Thanks Brent! I agree...I always tell my husband that we have to grab the photo albums first if the...
This is such a wonderful idea that I think just about every community should do it. Even student ho...

Training Trivia

What percentage can a resident save on heating costs by lowering their thermostat setting from 70 degrees to 68 degrees?

Powered by Grace Hill
697074752 [{"id":"192","title":"1%","votes":"0","pct":"0.00","type":"x","order":"1","resources":[]},{"id":"193","title":"5%","votes":"3","pct":"37.50","type":"x","order":"2","resources":[]},{"id":"194","title":"10%","votes":"3","pct":"37.50","type":"x","order":"3","resources":[]},{"id":"195","title":"20%","votes":"2","pct":"25.00","type":"x","order":"4","resources":[]}] ["#ff5b00","#4ac0f2","#b80028","#eef66c","#60bb22","#b96a9a","#62c2cc"] sbar 200 200 /polls/vote/73-what-percentage-can-a-resident-save-on-heating-costs-by-lowering-their-thermostat-setting-from-70-degrees-to-68-degrees No answer selected. Please try again. Thank you for your vote. Answers Votes ...
Enter your email address for weekly access to top multifamily blogs!
Multifamily Blogs
  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Team Blogs
    Team Blogs Find your favorite team blogs here.
  • Login

Posted by on in Apartment Leasing
  It is officially behind the times to have your prospective residents manually filling out guest cards. With modern day technology why would you hand someone a piece of paper and ask them to fill it out? Since when do people even physically enjoy writing with pens?   Not only is this way of gathering information from your prospective resident outdated, but you run the risk of missing the window of opportunity to gather the rapport. Even if you fill out the guest card yourself, not everyone is good at writing and remembering. If you allow your prospective resident to fill out the card you may also miss valuable information on the guest card, and let’s not forget the guest card that get missing in action that don’t get entered into popcard, yardi, onesite etc. It has been an age old debate of who should fill out the guest card, the prospect or the leasing consultant. The answer to this question with many explanations will vary depending on who you ask. I shopped a new construction property in downtown Washington Dc and I was rather impressed when the leasing professional pulled out his ipad. I called ahead of time and he already had my information in the handy dandy device. It was very professional and gave the property even more of a polished feel. We are living on a world of convenience and first impressions. Changing from paper guest cards to a hand held computer will give the effect of professionalism...

Posted by on in Multifamily Industry News and Trends
Colleges and universities across the U.S. are sending another crop of newly-minted grads off into the real world. While this new world is filled with exciting challenges such as finding a job and an apartment, the first step is deciding where to live. To help make these big decisions a little easier, Apartments.com weighed the most important factors facing new grads including employment opportunities, salary, affordability, age and the city’s singles scene, to compile the 7th annual Top 10 Best Cities for Recent College Graduates list. The Apartments.com list sets itself apart from other best-of lists by taking a comprehensive view of what qualifies a city to be considered. Our list takes into account affordability versus just median income, which gives advantage to cities where the average rent for a one bedroom apartment falls within the recommended 25% of gross median income. Additionally, unemployment was a major factor in determining this list. Cities with unemployment above 7% were eliminated. Apartments.com 2014 Top 10 Best Cities for Recent College Graduates 10. Dallas, Texas Average Rent 1 BR Apartment: $1,178 Dallas is one of the top employment centers in the country primarily based on banking, commerce, telecommunications, energy, health care and transportation. With big opportunities for employment, apartment availability and vibrant culture, Dallas is a great place for new grads, landing the #10 spot on the list. 9. Las Vegas, Nevada Average Rent 1 BR Apartment: $897 Internationally renowned as a major resort city famous for gambling, shopping, fine dining and night life,...

Posted by on in Social Media and Technology
The rumors floating around the internet about Twitter getting a facelift are true! Last week, the folks at Twitter announced a complete redesign of user profiles. Right now, the redesigned profiles are only available for select users, but they’ll be rolling out to everyone in the coming weeks. Read on for a summary of the changes and steps you can take to prepare for the roll out. What’s new? If you’ve seen a new Twitter profile, you know that the changes are pretty dramatic. Here are a few of the highlights: Header and profile images: The new Twitter profiles are highly visual, with a large banner image that stretches across the entire page in addition to the main profile picture, which is now located on the left side of the screen. Take a look at Ford's profile. Top tweets: Tweets with the most engagement (retweets, favorites and replies) will appear slightly larger on your profile. That way, your top content will easily stand out to users scanning your profile. Check out these two tweets from Starbucks for an example. The middle tweet has been retweeted, favorited and responded to more than the other two, which is why it’s displaying in a larger font Pinned tweets: Similar to Facebook, the new Twitter profile layout allows you to “pin” one of your tweets to the top of your profile page. That way, users who visit your blog will see that tweet first. What do you need to do? If you’re not one of the lucky few that already has the...

Posted by on in Property Management
You made it past the hard part, you leased out your apartment! Now What? Now you try to make your new tenant transition into your property as smooth as possible.  With these easy tips you can make your new tenant transition smoother, and therefore they will be happier. Offer moving services. Partner with a moving company in which you could send them business and they could offer discounts for potential tenants.  This helps the tenants with their moving process, which entails makes the moving process less stressful. Tell them the services in the area.  Most people are in contract with certain companies as in cable, Wi-Fi, or phone companies. Tell them the companies that are offered in the area so they may do some research on the pricing of the services they may want. Offer welcome gifts.  Welcome gifts can get you and your new tenants off to a great start! During the moving process the new tenant is moving all their property in but everything is packed up! A good welcome gift could include a bath towel, a roll of toilet paper, paper towels, a shower liner, and a small bar of soap. Maybe if you’re feeling generous even some Clorox wipes. This will help them get settled in and with their cleaning until they are able to unpack all their belongings.  A typical welcome gift should cost less than $15 dollars Give instructions on how to change their mailing address. Have a “Change of Address” packet from a local...

Posted by on in Resident Retention
It's been a long winter and your residents are probably ready to get outside and soak up some sun!   Why not give them an opportunity to get out and enjoy the beautiful outdoor amenities you work so hard on all year long!   How about partnering with a local photographer...maybe one of your residents is a photographer, you get the idea!  And extend the invitation to take advantage of your amazing backdrop with some priceless family photos.  Residents can take their own shots or schedule a personal photo shoot with the photographer (and then purchase the photos if they like them.)  It's a great opportunity for the photographer to earn some business and the residents don't have to go far for something special!  And the price is right for your budget!  Serve light snacks, lemonade etc.  Provide props, like empty photo frames, couch from the clubhouse, table and chairs, blankets, picnic baskets etc. to make it fun for the DIY'ers!  I'd love to see some of your how it turns out, please post on this blog or send me your ideas and results and I'll share on my Pinterest Page, www.pinterest.com/thebeckycurrie/apartmentland.   Happy Spring! Cheers,                                                                                                                ...

Posted by on in Resident Retention
Do you ever get tired of those incessant little surveys that companies ask you to fill out? I know I do. Often times I doubt that they ever see the light of day. We rarely get any sort of follow-up about our feedback, which can make us feel like these surveys are just a waste of time.  I’ve learned something about customer surveys, though, that makes them one of the most incredible tools for improving ANYTHING. Several years ago I was tasked with improving end-of-semester evaluations for university professors.  I interviewed teachers and students, evaluated results, compared outcomes and what I found was that (...for the most part...) teacher evaluations were a waste of time! Students hated them—suspecting that honesty would be punished and seeing very little evidence it did them any good.  Teachers felt the same because they weren’t able to use that garbage data to help their (now former) students. And because the higher-ups were using these evaluations in a way that actually penalized the teacher for receiving any sort of negative feedback, the teachers had an obvious tendency to pressure students for positive comments. Everything that the evaluations were originally purposed for had been destroyed, because nobody was focusing on how student feedback could power beneficial change and improvement. I knew something needed to change. I just didn’t realize how simple it would be.  I took the system that was in place, and I made a few distinct changes: First, I made it so that teachers got more frequent feedback. Instead of only once (at the end of the semester),...

Posted by on in Property Management
  Summer is nearly upon us, and many property managers experience a tenant turn-over in the summer related to college schedules. Some of the people moving in might even be renting an apartment for the first time. To ensure a good relationship with your new tenants, it’s a good idea to set expectations right away. When your tenant moves in or signs the lease, let them know what types of repairs they’re responsible for and what type of repairs you want to fix. For example, you might be fine with your tenant changing a lightbulb, but would prefer they don’t fix a clogged sink. You should also walk through the apartment with them and make sure they know how everything in the apartment works. Show them the stove, microwave, dishwasher, and thermostat. When it comes to rent policy, be clear from day one. Let them know when rent is due, when you consider it late, and when you take action as a result of non-payment. This will help you avoid confusion later. Although personal relationships and conversations about these things are important, some property managers find it helpful to print out a new tenant handbook. This handy manual will tell renters what to do if their sink is backing up in the middle of the night. Having clear policies that are clearly communicated is the key to good relationships with your tenants....

Posted by on in Multifamily Training and Career Development
b2ap3_thumbnail_Fotolia_41800069_Subscription_Monthly_XL.jpgBrace yourself.  Spring is here and with flowers that bloom come a dizzying array of industry meetings to attend, exhibit halls to walk, booths to man, speeches to sit through, and networking events to navigate.  The following is a list of survival techniques to make the most of your trade conference experiences so that all that time away from home can add up to more than a bag of great swag:                 Schedule Appointments – Before you even get on a plane, take the  time to search the meeting website to see who will be attending or exhibiting and who you want to be sure to meet.  Appointments are your ticket to making the most of your time so reach out to people in advance with a few possible times to talk at your company’s booth or get together for a cold drink. Love the One You’re With – Remember in advance to reach out to current associates and key contacts to get on their calendars too.  There’s nothing worse for business than making someone feel less valuable once they’ve started working with you. And think of the money you can save by scheduling face time with a contact at a meeting you both attend. Respect Time – It’s important to remember that everyone attending or exhibiting at a trade meeting is hoping to leave with a better solution to a problem, a new approach to maximize a need, an acquisition or disposition of assets, or...

Posted by on in Social Media and Technology
In February, Google introduced its new Google Maps to the masses (although beta testing had been on-going since May 2013)¹. The new Google Maps brings an improved user experience, with an emphasis on hyper-localized search results. And when people search for navigational directions the results will now display multiple transit options (i.e. subway, bus, train, bike, or car), with the associated distance and estimated time of arrival. Lastly, Google now provides high-quality images with a plethora of vantage points ranging from aerial views of beautiful cityscape to street views of your neighborhood. However, the most recent Google Maps update did not eliminate many of the headaches apartment owners experience when trying to secure their map listing. So with many of those roadblocks still in place, here's a breakdown of how apartment communities can navigate through a few of the most prevalent Google Maps issues: Wrong Information Your current apartment listing has incorrect information. How do you fix it? If the information is within the name, address, or phone number you will want to correct it before you claim and verify your listing—if the listing is already claimed and verified you will need to get in touch with Google support to correct the information. All other business listing information (i.e. apartment website, hours of operation, email, and business description) can be edited without the need to re-verify. Duplicate Listing Google doesn't like duplicate listings, because it complicates and confuses user search. If you're claiming your business listing and discover duplicates, I recommend that you choose the listing that has the...

Posted by on in Property Management
I was at my local office supply store yesterday; the Epson printer has printer her last page. Think I’m going HP this time.  While checking things out in their DIY print section (love to have a local places where we can get marketing items printed ASAP!)  I overheard a conversation between the manger and an obviously, new employee.  He was explaining how to NOT spend a lot of time with customers. Intrigued by what I was hearing…okay, I was being nosey, I continued to browse the area and hear more.  He made some good points. "Know the material to be able to explain to customers, be ready with an order form.  This way they won’t hold you up while they try and figure it out . Cause they usually can’t."  Wow. He continued as this young lady asked questions like, “well what if they’re really interested and just need help getting through the forms?”  Manager reply; “Sit them over here and tell them to let you know when they’re ready.”  Then go fill out forms, stock this or that, blah blah blah.  He continued in this intimidating manner and the whole time could clearly see me.  Within eyesight = within earshot. Good rule to remember.  Seconds later, I heard the girls voice crack as he barked at her and said something about no common sense.  Then asked her if he offended her.  Really?!  This is the time for Under Cover Boss!!  Or, would undercover boss care? Is that what we’re doing?   Is that the...