Multifamily Blogs

Bavarian Crème and Beef Noodle Soup: Four Principles of Customer Service
For anyone who’s lived outside of the country, it is pretty obvious that the definition of customer service is not universal. Once, while waiting to be seated at a beautiful café on the shores of the Mediterranean, another patron cut in line and was ...
Top 10 Complaints Made by Student Renters & How to Handle Them
Student tenants specifically come with their own set of unique expectations and some common problems that may be encountered. Here are ten of the most common complaints voiced by student renters and insight on how to effectively handle these issues. ...
You’ve been promoted to Regional Manager. Now what?
“Thinking will not overcome fear but action will.” – W.Clement Stone Do you have professional goals to move to a multisite position or have you recently been promoted to your first multisite position after climbing through the ranks?   W...
The Post That Should Not Need to be Written
  Recently I had the opportunity to speak at the Fair Housing Matters conference in Nashville, Tennessee, hosted by the Tennessee Fair Housing Council, a private, non-profit organization with the mission to eliminate housing discrimination (htt...
Your Chance to Be on the Cover of units Magazine in July
NAA’s units magazine will report on Curb Appeal trends in the July 2015 issue. They are seeking input from member communities. Please send NAA’s Paul Bergeron your best “curb appeal” photo and a description (100 words or less) about why your cu...

Training Trivia

In which of the following situations should you cease follow-up with a prospective resident?

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1468832619 [{"id":"232","title":"After three unsuccessful attempts at reaching them","votes":"33","pct":"26.83","type":"x","order":"1","resources":[]},{"id":"233","title":"When you hear from a competitior that they have leased with them","votes":"8","pct":"6.50","type":"x","order":"2","resources":[]},{"id":"234","title":"When they have told you they are putting off their move for a while","votes":"9","pct":"7.32","type":"x","order":"3","resources":[]},{"id":"235","title":"None of the above","votes":"73","pct":"59.35","type":"x","order":"4","resources":[]}] ["#ff5b00","#4ac0f2","#b80028","#eef66c","#60bb22","#b96a9a","#62c2cc"] sbar 200 200 /polls/vote/86-in-which-of-the-following-situations-should-you-cease-follow-up-with-a-prospective-resident No answer selected. Please try again. Thank you for your vote. Answers Votes ...

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