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Blogs from our fellow Multifamily Insiders!
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Posted by Buildium LLC in Residents , Resident Satisfaction , Resident Retention , Property Management Software , Property Management Companies , Property Management , Occupancy , Lease Agreement , ForRentByOwner.com , Fair Housing , Community Policies , Communication , Apartment Residential , Apartment Leasing , Apartment Demographics , Apartment Community
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Dealing with bad tenants can be tricky enough—though such scenarios are not ideal, at least you have a contract on your side to dictate certain rules and behaviors that ensure the comfort of all your tenants. But what happens in a case involving bad neighbors, when you don’t have the benefit of a pre-existing agreement on your side? Depending on the set-up of your property, a bad neighbor can potentially be just as disruptive (or perhaps even more so) than uncourteous tenants in your own property. Following are some suggestions to help mitigate this sort of scenario.
Consider neighbors when property hunting. Time and time again in this blog, we’ve highlighted the importance of doing extremely thorough research when seeking out an investment property. And guess what? We’re about to dole that same information out once again. With so many other factors to take into consideration when selecting a property, evaluating potential neighbors is one of those things that all to often falls by the wayside. But on a day-to-day basis, your property’s neighbor can have a considerable impact on your tenants’ quality of living. And if that impact is a negative one, you may very well find yourself with high turnover or an undesirable vacancy rate. So, with this in mind, taking neighbors into account is a consideration when purchasing a property.Visit your potential property at various times of the day to see if there are any red flags (be sure to do this at times when neighbors are likely to be home, such as weeknights or on weekends). If you pick up on any noise or behavioral issues, you may want to consider what sort of impact this might have down the line.
Meet your neighbors. This sounds simple, but neighbors are much more likely to make more conscientious decisions when they are taking a specific person into consideration as opposed to an anonymous “neighbor.” As soon as you purchase your property, take a few minutes to introduce yourself to your neighbors—this doesn’t take much, just a five-minute chat will do.
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Posted by Buildium LLC in Student Housing , Residents , Resident Satisfaction , Resident Retention , Rent , Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily , Lease Agreement , Fair Housing , Community Policies , Apartment Training , Apartment Search , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Industry , Apartment Demographics , Apartment Community , Apartment , Aparments for Sale , Affordable Housing
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The Fair Housing Act (FHA) exists to ensure that all potential tenants are given an equal opportunity to obtain residency. This anti-discrimination policy means that, as a landlord, you are not allowed to base tenancy at your property upon any of the following factors, including: age, race, color, religion, familial status, or handicap. This law is straightforward enough; however, there are certain common instances in which landlords find themselves inadvertently in violation of this act. A common slip-up that can potentially lead to legal troubles down the line is searching for a certain “type” of tenant based upon your property’s location, amenities, or general pre-existing demographic. Consider the following scenario.
As clearly stated in the FHA, you cannot base your decision upon whether or not to accept a tenant on their situation or life circumstances. For example, even if you prefer to rent to students, you absolutely cannot refuse to rent an available unit to a family of three simply because they are a family rather than a single student. Remember, though, the average tenant wants to find a living situation that is comfortable for them.
In the above scenario, for example, if you have a ten-unit complex that is primarily occupied by students, chances are other students (as opposed to families or young professionals) are going to be most enticed by your property. To achieve maximum visibility among this target demographic, you should place advertisements in outlets that cater to the university population in your area—school-affiliated publications, websites and bulletin boards at local college hang outs, for example. Explain in your advertisement that the unit is perfect for college students based on its proximity to the university. As prospective tenants want to find a situation that is most conducive to their lifestyle, chances are a self-selection process will occur. Bear in mind, however, that your advertising may in no way, shape, or form indicate that your unit is only available for students—that is in violation of the FHA.
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Posted by Buildium LLC in Student Housing , Residents , Resident Satisfaction , Resident Retention , Rent , Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily Insiders , Community Policies , Communication , Blogs , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Demographics , Apartment Community
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It’s a fact: Some neighborhoods are more safe than others. It’s also true that while a neighborhood may be quite safe at the time you purchase an investment property, things can go downhill at any time (happily, this phenomenon can work in the opposite direction as well). To make things even trickier, high crime rates aren’t necessarily limited to “bad” areas. Sometimes crime can trickle into nicer areas from surrounding neighborhoods, which is why it’s important to really do your homework before investing in a property—some hazards are simply not immediately obvious.
If, for any of these reasons (or completely different ones), you find yourself with a property in an area that is suffering from regular criminal activity, there are steps you can take to help make your property a safer place for tenants to reside.
Form a Neighborhood Watch Program This is one of our favorite options, because it goes beyond just protecting your property and tackles the larger issue—making your entire neighborhood a safer, more enticing place to live. The results of accomplishing this are huge for you and include increasing property value and potentially lowering vacancy rates.
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Posted by Tarla McCann in Vendor , Technology , RSS , Property Management Companies , Property Management , Multifamily Insiders , Multifamily Executive , Multifamily , Facebook , Apartment Residential , Apartment Leasing , Apartment Industry , Apartment Demographics , Apartment Community , Apartment , Affordable Housing
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Affordable Housing: What is it? How can we, as vendor/ associates, better serve the needs of these managers?
Recently, during a conversation I was having with a new Atlanta Apartment Association member, I was asked what exactly it means when someone refers to a Community as Affordable or Tax-Credit. This individual was under the impression that these properties were essentially low income properties in undesirable neighborhoods with like deferred maintenance issues! I am familiar with many communities which fall into the Affordable Housing category that are newer, attractive A properties in very desirable locations. I hope to shed some light on this important component to our industry.
The difference between these Affordable/ Tax-Credit properties and their Conventional Market-rate competitors is that the developer/ owner of the property will receive a Low Income Tax Credit Benefit to provide housing to those earning below a certain wage. There are many variations of this; some properties may be 80% Affordable Units and 20% Market Units. Some properties may receive Government subsidies for the rent as assistance to its residents. These communities are heavily regulated by HUD (Department of Housing and Urban Development) and by DCA (Department of Community Affairs) for their compliance within the legal guideline of the program.
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Posted by Chrissy Surprenant in Tracking Traffic , Model Apartment , Fair Housing , Customer Service , Community Policies , Communication , Closing Ratio , Apartment Training , Apartment Search , Apartment Leasing , Apartment Industry , Apartment Demographics , Apartment Community , Apartment
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Recently, I had the privilege of being asked to shop my sister’s property’s local comps. I was extremely excited because I am always interested in borrowing new ideas and seeing how others do their job which in the end can improve mine. Unfortunately, this was not the case; I was sourly disappointed with my findings and somewhat shocked. I thought it would be a great idea to share my findings with all of you to see how many of you are guilty of these findings (hopefully none of you) and to show how important it is for owner’s or management companies to stay focused on getting their own apartments shopped every year.
The phone calls: I called 10 different comps in the area to set up appointments, my findings:
· Out of the 10 called only 3 answered my call.
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Posted by Rebecca Rosario in Residents , Resident Satisfaction , Resident Retention , Property Management , Occupancy , Multifamily , Lease Agreement , Fair Housing , Customer Service , Communication , Blogs , Apartment Training , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Jobs , Apartment Industry , Apartment Demographics , Apartment Community , Apartment
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June 24th I presented "Going Global Sell and Service Your Multicultural Residents and Watch Your Revenue Grow" for NAA in New Orleans. In preparing with my colleague Leah Brewer, I rediscovered just how much passion I have for understanding different cultures. In particular we spoke about the Hispanic or Latino community as this segment of the population is growing leaps and bounds: With numbers totaling 43.5 million, Hispanics are the largest minority group in the US, representing 15% of the total population and 700 billion in annual purchasing power. Nearly half of all Hispanics in the US – nearly 22 million people – rent their homes.
So this begs the question: Are you embracing this group? I think that most property management operators recognize the importance of the Latino renter; have you really embraced this group? We can all do a better job of understanding the nuances within the variety of Hispanic cultures (i.e.: there are differences between Mexican and Puerto Rican cultures) and make their renting experience a bienvenida (welcome/warm welcome).
Similarly, nor all Asian cultures are the same. We cannot afford to pigeonhole our residents and prospects into even one culture. More about this later.
Embarking on renting to Section 8 tenants is one of those decisions that property managers should undertake only after thoroughly researching all the implications of renting to this very specific demographic. Following are some of the primary pros and cons to consider when evaluating whether or not Section 8 rentals are for you. Pros: Government subsidies mean that your rental income is more assured than in other cases. Since Section 8 tenants are by nature low-income tenants, many landlords are rightfully concerned that renting to this sector will result in difficulties with rent collection or, even worse, default altogether. The truth of the matter, though, is that in many ways Section 8 rental income is among the most reliable. Under Section 8, tenants are responsible for approximately 30 percent of their rent, while the US government picks up the balance of the rental payment. This US government balance is paid directly to the property landlord.
Across the 64 markets that form the core of MPF Research's U.S. apartment sector analysis, revenues have come down an average of 7.7 percent since the period of national job loss kicked in at the beginning of 2008. This change is calculated looking at the shift in occupancy as well as the movement of effective rents for new leases. Typical revenues faltered by 4.4 percent during calendar 2009, with nearly all of that loss focused on rent cuts. The decline during calendar 2008 was at 3.3 percent, registering mainly in the form of dropping occupancy. Examining change on the metro level, by far the biggest winner across the country over the past two years was El Paso, where revenues actually climbed meaningfully - rising 5.2 percent. Separating El Paso from the pack, Fort Bliss is in the midst of expansion that is directly bringing about 15,000 jobs to the metro and indirectly is creating spin-off support positions needed to serve the additional populace. (Keep in mind that job info from the Bureau of Labor Statistics excludes active-duty military personnel. Thus, while the BLS is showing that El Paso lost about 4,000 positions during the past two years, the total employment count in actuality experienced a sizable bump.
Pittsburgh was the one additional market across the country where the change in apartment revenues stayed in positive territory during the 2008-2009 time span. A mild rise of 0.8 percent registered there.
As everybody scrambles to complete their to-do lists before heading out for the holidays, let's take a moment for some jolly news. Early results from MPF Research's December survey of U.S. apartment market fundamentals show 4th quarter's performance notably surpassing expectations. U.S. apartment occupancy normally backtracks an average of about 0.6 points between September and December, reflecting the slowdown in leasing activity that is typical at the end of the year. But in 2009, it looks like occupancy will be up a little bit on a quarterly basis, probably somewhere around 0.2 points to 0.4 points for the country as a whole. More than two-thirds of the 64 metros that form the heart of MPF Research's national coverage are exhibiting quarterly upturns in occupancy at the end of the year.
Furthermore, after operators bought demand with big rent cuts for most of 2009, pricing now appears to be moving toward stabilization. Rents still came down between September and December. But instead of slicing rates at a quarterly pace that had been averaging about 1.5 percent across the nation, it seems that 4th quarter's loss will be near 0.5 percent. There are still some markets that get big lumps of coal for the quarter ... we're looking at you Houston, Denver and Salt Lake City, for example. But in most areas, December's rents look pretty similar to September's pricing, and a few spots actually have eked out minor price upturns.
Every seven seconds someone in America turns 50.* Where will they live? The 50-plus population is the fastest growing segment of the housing market.** Adjusting to retirement and "empty nests," many will move to communities that offer lifestyle choices that meet their new needs. Housing for the senior market includes a variety of different options, including independent living, assisted living, nursing homes, and continuing care. Whichever definition your community fits into, providing the right amenities to the after 55 demographic is essential. According to Encyclopedia.com, many seniors like to do one of the following in their spare time: travel, walking and other light exercise, reading, going to theater (cinema and live), volunteer work, and listening to music. Knowing some of these preferences can help ensure your community offers what after 55 residents want, making your community highly desirable. Things like:
Insider Blogs
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by Brent Williams
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Tips to Keep Your Books Updated Why Book keeping?Without proper Business book keeping practices, your business is susceptible to cash flow issues and potential legal problems. Book keeping is one of the most important of your business records since it ...
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Five SEO Myths You Should Avoid We’re all busy people and time is short, right? We need to be out there filling vacancies, so time to spend on the website and SEO is limited. Let’s see if we can help you by debunking a few myths that could be ea ...
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No checks, no cash - NO PROBLEM. The rent payment question... I just finished taking the Multifamily Insiders and SatisFacts survey on rent payments. I encourage each of you to take part so that the sampling is all the more representative of the industry, even if you don’t current ...
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MF properties are MUCH MORE than just marketing & the apartment units! I'm just wondering WHY.....it seems 90% of the blogs written on this website are directedtowards MARKETING or the UNIT interiors? I see blogs that state how you can save
$20 re-painting units; or parties for tenants; gr ...
by Dan Ferris
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5 Things To Do NOW to Deter Crime From Your Apartment Community
Crime is an issue in any apartment community. Because apartments communities are denser populations, your apartment complex can be appealing to criminals - in a short amount of time, over a short distance of space, they hav ...
by Daisy Nguyen
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10 Tips on Taking Better Property Photos One of the most important elements of your apartment marketing strategy is your property photos. Even if you aren’t a professional photographer, here are some creative ways and hints for taking great pictures of ...
by John Stepleton
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