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Home Insider Blogs Brent Williams's Blog Should the Multifamily Industry Split In Two?
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May 15
2008

Should the Multifamily Industry Split In Two?

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Posted by: Brent Williams

There was an apartment-related story in the Houston Chronicle today, but the interesting aspect wasn't in the news, but in the comments below. They were incredibly anti-apartments with comments like, "There goes the neighborhood" and "NO MORE APARTMENTS!" The interesting aspect is that a significant chunk of this new construction is Class A properties that cost more than the houses those readers live in. When your average rents are over $1,800, it is definitely not a situation of "there goes the neighborhood" (at least in Houston). In those communities, it is a choice to live in an apartment, whether it be to have less worries about maintenance, better location, or more amenities, these apartments attract a fairly strong clientele and it is their choice to live their versus owning somewhere else.

So when more communities enter the scene and the response is overwhelmingly negative, it is obvious that the multifamily industry has a branding and image problem. I would say that there are three major factors that lead to this image problem:

1) On the whole, apartments will have more poor residents, just by virtue of the fact that it is easier to get approved for an apartment than it is to get a loan.

2) It's all about perception in your neighborhood. If you have a more spread out single family housing development with the same number of units as an apartment community, it is less likely that residents will be aware of any problem that happened several streets away. Apartment communities, on the other hand, are so tightly packed, that even though crime per home is similar to single family developments, awareness of crime and other problems is much higher in apartment communities.

3) The media plays a large role in this. For example, when you have a crime in an apartment community, then the media will say, "murder in southwest apartment community." But if the same crime is in a single family home, the media does NOT say, "murder in southwest single family housing development." Over time, the constant association between the words "apartment" and "(insert crime here)" have a profoundly negative affect on multifamily reputation.

The industry had a great opportunity to bring great publicity recently as the savior of foreclosed residents, but ultimately failed to do anything. But overall, something needs to be done to improve the image of these communities. There are several alternatives to this re-branding of the multifamily industry, but I want to touch on one idea that I think would be especially relevant. As I mentioned before, there is a group that prefers apartment living because of the specific benefits this type of lifestyle brings. On the flip side, there are those who do not have the option of homeownership, so apartment living represents the best of what they can achieve. The problem is that the negative stereotypes that accompany the latter category inevitably cast a shadow on the first category. So it seems to me that there could be a strong benefit of splitting these two groups and brand them completely separately. This is similar to Toyota introducing the completely separate Lexus line. It doesn't diminish Toyota, but it gives a leg up to the Lexus line as there is a clear separation between the two. Now matter how nice you make a new community, with valet service, concierge, free massages, etc, it will still be called an apartment community, and therefore always be lumped with the slum on the other side of town that boasts a steady stream of prostitutes. Rebranding this newer community could help destroy that association and allow it to truly show the benefits it has to offer.

Any thoughts?


Comments (2)Add Comment
411
written by Matt Haggerty, May 29, 2009
Great post! It seems that perhaps we should do away with the building class distinctions? Class A, Class B, Class C...really, what determines these class ratings? I've been in plenty of Class A buildings that have section 8, or have a lower income rent programs...these communities are both new construction and some that have been around for awhile. Who determines when a community gets downgraded and is it possible for a community to get upgraded? If the building class system is determined by financing, then we should keep the distinction in financing.

Or are we really talking about demographics when we make these types of distinctions, because if so then we need to re-evaluate. Making these distinctions based on the demographics of protected classes...if you catch my drift, does nothing to help multi-housing redefine its role in providing housing to people who prefer to rent. I heard some of the same rhetoric when the foreclosure problem became headline news…some blamed 1st time homebuyers, former renters, who according to commentators were not ready for the responsibility of home ownership. There were some who read between the lines of that argument and suggested that the finger was being pointed at minorities.

I guess what I’m saying is that this is a social issue, not really one that the multi-family industry created itself. In the past decade we’ve seen multi-family go from typewriters to the World Wide Web. Colleges are now offering majors in real estate management. As multi-family gains more acceptance as a sought after career choice, as it already is, the higher level of professionalism in the way we maintain and operate apartment communities should help break the myths and misconceptions. There is of course a lot of work to do.
62
written by Brent Williams, June 01, 2009
Great comments, Matt. And I believe with the new higher education programs, there will also be more of an emphasis on property management profitability beyond asset appreciation value. I definitely think the lag between multifamily and other businesses is decreasing and we are finally embracing innovation. I think these types of innovations will bring more unique offerings and improve the perception of the industry.

However, I'm still not sure if we need to create stronger distinctions within our existing inventory, similar to the Lexus/Toyota classification. I wonder if a third party could provide a ranking system depending on set factors by locale. For example, who sets up the star system for hotels? Just a thought...
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