRM system.
• Work with end user community and CRM team in support of CRM vision, strategy, and process.
• With CRM team, assist in developing a change management process for the CRM application, from a business perspective, and communicate that process to the end user community.
• Schedule and conduct end user support groups in support of change management vision.
• The CRM trainer will have a close ear to the user community in regards to issues and needs for the system and w ill need to convey this to the CRM team in a manner that supports other processes in place. Will need to be able to prioritize and document requests\issues as they arise.
• Co-ordinate with various department heads to schedule training for end users.
• Liaise with IT to arrange and coordinate training setups needed to perform training.
• Create and maintain all training documents that relate to CRM system.
• Maintain repository of CRM documents library on Tarragon SharePoint Portal.
• Perform periodic routine training of IT help desk personnel to increase their basic knowledge of the system in support of end users.
• Create and distribute CRM newsletter in support of change management vision.
• Ability to travel 70% of time