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Potential Nightmares That Occur When Students Post Apartments on Airbnb

Potential Nightmares That Occur When Students Post Apartments on Airbnb

With many short-term subletting options available for renters looking at posting their apartments on sites like Airbnb, couch surfer, vrbo, HomeAway, and others, it has now become easy for anyone to make that extra buck off that empty room (or couch) in a short period.  A recent study reveals that the leader in short-term rental, Airbnb, is now active in 192 countries, 57,000 cities and 173,000 units are listed in the US alone. With such phenomenal numbers, what does that mean for a property management company?

Trimark Properties, a student housing property management firm based in Gainesville, Florida, is experiencing our first web-2.0 year, with students posting their apartments on the popular short-term rental websites. We offer apartments near UF and typically leases to University of Florida College students who enter into one-year lease terms, and we recently discovered a listing for one of our apartments on Airbnb, where the tenant had used photos and text from the Trimark Properties website.



Many of Trimark’s renters are only attending college for ten months, but their apartment lease contracts are twelve months long. The renter, therefore, has two months when they will not be living in the apartment but has to pay rent. Does that give them a free ticket to use sites such as Airbnb to collect additional rent from a stranger while they are away on vacation?

“Our lease agreement specifically prohibits our tenants from listing their apartments on short-term rental websites. Most of the people who rent apartments in Gainesville are students who do not have any experience in qualifying potential renters. Many of our renters are unaware of the liability that comes with listing an apartment on Airbnb. They simply do not realize the potential financial liability it would place on them and their consignors,” said Aubrey Morey, VP of Sales and Marketing at Trimark Properties.

Renting an apartment to students in a multifamily housing community can be complex. Property managers have to deal with students, parents, roommates, and consignors. When signing the lease for the apartment, the renters agree not to allow anyone to live in the apartment unless he or she have signed onto the lease agreement. Therefore, posting the apartment on Airbnb is a violation of the lease terms. At the point that they sign the lease, the students and the parents agree to abide by the lease terms, but when they decide to vacate the apartment, renters are often frustrated by the idea of paying for an apartment that they are not living in.

Picture the situation from the landlord’s perspective. The landlord does not personally know the original student renter when the student renter signs the lease and reserves the apartment, but the lease and application process allows the landlord to perform a background check, rental history checks, credit check and obtain a large security deposit for any potential damage. When a student then lists the apartment on Airbnb, the short-term Airbnb guest bypasses the application process entirely. Since the Airbnb guest does not sign onto the lease or apply for the apartment, there is no way for the landlord to perform any qualification checks and deny them occupancy. Imagine the scenario below:

·         A tenant is leaving for a week long spring break, but, in hopes of making extra income, the tenant lists the apartment on Airbnb.

·         The tenant has never met the guest. The tenant does not inform the property manager about their arrangement with Airbnb since it is a lease violation which could result in the tenant being evicted.

·         There is no easy way to find out if the unit is listed online as a short-term rental since these sites do not list properties by address and keep renter information anonymous until both parties agree and payment is made.

·         The “stranger” guest arrives and has full access to the renter’s unit, common areas (pool, laundry, recreation room, kitchen, study room, etc.) while the tenant is away.

What could go wrong? Maybe nothing. Maybe everything.


Prevention is better than cure

The easiest way to prevent such situations is to make the student renter aware of the lease agreement. In most lease agreements, anyone remaining in the unit for more than one night must sign onto the lease agreement and must be financially qualified and approved by management. Landlords should also consider adding a clause to their lease that states that guest may only be present in the apartment or house when a lease signor is present. Implementing such restrictions on the lease and making the renters aware of such restraints will prove beneficial for both parties in the future.

So they Airbnb the apartment, now what?

Imagine a scenario where a student renter proceeds and lists the unit on Airbnb but is very cautious and careful about finding the guest. He selects a highly rated tenant who has a 5-star rating from all the previous hosts. To an uninformed tenant, this may seem like a low-risk scenario, but it may actually be very high risk.

For example, if the Airbnb guest is reheating a pizza in the kitchen but accidentally puts the cardboard into the oven, there could be a small fire in the apartment. In this scenario, the Airbnb guest is not on the lease. The lease signor would be financially responsible for all damages to the apartment, plus damages to any other apartment that is affected by the fire. This certainly is not a situation that a property owner or a tenant wants to occur.

It is, therefore, important for the landlord to consider educating all renters about the risks of letting a stranger into their apartment. If the apartment complex has a newsletter, property managers should consider including information on the potential repercussions. The property managers can also start a vigil program among students so they can report on any strange guests or an abnormal flow of people going in and out of apartments.

3rd Party Services Can Help

There are 3rd party services that claim to do the job for the property managers and landlords. The site SubletAlert notifies the subscribers if their properties are listed on Airbnb.

Although Gainesville is not a major hub for short term or vacation rental services as compared to the huge metros like New York, London, and Paris,  this problem is emerging in all cities. Property managers across the country are reporting first-time Airbnb postings in their apartment complexes.

Property Managers Should Check Airbnb For Lease Violators

 

Morey also stated that during a recent check, a property manager found two renters who listed their apartments in Gainesville on the Airbnb site. Trimark Properties employees were able to contact the tenant through the Airbnb website, let them know that posting the apartment on the website was a lease violation, and explain the potential pitfalls to the renter. After the discussion, the tenant thanked the leasing agent for their help and agreed to take their bedroom off the Airbnb website.

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This comment was minimized by the moderator on the site

How many problems has Trimark had with ArBnB subletters? While there's some truth to the notion that prevention is better than cure, there's also truth in not worrying about solutions looking for problems. Rules-driven approaches usually come from a culture of mistrust. Communities are formed through cultures of trust. Should a student allow anyone to stay (whether for a fee or not, whether the person is a friend or someone else), the leaseholder is still responsible and the landlord has full recourse for any liability or behavior issues. It's paternalistic to decide for our tenant that they don't want to take this situation on (as indicated in the pizza scenario above).

AirBnB customers are not random urchins off the street. I'm not saying there will be 0 problems. There will always be problems...there are problems with fully vetted tenants. I am saying I don't think the number of problems related to liability and behavior will be any higher than what we currently have. IMO we'd all be better served figuring out how to work this new channel to our advantage rather than fighting against the macro trend of a sharing-based economy. The record companies killed Napster...and now they have Pandora, Spotify, etc. to deal with. We can regulate all we want...and punish offenders...but I don't think this is going away.

  Donald Davidoff
This comment was minimized by the moderator on the site

I'm as progressive as the next person, Donald but I have difficulty buying into allowing this completely. First, apartment homes are not hotels. We have residents, many long-term, who don't want different tenants coming in and out of an apartment on a weekly basis. The definition of community gets uprooted. Many owners are old school and simply don't want it. I can see this as viable option at a new community where a culture is built that it's allowed. Prospects can then decide for themselves. This simply cannot be a broad brush, it's the latest so you have to do it, scenerio.

  Bill Szczytko
This comment was minimized by the moderator on the site

Bill,

(disclaimer: I recognize my opinions are not necessarily in the mainstream...at least not yet)

I'm not saying "you have to do it," and if you know me well, I'm the last to go "it's the latest, so we ought to do it." I am just saying that I believe it's an opportunity that ought to be thought of with an open mind rather than a knee-jerk, "Subletting is not allowed!" POV. I particularly prefer to operate from data rather than fear. While I'm sure there are some individual examples, I've yet to hear of any mass issues...and make no mistake, this is going on even if it's technically not allowed. If it was truly terrible, I think we would have encountered many problems by now.

As for the notion of uprooting the definition of community, the average total length of stay at a typical suburban garden community is a bit less than 2 years, so I'm not sure that we really create as much sense of community in the residents' eye as we think we do. Tapping into AirBnB doesn't make us a hotel...it just lets a few people legally do what they're already likely doing, maybe with a revenue share.

As a person dedicated to optimizing the demand management platform, this represents a new and higher willingness-to-pay channel which introduces all sorts of interesting opportunities. I will confess to reacting pretty negatively to the notion that "old school" owners just want to do it. Old school owners didn't believe that instantaneous credit screening made sense...they didn't believe in pricing and revenue management...and we'd probably still be using index cards in green metal boxes to manage prospects and residents if we used that as our standard. Just sayin'...

  Donald Davidoff
This comment was minimized by the moderator on the site

Sure, they need to be nudged but in this case for what gain? There currently is no revenue share and Betty, tenant for four years, down the hall complains to ownership about strange guests. It's a fine line in terms of fighting for it and for now, not allowing it. In DC, the tenant friendly capital of the world, this subletting muddies the legal waters too much to make any outside owners a really tough sell. Will that change? Probably and I hope so but for now, we've got to keep this a little tighter to the vest.

  Bill Szczytko
This comment was minimized by the moderator on the site

Hi Donald & Bill,

Good comments. Thank you for sharing your thoughts. As mentioned in my pizza example above, should a mishap occur at the property, Trimark can only go after the tenant, a cosignor, or a lease signor-- not a short term renter, since they are not on the lease agreement and not liable to Trimark for damages directly. The responsibility then falls on the tenant to sue the short-term rental client, if a lawsuit is necessary in order to collect damages. Unfortunately, there is no way for us to track the frequency with which a short-term rental occurs, since they do not qualify the short-term renter though our office or sign them onto the lease. We are in the dark when it comes to these transactions.

This is the first time that we have seen one of our units on Airbnb or VBRO or any of the other short-term rental websites. It’s truly our first experience in this arena. We believe that this is an emerging phenomenon in our market.

While we haven’t (to our knowledge) had damage to a unit from such a transaction on Airbnb YET, we HAVE had experience with unauthorized sublessees damaging a unit. Unfortunately, quite often, a tenant allows someone to stay in their unit without officially granting them permission and joining them into the lease contract—and sometimes substantial damages occur. Last summer, for example, one of our renters allowed someone to stay in their room for one month over the summer, but they did not complete official sublease paperwork through our office. The room was on the 3rd floor of the building. The unauthorized sublessee fell asleep in the bathtub, with the water running. Fortunately, the person was okay, but the flood damaged neighboring units on their floor in addition to the units below them on the 2nd and 1st floors. There were THOUSANDS of dollars in damage. Trimark’s only recourse was to bill the tenant, and the cosignor claimed to be unaware that the original tenant had allowed the unauthorized sublessee to live in...

Hi Donald & Bill,

Good comments. Thank you for sharing your thoughts. As mentioned in my pizza example above, should a mishap occur at the property, Trimark can only go after the tenant, a cosignor, or a lease signor-- not a short term renter, since they are not on the lease agreement and not liable to Trimark for damages directly. The responsibility then falls on the tenant to sue the short-term rental client, if a lawsuit is necessary in order to collect damages. Unfortunately, there is no way for us to track the frequency with which a short-term rental occurs, since they do not qualify the short-term renter though our office or sign them onto the lease. We are in the dark when it comes to these transactions.

This is the first time that we have seen one of our units on Airbnb or VBRO or any of the other short-term rental websites. It’s truly our first experience in this arena. We believe that this is an emerging phenomenon in our market.

While we haven’t (to our knowledge) had damage to a unit from such a transaction on Airbnb YET, we HAVE had experience with unauthorized sublessees damaging a unit. Unfortunately, quite often, a tenant allows someone to stay in their unit without officially granting them permission and joining them into the lease contract—and sometimes substantial damages occur. Last summer, for example, one of our renters allowed someone to stay in their room for one month over the summer, but they did not complete official sublease paperwork through our office. The room was on the 3rd floor of the building. The unauthorized sublessee fell asleep in the bathtub, with the water running. Fortunately, the person was okay, but the flood damaged neighboring units on their floor in addition to the units below them on the 2nd and 1st floors. There were THOUSANDS of dollars in damage. Trimark’s only recourse was to bill the tenant, and the cosignor claimed to be unaware that the original tenant had allowed the unauthorized sublessee to live in the room. Similar instances have occurred in the past, with unauthorized sublessees damaging units and creating large charges to the account. We have no way of knowing if the tenants were successful in recouping the costs from the unauthorized sublessees. We hope so!

And yes, there is always a possibility of a new challenge cropping up as technologies emerge. Our idea is to educate the renter and make them fully aware of the consequences if something like that were to happen. One solution might be to provide a date-specific sublease whereby the short-term renter signs a lease addendum that allows them to become an official sublessee, which would also force them to financially qualify. We’re looking to find viable legal solutions and tools for educating our clients and renters.

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  Gainesville Apartments
This comment was minimized by the moderator on the site

Has Trimark experienced any actual issues with AirBnB guests being bad apples? The same fears discussed in this could come from a girlfriend/boyfriend or just a friend staying over...and they don't have even a "star rating" history. I'm not trying to be flippant about this, but I read so many blogs/stories that talk about things to be fearful of without ever citing actual events (or frequency of events...we have fires and other problems independent of short-term rentals). I'd love to hear from anyone who experienced problems. Given the many short-term rentals we know are going on despite rules against them, the lack of such stories suggests it's not a big deal...or operators just aren't sharing. I just think strategies based on fears rarely are the best strategy...at least compared to those based on data. jmo

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  Donald Davidoff
This comment was minimized by the moderator on the site

Just noticed I posted earlier...didn't see the comments until after This is such an important subject for the industry, I would love to see more people share their experiences and glad this blog started at least part of a conversation.

  Donald Davidoff

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