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Home Insider Blogs Lori Snider's Blog When is the Last Time...
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Mar 30
2009

When is the Last Time...

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Posted by: Lori Snider on Mar 30, 2009 01:00

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In today’s market, attention to the little things can have an enormous impact on occupancy and morale.  To get you started…

Salespeople
When is the last time you

Asked your supervisor to come along on a tour and offer honest feedback?

Cleaned the model from top to bottom?

Changed up your presentation by taking a new path or trying different questions?

Told your manager which unit you could get $10 more for?

Reminded yourself you are a great salesperson?

Got current with follow up?

Stayed late or opened the doors early for a client?

Said “thank you” for the support and coaching you receive?

Managers
When is the last time you

Determined pricing by actually visiting competitors to gauge customer experience rather than analyzing a piece of paper?

Spent a day leasing apartments?

Asked an accusatory question like, “Why didn’t you get that lease?”

Determined goals with your people, rather than for them.

Reinforced and praised your salespeople when you catch them consistently doing follow up?

Said, “thank you”?  

Comments (3)Add Comment
1013
written by Tara Smiley, March 30, 2009
Lori - I think this is a great daily reminder for all of us out there - it showcases our best abilities and qualities - when we remember to highlight them!
154
written by Lori Snider, March 31, 2009
I have always found that brief "areas of focus" checklists can be very effective.
Thanks for your comment.
1086
written by Deb Bronson-McGrath, March 31, 2009
Great reminders, Lori!
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