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Home Insider Blogs Elysa Rice's Blog Bother Me! ... I'm here to help

Apartment Blogs


Aug 31
2009

Bother Me! ... I'm here to help

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Posted by: Elysa Rice on Aug 31, 2009 01:00

Tagged in: Customer Service

I think this sign that is posted on the desk of a librarian is a great customer service idea.

Do your residents know that it's okay to "bother" you? If they do, do they know all the various ways they can get in touch?

I think we should put this sign on the home page of our website! We love to be bothered. Just this week I had a quick conversation with a client helping her set up Google Alerts. Granted I don't work for google, nor are we associated with google in anyway. I was happy to help, and in some distant manner google alerts relates to the website we provided for them.

You never know where you may find inspiration to improve your business.

If you want to bother me, I tend to know the most about marketing, social media and Gen Y. But even if I don't know the answer I can find someone who does. In fact I think that's the unspoken motto of Multifamily Insiders! Brent is certainly someone who is happy to be bothered. Lisa Trosien also is an advertisement for this concept. I've personally seen Lisa helping others out on twitter, MFI, her blog and she's known to call me a time or two to offer advice.


Comments (5)Add Comment
679
written by Jonathan Saar, August 31, 2009
Spot on. There is a serious lack of customer service in so many industries. Just by the tone of the voice you as a consumer know right away that you are "bothering" the company. Thinking outside of the scope of the business we are in and offering the assistance you speak of Elysa is fantastic and shows to your client base how much you really care about them as individuals.
67
written by Mark Juleen, September 01, 2009
YES! The attitude of "please bother me" needs to spread. I'm sharing this with my entire team. Thanks Elysa.
1702
written by Elysa Rice, September 02, 2009
I was thinking we should put some form of this on the back of our business cards.
1681
written by Sara Morrill, September 02, 2009
And on the flip side of that - make sure that when folks DO bother you, that you don't ACT bothered. I can't tell you how many times I've called x, y, z service provider with a question, only to get some bored, slightly annoyed CSR on the other end whose tone of voice made it clear that I was interrupting something more important. It goes back to Doug's post about being present to the conversation - if you say you'll be there, be there!
1702
written by Elysa Rice, September 02, 2009
Sara - great point! If you are going to promote that you are happy to help others ... then BE HAPPY!
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