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Kids Will Be Kids – Even in Your Advertising

Kids Will Be Kids – Even in Your Advertising

Sometimes I struggle to come up with ideas for articles to post.  And sometimes the repetitive questions from those who reach out to me for input signals a topic that ought to be addressed.  Recently I have had a number of inquiries as to whether it is OK to advertise apartment housing with wording of “families” –“children”- “kids” – “kid friendly” and the like.  (Which, by the way, is so much more positive than “we eat your young”.)  And the answer to that question is (wait for it)…yes!  It is perfectly acceptable (and more importantly, it is fair housing compliant) to advertise in favor of people with children and people with disabilities.  How can that be, you might ask (or not).  It is acceptable because people without children and people without disabilities have no fair housing protection.  Thus affirmative advertising based on familial status and disability is just fine.  Keep in mind, however, that this is not the case for any of the other federally protected classes.  For example, you cannot advertise in favor of a particular race, because all other races have protection; you cannot advertise in favor of a particular religion, because all religions (and even those who ascribe to no religious beliefs) are protected.  So go ahead and refer to children and kids, and show them in photos.  Affirmatively reach out to those with disabilities and show folks with visible disabilities in your ads as well.  Not only is this acceptable, such outreach on your behalf could help you defend against a claim that you discriminate against people with children or people with disabilities.

 
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Thanks for the info, Nadeen! Can you clarify something for me? I had heard that it was ok to target the Hispanic community - that there was an explicit statement by HUD saying that was ok. Is this incorrect?

  Brent Williams
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I am interested to see Nadine's answer to your question too Brent. I was told by the Assistant Secretary of HUD (Kimberly Harris?) years ago, that if you have a market for a particular nationality, by all means reach out to them, have your collateral in their language of choice if you want and you are not violating any Fair Housing laws. She went on, AS LONG AS you do not discriminate against anyone else or deny other persons, it is perfectly fine to advertise to a niche market such as Hispanics.

  Sondrah Laden
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Great article and valuable information to all in the multifamily industry!

  Chaz Chambreux
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Ola! What perfect timing to ask me about Hispanic marketing as I am at this very moment immersed in the Spanish language here in Chile. Marketing to the Hispanic market is not only OK ("Okey dokey" as it is here), years ago HUD entered into to Memorandum of Understanding (MOU) with our industry asking us to do this and the MOU is still in place. You should be able to find it at hud.gov, but if not, email me and I can send it as an attachment on Thursday, when alas I will be back at the office, arriving in Atlanta at six am.

  Reply from Nadeen
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I am a licensed real estate agent in Missouri representing the owner of a 70 unit apartment complex in a mixed neighborhood with a high percentage of Hispanic residents. He has had low occupancy issues for years. It's a nice little complex with the ingredients for a successful business, however, he continues to have occupancy issues. For a while I knew it was the manager who couldn't speak Spanish, but then, she's been gone for some time. Anything insightful about this niche would be appreciated. Thanks.....

  Darlene Simpson
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Darlene, email me at [email protected] so that I may introduce you via email to Elsa Morales who is the point person for the FRMS Para Rentar magazines for the Hispanic prospect. Elsa is a wealth of information that she is always willing to share.

  Green Nadeen
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Darlene,

I am also a licensed Realtor in KC on both sides. I have been in the Property Mgmt field for more than 30 years. I own a Mgmt Company called Almost Home in KC. When I was on-site, we had a number of Russian people at one of the properties I worked at. Many of them had incredible jobs before coming to the US, but were just learning English. What we did was to find one person who spoke English and asked them if they could be the property translator. We explained that we were very interested in taking GREAT care of the residents, but we were not sure if we had full understanding of the situations. The word spread quickly that we were committed to taking care of them, and in no time we had a great relationship!

If I can help you with leasing, please let me know. I have an incredible relationship with a leader in the KC Hispanic community and would love to help you!

  Pam Hutchison
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Pam, what a helpful response for Darlene (and anyone else who may be following our chat). You are gracious to share your ideas and offer to be of assistance. The idea of identifying someone within a language population to be a liaison is an excellent one. I would just caution about using that person for any interpretation of the legal conditions of the lease. (Actually, I recommend against leasing staff answering "what does this mean" in the lease language, even in an English-to-Engish conversation.) Thank you so much for weighing in...

  Green Nadeen

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