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Sep 27
2010
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FOUR Powerful Ideas for Foursquare Success - It's time to PLAY!
Posted by: Toni Blake on Sep 27, 2010 10:01 Tagged in: Untagged
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Foursquare's gorilla marketing has turned geotagging into marketing juice for local businesses. More than 3 million people have become active players on Foursquare, with over 20% pushing their "check ins" to their Facebook page and Twitter accounts. This is one of the most powerful "local" social media tools available. I downloaded Foursquare to my iPhone and have really gotten caught up in the game. I find that it has awakened the sleeping "girl-scout" in me. It has been a long time since I have earned a badge and I was quite thrilled when I did!

I must admit, the first time I became "the Mayor" I wanted to stand up in the restaurant and make a public announcement. I find myself checking what "places" are nearby that I may want to visit while I am traveling! Have you engaged in this game yet? You can download the app to your smart phone to get started. Get ready to have some Foursquare FUN!
Here are FOUR Powerful Ideas to increase your Foursquare Success
1. The first step towards success with Foursquare is making sure that your property is listed as a venue. You can check to see if your business is in the Foursquare database on their website. (Brent can you make this a hyperlink?http://foursquare.com/add_venue)
From here you can also claim ownership of the business (it will be referred to as a ‘venue’ on Foursquare), and start to build your profile. Don't list the property as just an apartment community. Feature your property amenities and the places where your residence gather like the pool, workout room, business center or clubhouse. Example: Country Club West Pool. This will make foursquare players aware of the great amenities on your property. Post a sign to remind your residents and their guests to check into foursquare while at your "place"!
2. Have a contest and give prizes to the Mayor of each "place" on your property on the first of the month. Find local businesses on Foursquare in your area to provide the prizes to connect your residents to the local businesses.
3. Be sure to use the "Tips" area and add information that will help your residents enjoy your amenity. If you choose the business center, add tips that will enhance their experience. Share a cool website like "Rentailmenot.com" and tell them to print down area coupons to save money, or find the PR code to use if they are ordering products online. Give book reviews, magazine suggestions and fun things to do at the pool.
4. Post a Foursquare "Special Offer" to notify players in the area. Be sure to suggest benefits of living in such a great area. Foursquare automatically shares your promotional message with players electronically without dropping off paper flyers at the local business. Your outreach marketing was just delivered automatically to smart phones using GPS and it was FREE!!!

Foursquare will provide you will great real-time stats like: most recent visitors, most frequent visitors, the time of day people check in, total number of unique visitors, histogram of check-ins per day, gender breakdown of customers, portion of foursquare check-ins broadcast to twitter and Facebook. Get engaged with Foursquare - draw your resident's into the game and attract local traffic to your property with a fun new game! Let me know what you are doing with Foursquare. Share your success, ideas, thoughts, questions and results!

Also, it's not really a good idea to add venues for all of your amenities. Instead of creating "Country Club West Pool" the best practice is to just check-in at the venue and shout about what you're doing. In this example, you'd check-in at "Country Club West" and shout "I'm at the pool!" or something like that.
http://support.foursquare.com/entries/221733-how-can-i-claim-multiple-venues
As for creating accounts for the amenities, I think that is a really interesting idea. I think there are positives and potential concerns about that:
Positives:
1) Custom "tips" and specials specific to that amenity
2) More listings on FourSquare itself
Concerns:
1) Would that segment the benefits. In other words, is it better to have one big listing versus several potentially smaller listings.
And @David, yes, it is not best practices, but when is best practices any fun?
It may or may not work, and FourSquare may eventually shut down the amenity listings, but it's worth talking about!
Like Bill, I've had pretty good experiences with their business support and I like his tip about sending venue information on a spreadsheet.
Here's a link to Foursquare support that explains the scenario I'm describing:
http://support.foursquare.com/...a-special
Another thing to add to the list of "Concerns" is that you can't claim a listing for an amenity listing since it's not possible to manage a venue named "Country Club West Pool." The verification process doesn't allow for such venues, but you can still create it. You just can't claim it, manage it, or track visitor information. For additional clarification you can visit this page on Foursquare support:
http://support.foursquare.com/...is-a-venue
As for the logistics to include specials, why not register as Entertainment - Other (I didn't see "gym" or "fitness center" off-hand). Let's face it - this idea isn't probably completely kosher with FourSquare anyway, so might as well label it however you want!
Anyway, make sure you know about Foursquare and make sure that you are monitoring your venue listing. Specials are awesome. I started offering a $50 rental discount for the community's Mayor (awarded once a month) and 1/2 off application fees for prospects that check-in. Not many were awarded and I think Toni's ideas would be really effective to getting people involved.
We have a community in Denver that's had 32 unique player check in's and thought they might be a good candidate for the platform. I created a special for $100 off first months rent if you lease on your first check in. I had no trouble claiming the venue. I did have to re-write our special a few times. Foursquare wants the deal to be simple, straightforward, and they want the players to feel special.
Our community is listed under "other-shopping". There is no category for real estate or apartments. I made the mistake of first choosing "office" as the venue. This caused delays in creating the special as FS won't allow a special for an office.
I think the first step for any community is to find out if your current residents/friends of residents are checking in at your community. If so, your demographic is already there. And these players talk which increases your chances for word of mouth exposure. I've made new friends from total strangers by playing this game. If not, I wouldn't push the program yet. You'll spin your wheels trying to push the circle into the square if your demographic isn't already there.
Melissa
And this platform will be used as a sounding board for disgruntled residents. I've already seen this happen. So if you want to play, get ready to manage it. This is not something you can sign up for and just let it sit there for 12 months with out touching it!
Also, would it be feasible to use Foursquare to ensure that the leasing staff is giving complete tours? Make the person that is giving the tour check in at the pool, the fitness center, the office center, etc.
The one thing that I could see being a problem with it, or perhaps it already is, is that you are able to check in to a place that you're not physically at. I think that's definitely a down side because I can be sitting at home in bed and check-in to a restaurant 5 miles away! Hopefully people are honest and only checking-in to places they're actually at!
I absolutely LOVE the Scavenger Hunt idea! I think this would be a really fun idea for a resident function even! Perhaps a Halloween night one! Love it!
To clarify, Foursquare does not award badges or points for fake check ins. So if you decide to encourage your residents with any incentives for becoming Mayor, they need to be home or very close to home to check in. See this article for details.
http://techcrunch.com/2010/04/07/foursquare-starts-to-enforce-the-rules-cracks-down-on-fake-check-ins/
If players are too far outside your geographic location, your community will not populate on their list of available places to check in. The player would have to know the name of the business/apartment and use their search feature to find it.
Its fun to see the excitement here as we enter the tipping point of mobile marketing. And its going to get even more exciting very soon!
Melissa
Thanks SO much for clarifying the point about fake check-ins! Obviously, the only way I knew you could check-in from a distance is because I tried it myself to see if it would work - not to be dishonest, just to test it!
Toni you had an excellent point about that though - even if people aren't earning badges for it, it kind of says a lot about how much they like the venue when they're checking in from a distance - it does get our name out there either way! I like that! Melissa, thanks for posting that link, it really did clear that up for me! I appreciate your input! Of course there are positives and negatives to every point right? It is really unfortunate if you don't get a badge because your phone's GPS locator didn't have you in the right place or didn't receive reception! But, that's the name of the game! Toni's right, we should have a foursquare forum! Ha!
More food for thought: 3 million is a lot of users, but only 33% of traffic is US based. (Source: http://www.alexa.com/siteinfo/foursquare.com#). Also, I read smart phone adoption is supposed to hit 50% by Christmas, 2011.
I think it will be interesting to see what happens...
@Melissa - I only gave it out at one community north of Atlanta and there were about 7 different users that month and only 2 were fighting to be Mayor. We did a special for prospect check-ins the next month at that community and no one participated.
Gabe Castaneda







I submitted a Ticket #49824: Please let me know the best ways to use Foursquare
Here is the response I recieved:
Hi there,
Thanks for contacting foursquare business support! We maintain an awesome help desk that provides an efficient way to find answers to your business-related questions about the foursquare platform.
We will not be responding to your earlier email, but for fast and simple answers to all your questions about using foursquare for your business, begin by clicking here:
http://support.foursquare.com/forums/177952-foursquare-for-business