Thanks for the kinds words. All credit to my guest blogger and former colleague, Dave Bracket...
John Selindh
Good stuff Donald. I'd glad more companies are taking the culture fit more seriously. I've seen to...

Training Trivia

Which of the following practices is permissible and in accordance with Federal Fair Housing law when managing student housing communities?

Powered by Grace Hill
436782685 [{"id":"268","title":"You can deny a person based on their age","votes":"12","pct":"27.91","type":"x","order":"1","resources":[]},{"id":"269","title":"You can deny a person with a service animal used for emotional support","votes":"1","pct":"2.33","type":"x","order":"2","resources":[]},{"id":"270","title":"You can deny a person based on their religion","votes":"0","pct":"0.00","type":"x","order":"3","resources":[]},{"id":"271","title":"None of the above","votes":"30","pct":"69.77","type":"x","order":"4","resources":[]}] ["#ff5b00","#4ac0f2","#b80028","#eef66c","#60bb22","#b96a9a","#62c2cc"] sbar 200 200 /polls/vote/96-which-of-the-following-practices-is-permissible-and-in-accordance-with-federal-fair-housing-law-when-managing-student-housing-communities No answer selected. Please try again. Thank you for your vote. Answers Votes ...
Enter your email address for weekly access to top multifamily blogs!
Multifamily Blogs
  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Team Blogs
    Team Blogs Find your favorite team blogs here.
  • Login
    Login Login form

Posted by on in Apartment Leasing
  I know I know, the last thing you want to do is read yet another article on Leadership. I hear you. The last thing I thought myself doing was writing one so we are in this together!   What does leadership mean to you?  Does it mean getting others to complete a task? Maybe it means motivating your team to be their best selves? Or the crowd favorite; leadership-= influence. We all have our own ideas about what it means to be a leader and while there are a myriad of definitions, there seems to be a general theme: leaders are people who know how to achieve goals while motivating people along the way.   After countless hours, souring through thousands of articles online, watching numerous TED videos and diving deeply into countless books on the subject of leadership, the best definition I have heard and the one that resonates with me is from Kurt Uhlir, the CEO and co-founder of Sideqik. He stated, “Too many people view management as leadership. It's not. Leadership comes from influence, and influence can come from anyone at any level and in any role. Being open and authentic, helping to lift others up and working toward a common mission build influence. True leadership comes when those around you are influenced by your life in a positive way."   Now read that last sentence again. “True leadership comes when those around you are influenced by your life in a positive way”. Let that sink in...

Posted by on in Student Housing
The number $22,958 represents the average cost of tuition and fees in 2014-15 for out-of-state students attending a public university, according to the College Board. On top of that, room and board is estimated to cost $9,804 per year, bringing the grand total to $32,762 per year to attend a public, out-of-state university. These figures explain why many students will rely on their parents for financial assistance with their academic careers.   In many instances, parents will not only help finance a student’s tuition, but also their rent. In 2012, the National Apartment Association surveyed 3,605 parents with children attending college or university and found that 56% of respondents paid for 100% of their students rent. Only 13% reported that their children paid for rent entirely by themselves.   This is likely why some parents contemplate the option of purchasing student housing, instead of paying rent to landlords. But is it a smart financial move for parents to purchase student housing for their children?   The answer isn’t exactly a definitive “yes” or “no” and several considerations come into play. There is a calculated risk involved with making a financial commitment and investing in student housing. Too often, parents make their decision by only looking at the “potential” amount of money they could save, but fail to take into account other important factors.    Here are several factors that need to be assessed before making the decision to invest in student housing for your children.   1. Profitability: In certain instances, inexperienced student housing landlords can overshoot...

Posted by on in Property Management
In life we are all customers of someone or something and we tend to always gravitate back to the places where we have the best experiences. If you have a bad experience while shopping at Walmart, but head over to Target the next day and have a positive experience while shopping there, you are way more likely to return to Target more often than Walmart. As you have good experiences you will become a loyal customer to that company or brand. You need to ask yourself what is it that has you coming back to the same places over and over again. When you think about it, what makes them the best or makes you the best at your job? It's more than just being good at your job, it has to do with the way you are interacting with your customers. I was recently reading a blog1 from customer service guru Shep Hyken, and he told a story about a doctor friend that he has and asked him what made him great. His doctor friend said "All the surgeries are pretty much the same, with the exception of the occasional problem. But, what’s not the same are the patients. Each of them are different. They are all people and need to be treated as if they are the only patient I have.” It is not that he is one of the best surgeons, but how he acts towards each person that he treats that makes him the best. We can take this example and really run with it. If you...

Posted by on in Apartment Leasing
      What better way than in the theme of Thanksgiving to show your appreciation to those that matter most to your business ... your prospects, your residents and, last but certainly not least, your team --- My thoughts exactly! Now lets get to it.  I learned a long time ago that it takes only a couple of components wrapped up nicely and solidified in appreciation that sets you well above the rest. The other fluff is just that ... fluff that may or may not hit or miss. Decorations are nice, but your ultimate goal should always remain as successfully making sure your internal and external clients feel appreciated.Leasing Tip #1 Show your appreciation now - Start internally and work your way out. As a ROCK STAR Leasing Professional, I walked into my leasing office every morning with a joy in my stride and a smile on by face. I immediately would set to begin my daily routine that ensured I would rock my day. The office opened at 9am, I normally arrived around 8:15am to prepare for lift off. Around 8:45am, Ms. Jane, a couple doors down from the office, would knock on the window with my Starbucks Caramel Frappuccino. She'd chat for a minute about her anticipated day and I of mine. The conversation would only last about 5 minutes, then we'd hug and part ways. One morning she didn't come at her normal 8:45am, so I became a little worried. I tried calling her, but to no avail. Two more days rolled around of the same fate....

Posted by on in Apartment Leasing
Have you ever noticed that all great leaders are supported by a great team? I can’t think of a single great leader I have worked for who didn’t have a sixth sense about talent - they all had a knack for building teams that surpassed most other leaders I have observed.  But, is it really a sixth sense? Or, is it a skill built and refined over years of trials and tribulations? The truth is, it may be a little of both. I’ve met great talent evaluators over the years. Some of them had the skill wired at an early age. I’m sure they were better at evaluating talent in their 20’s and 30’s than they were in their teens, but they seemed to have been born with this precious skill. I’ve also met leaders who, quite frankly, weren’t very good at evaluating talent while they were in their 20’s. Many of these leaders, however, improved at this skill over time. These leaders are now top notch talent evaluators, and they are incredibly successful leaders because of it.  I’ve learned many lessons either by direct conversation with these leaders or by observation of their habits over time. The six that highlight how these leaders build great teams include: 1. The fit with the team is vital to the success of the candidate Have you ever noticed that the most overall talented team rarely wins the trophy? This year the Kansas City Royals won the World Series, last year it was...

Posted by on in Vendor and Supplier Topics
On January 01, 2016 the open carry law goes into affect in Texas. If the communities want to restrict open carry, they must have a sign posted. The sign must be at least 33" x 33" with 1" block lettering.
Hits: 124

Posted by on in Miscellaneous
I don’t have any advice about marketing, customer service, online reputation, apartment leasing, Craigslist posting or any of my other favorite topics today. Today I want to talk about how important it is as humans to give back to others. Doing good as we do well. This is one of our company’s core values. It was actually one of the most important ones to me when I was considering going to work here. The knowledge that giving back is important here was a game-changer for me. Many of our onsite teams make it a priority to get out in their communities and give their time and resources. I love receiving the photos and stories of our teams serving meals, collecting clothing and food, hosting blood drives, making blessing packages and so much more.  Last week, we kicked off our annual fall charity event at our Corporate Office. The whole company goes crazy for this event. In the past, we have had carnival fundraisers, office bake sales (lunch sales, soda sales, you name it) and team building contests to earn money for our different charities. This year we’ve been given a huge opportunity. We are privileged to be working directly with the charities themselves; to plan events, serve meals, do fun things with kids, help seniors, paint, repair homes, pretty much anything they need. What an amazing blessing to work directly with the people we’re helping. To actually make a difference in the life of someone. Many someones. Heck yes, I’m in! The various charities...

Posted by on in Resident Retention
There’s no question that exceptional customer service leads to increased resident retention. However, according to the NAA Survey of Operating Income and Expenses1, the resident satisfaction rate over the last three years has remained fairly constant at about 76 percent, but residents’ intent to renew declined from 58 percent to 53 percent over the same period. If a large majority of residents are satisfied, why are they still undecided when it’s time to renew? This puzzler may be best explained as the Cookie Conundrum. Imagine that Property X puts a tray of hot cookies in the leasing office. Throughout the day, delicious cookies are eaten by delivery guys, property staff, neighborhood children, and the occasional resident or prospect. After eating a cookie, the resident is asked to fill out a satisfaction survey. With the delectable memory fresh in their mind, they rate the property positively. Unfortunately, a few months down the road when it’s time to renew, the tasty cookie is completely forgotten and the resident’s decision to leave the property is based on factors that cannot be masked by the temporary satisfaction of cookie - no matter how sweet. In short, sometimes resident retention efforts provide temporary happiness but fall short of creating long-term resident satisfaction. Renewal decision factors gathered by the 2015 SatisFacts Online Renters2 survey suggest renters are increasingly focused on the value of customer service they receive at the property, which is largely determined by interactions with the office staff and by the quality of maintenance services provided. The key...

Posted by on in Apartment Marketing
Scumbag-Steve-Apartment-Search-EvYnul4.pngI love finding people talking about their apartments or their search for an apartment, because it gives an unfiltered view of the things they love and the things that drive them absolutely crazy.  Yesterday I found a meme of "Scumbag Steve" where they talk about searching for an apartment online: I guess the moral of the story is that they want to see pictures of the actual apartment they might rent!  (Or at least a similar one) Check out the original post for all sorts of interesting discussions about how renters view the apartment search process.   ...

Posted by on in Apartment Marketing
Content has been been a business focus for many years. I’m sure you’ve heard the overused phrase “content is king,” especially when it comes to website and SEO strategies.  But the real power behind that content “throne” is a meaningful connection. Connections and engagement—which may spark from or be influenced by your content—are so much more important than the content itself. It’s the results that matter. Getting the results you want, though, may require a change or two because consumer expectations have evolved faster than many of our websites. Better Connections for Better Website Results A website is no longer a place to advertise your business like a billboard. It’s a place of connecting. And I’m not talking about the old-school ways of connecting like lead forms and phone calls. If shoppers will visit at least four sources during an apartment hunt, why not be the one they actually connect with right then and there so you can influence that decision?  Instant help from real people. That’s the start of a meaningful connection today. Such consumer engagement is the single most important thing you can do online (beyond driving relevant traffic to your site, of course). Offering help, sharing incentives or asking the right question at the right time—they can all change the consumer experience and disrupt the apartment shopping process in a positive way!  Here are a few ways you could make such connections and improve the digital experience: Offer live chat to answer questions in real time. Add behavioral...