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Developing a Pool of "Replacement Residents"
Ever since I started in the apartment industry, one thing has bothered me: Problems with occupancy, specifically for well-run communities. Although supply and demand should level out across a large enough mark ...
by Brent Williams
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What To Do When You Need to File a Homeowners Claim.
Fire or Homeowners Claims:1. If there is damage to the building, make any necessary temporary repairs to the building to protect the property from further damage. Save ALL bills as they are a property part of the loss.2.If th ...
by Scott Majeski
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Bouncing Back from Bad PR
Between floor mats, sticky gas pedals, and some questionable braking systems, Toyota has not exactly had the best first quarter ever. Working in an industry where I hear people complain about the online ratings being br ...
by Heather Blume
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Good Customer Service is Dead! Where is the LOVE? by Daisy Nguyen
You read it right -GOOD Customer Service is DEAD. Where is the LOVE?[video:http://www.youtube.com/watch?v=WpYeekQkAdc 444x250](Video: Black Eyed Peas - Where is the Love?)This is actually good news - If you are one of th ...
by Daisy Nguyen
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The Agony of Defeat
This weekend, I volunteered to be the high school Lacrosse team parent representative for their coupon card fundraiser. It’s a good deal really - $20 and you get a whole lot of “buy one get one” free dinners ...
by Lori Snider
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Episode 41 - Who is writing your social media playbook?
I've been sharing an analogy with some friends comparing social media to football. You really could compare business or marketing in general to football, but you can just think about that however you want. Anyway, ...
by Mark Juleen
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I LOVE giving gifts! Use a gift as a way to celebrate the close!
At an event in Mississippi the association gave away a series of door prizes prior to my seminar. There were gift cards, cash and one present. Everyone who won was thrilled and we all celebrated the winners! Durin ...
by Toni Blake
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Insider Blogs
