The Original "Social Media"

Don't get me wrong; I'm a big believer in Social Media and what it can do for apartment community marketing, resident retention, recruiting and more. But sometimes when we're in such a rush to update our Facebook status, Tweet our latest adventures/ideas/inane things (yes, I'm guilty of that), video our thoughts and upload them to YouTube, blog about our opinions, or IM with our coworkers, clients and friends, I worry that we're forgetting the original 'social media'. 

We LIVE with our customers. No other industry can really say that. We become interconnected with their lives, like it or not. We know about their out-of-control kids, their loud romantic activities, where they shop (because we sign for the packages and allow the delivery people into their apartment), where they work, how much they make and what their credit rating is. We know their pets, their pet peeves, where they work, where they work out, and we often know when they are out and about. In short, we know much more about our customers than the typical Starbuck's barista or Target cashier.

 We are the original Social Media-building community both online and so importantly, in person. . We created connections, created content, provided social gathering places and made the peer recommendations. And we still do.

Don't forget that when you're Facebooking, Tweeting, YouTubing and more. Pick up the phone, chat with your residents, wave to them when they drive by and stop and speak with them when you see them in the building or on the property.

You are important. And so are your residents. You keep hundreds, if not thousands of people connected. Don't ever forget that you are the community, too.