Doug Chasick's Blog

News flash - No offense and most people cannot do more than one thing well at any given moment, OK? I don't care what kind of studies you may have read - this is my experience interacting with tens of thousands of people.  So, when someone shows up to see you, please put down the sandwich, hang up the phone, close the report, save the file, log out of TweetDeck, put the cell phone on vibrate,  and BE HERE NOW! That's right - be here now - do what you're doing while you're doing it. Say goodbye to what you're doing before you say hello to me. Be where your feet are (all clichés are welcome in comments section - would love to hear yours).

I believe that the greatest gift we can give someone in our ultra-fast and ultra-busy world is the gift of our undivided attention. So, it would seem that NOT giving someone our undivided attention is a less than subtle way of telling them that whatever the reason for their visit or call, we've got more important matters to attend to.

Believe me, my ego has chilled to the point of accepting that there are more important things in life than me, and is it too much to ask that we simply communicate that instead of rudely attempting to multitask while pretending to be interested? Unless my hair is on fire, I don't mind taking a number, but I am REALLY getting annoyed at being "handled" along with the five other things someone is doing - and none of what is being done is being done competently in most cases!

It's getting very boring reading articles and attending webinars that promise an increase in resident retention if I will only say (fill in the blank) or do (fill in the blank) or give away (fill in the blank). If we want to get and keep customers, we need to BE HERE NOW and follow the "New Golden Rule" - Do unto others as they want to be done unto!