Comments for Improve Your Resident Retention by Changing the Way You Speak and Think at http://www.multifamilyinsiders.com , comment 1 to 9 out of 9 comments http://www.multifamilyinsiders.com Tue, 07 Feb 2012 07:25:44 +0100 FeedCreator 1.7.3 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2544 Jen, you're 'spot on' as always. What you put out there in the universe usually comes back to you. So if you use 'positivity' in your presentations and your attitude, that's what you'll get back! Thanks for commenting and hey, it was GREAT to meet you in Minneapolis! LT - Lisa Trosien Mon, 19 Oct 2009 09:30:41 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2542 "It's all in the presentation," applies beautifully to your strategies. If we approach an opportunity believing it will turn out well, it usually will. Just like when you're in a bad mood and you force yourself to smile, your mood actually does get better. Thanks for these great practices! - Jen Piccotti Mon, 19 Oct 2009 09:20:43 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2536 Thanks, Heather! I appreciate the feedback and yes, every 'problem' presents a great opportunity to shine. LT - Lisa Trosien Mon, 19 Oct 2009 06:58:38 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2532 Well, it is easy and cost is zero. Every person part of my team was responsible for saying hello to everyone in ear shot or wave hello. My grounds person asked my what if we do not know them. My response was saying hello will not only make people smile, we will be known as a friendly property. Once we (management) started doing it everyone (all the residents to each other etc.) else did too. It was great. - beth seery Sun, 18 Oct 2009 16:35:10 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2531 Okay Beth, enlighten me, please? I don't know the 'hello distance' technique and I would love to hear about it! LT - Lisa Trosien Sun, 18 Oct 2009 16:28:09 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2530 Well, as the manager you set the tone for how your property is seen from prospects and resident. As a Disney street cleaner once said, "We are all always on stage." In addition to your 1 and 2. I used the hello distance technique and at the end of the day reviewing the guys worksheet I would always ask (so they were always prepared) what was the best part of your day. Also, no matter how bad my day was nobody ever new. I remained positive and supportive at all times. It is easy for people to hop on a downward spiral. Thanks.:) - beth seery Sun, 18 Oct 2009 16:19:24 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2529 @beth I'd love to hear anything you're doing! Please share. @Tara Really, Tara, it wasn't hard to initiate at all. I just sort of gave the team the guidelines and away we went. If anyone came into the office and used the word 'problem', I'd say, "What?" until they changed the word. Annoying? Probably. But very effective. And we all pretty much knew which resident pushed each others' buttons. So that wasn't all that hard either. Thanks for the input! LT - Lisa Trosien Sun, 18 Oct 2009 16:06:19 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2528 LT - Simple is as successful does. Great ideas, although easier said than to initiate. I like rule #2 because it gives your staff an improved sense of accomplishment and confidence, gives the resident an increased sense of imprtance and self-worth, and creates a stronger sense of unity on the property. WHen I was a PM, my strongest rule on the property was that I carried an open door policy - with my staff, residents, and vendors. Social visits were welcomed as they helped to reinforce positive relationships. Staff dropping in gave me an opportunity to gain and give feedback in a more relaxed manner. As vendor visits increased in frequency, so did the drop in wait time for shipments and the amount of freebiew for my staff. Who can say no to freebies? - Tara Smiley Sun, 18 Oct 2009 16:00:32 +0100 http://www.multifamilyinsiders.com/multifamily-blogs/Improve-Your-Resident-Retention-by-Changing-the-Way-You-Speak-and-Think.html#comment-2527 Lisa-This is great! I too used very similar management skills. Thanks, for your positive input. - beth seery Sun, 18 Oct 2009 15:59:34 +0100