Thanks for the post and question. You can go to my resource center,
Hi Donald: As always, great post. Just curious about the 150bps increase due to a call center. Is...

Training Trivia

If a prospective resident wants a lease with an ending date not available on the lease expiration matrix, it is smart to make an exception and allow their lease to end when they desire to secure the lease.

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1707963498 [{"id":"290","title":"TRUE","votes":"12","pct":"26.67","type":"x","order":"1","resources":[]},{"id":"291","title":"FALSE","votes":"33","pct":"73.33","type":"x","order":"2","resources":[]}] ["#ff5b00","#4ac0f2","#b80028","#eef66c","#60bb22","#b96a9a","#62c2cc"] sbar 200 200 /polls/vote/104-if-a-prospective-resident-wants-a-lease-with-an-ending-date-not-available-on-the-lease-expiration-matrix,-it-is-smart-to-make-an-exception-and-allow-their-lease-to-end-when-they-desire-to-secure-the-lease No answer selected. Please try again. Thank you for your vote. Answers Votes ...
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Lia Nichole Smith

Lia Nichole Smith is the VP of Education and Consultng for SatisFacts Research and She has presented at several industry events and webinars on topics related to resident retention, reputation management and resident satisfaction.

Jen Piccotti

Jen Piccotti, Senior VP of Education and Consulting, heads up client support for SatisFacts, including resident feedback analysis, online reputation management coaching, and educational services. A noted author, keynote speaker and highly followed blogger in the multifamily industry, Jen was also named “quality assurance guru of multifamily” by CallSource.

For Rent Media Solutions

For Rent surveyed 12,223 current/prospective renters to better understand the methods used to identify/evaluate aptartment communities. Download the FREE white paper here:

Class A Management

Home-grown in the Lone Star state, Class A Management has been helping multifamily property owners achieve success through its award-winning management services for nearly 30 years.

Daniel Eller

Daniel Eller is the CEO and President of Eller Capital Partners, a multifamily investment, development and property management company in Chapel Hill, North Carolina. Eller Capital Partners has acquired stabilized and value-add assets in North Carolina, South Carolina and Tennessee.

Amanda Brock

Amanda Brock is the Marketing Communications Manager at Grace Hill LLC. Her past marketing and PR experience includes multifamily housing, academics, and high-tech B2B industries.

Scott Asher

As Vice President of Sales Operations at RentPath, parent company to Apartment Guide,,, and Lovely, Scott Asher is responsible for driving the advertising product strategy and execution, overseeing performance marketing efforts and communication, PR, and sales support initiatives. Additionally, he leads the team that oversees Billing, Collections, Fulfillment, and the Concierge team that services advertising clients as an extension of the sales team.

Adam Busch

Adam Busch is Director of Community Outreach for RentLingo, the leading expert multifamily review site.