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If a prospective resident is in town for only one day and you have a vacant apartment that is not ready, but has no trash in it, it is okay to tour them through that particular apartment since you do not know when they can return.
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Home Insider Blogs Tara Smiley's Blog Prostituting the Product

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Jan 26
2011

Prostituting the Product

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Posted by: Tara Smiley

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I got the ever eye-opening experience of re-shopping my comp's this week and again, the results continue to blow my mind.  As our industry continues to celebrate the renter, it is amazing how much prostitution of the product still exists.  (Disclaimer:  I am just as guilty on at least 1 of the below mentioned points.)

This issue creates a question in my mind of how much damage we are doing to ourselves, our bottom line and the conditioning of our renters if we allow so much bend to our own rules.
In my market at least, rent concessions abound,  move-in enticements border on giveaways and unfortunately, what I found this week is that an increasing number of our local competitors have significantly reduced their applicant requirements to fluff.

It seems like approximately three years ago or more, we as an industry were talking foreclosure forgiveness, seeing newly or soon-to-be bankrupt and foreclosed homeower applicants as a gold mine for our industry.  The better hearted of us saw it as a way to provide viable housing options to those who would have previously been looked over.  I got it, agreed with it and pushed the concept.  However, that trend seems to have taken a turn for the worse.  Here's some of what I found this week in terms of trying to grab a broader market of renters:

Rental history:  3 of the 10 comp's I shopped no longer require positive rental history.  Left leaving an apt. community a balance due?  No big deal.  So you got evicted, so what.  Don't worry about the fact that you lived here 5 years ago and skipped... that was 5 years ago and a lot has changed.... and so on and so forth. One Community Manager tried to sell me on the fact that as long as I "set up" payment arrangements, it didn't matter if I actually paid them.  Her stated  concern was her management company's random file checks, and as long as it looked like she did her job...

Credit:  Trust me when I say that a mediocre credit score seems to be the norm anymore and I believe our industry does a good job of moving with the needs of our markets, but seriously?  Three of the comp's I shopped proudly promoted their new theory about credit - "Good credit is overrated and a thing of the past."  -Direct quote by one local leasing agent.  "Even if you can't get approved, we'll let you get a co-signer or two to back you."  All I could say was "Wow!".

Income:  The industry standard that I've always worked with was 2.5 - 3x the rental requirement.  However, 4 of my comp's only required a 1.5 - 2x income ratio.  How do they expect their residents to pay for utilities, gas, clothes, food, etc. with that ratio.  It didn't strike me as professionally responsible, and something that was going to turn around to bite them in their collections.  Seemed like they were setting themselves and their residents up for failure.

And the ever-popular criminal background check:  The seemingly increasing trend in my market seems to be a criminal forgiveness pact.  Felony?  No problem.  Personally, I believe in the concept of time-served, but I'm not sure that the rest of the community would feel as ok about it.  Especially when the parole officer comes to pay a house call.  With his visible badge.

The most interesting thing about the entire week of comp. shopping was that more than half of the comp's knew me and my parallel position as a comp of their own.  The majority of these properties see the reduced applicant requirements as progress.  However, it's a progressive point they don't believe their current residents will share.  Of the 10 comp's that I shopped, only 1 stated that they are advertising "some" of their new rental allowances in their resident publications... The new rental allowance:  "Breed-restricted dogs ARE accepted here."...

And now, your thoughts... am I holding myself back by not swaying with the trendy and bendy methods of filling a property?  Am I being too staunch in my property management?  Where did I miss the memo... Or are you just as perplexed as I am.


Comments (7)Add Comment
67
written by Mark Juleen, January 27, 2011
Tara, we have not bent on any but one of these. We are trying something new this year at the majority of our communities by lifting the dog breed restrictions. We have partnered with a local organization to help back us up, and we still have no tolerance for aggressive animals. It's the owner and not the breed is our position. We have been doing this at 2 of our communities for over 5 years with no issues.
1013
written by Tara Smiley, January 27, 2011
Mark - I completely agree with the breed restrictions lift and know that this specifically has been a hot-button topic on MFI. I think it's all in how you spin in and win over your customer's support. Using a local organization to provide back-up isa great way of doing it. It was just surprising to me that of all the allowances that were made by comps, that specifically weas the only one they'd own up to publicly.
0
written by Christine H, January 27, 2011
Tara, I read your blog on your shopping this week EXCELLENT material and insight, you hit the nail on the head with all that was said!! My issue was back when everyone had to get on the "SPECIAL" bandwagon, I think thats what orginally sent this industry into a tailspin.
82
written by Gerry Hunt, January 27, 2011
Good thoughts Tara. In my opinion, when we lower the qualifications, we increase the delinquent and eviction rate. It is NOT a win-win situation. When we ‘pimp’ our product, it is devalued. Is that the perception that we want in the community?
0
written by Holli Beckman, January 28, 2011
I think a much over-looked side effect of the lowering of rental standards is that it will have a negative effect on the communities resident retention efforts. How is the current resident who had to qualify to live in the community under the strict qualifications of the past going to feel about the felon that is moving in next door? Seems like throwing the front door wide open is also going to open the back door for a major exodus.
1013
written by Tara Smiley, January 28, 2011
Gerry and Holli - I couldn't agree more with both of your points. What we choose imapcts not only what types of consumers/renters we target but also impacts our existing client base. Thanks for the comments!
0
written by penny, February 02, 2011
I agree 100%. I have to say rarely do specials, and even when I do they are not the driving factor of the rental and usually overlooked by the renter/applicant and the apartment still rents. I think if people really want the apartment they're going to rent it as long as it fits their needs: price, size, location, parking and the abundance or lack of amenities is something they can live with. Oh, and don't forget staff! I stay far away from the high energy style "we love our residents" (so you can get away with everything because we're paranoid you might not rent) type of approach, but we let them know we're here for them, we take care of the property and the apartments (and we do), it's clean and quiet, however it is a business so here are the expectations. So far it has worked out really well for everyone and no grumbling when rules are enforced (no you can't leave your damp towels hanging all over the shrubs outside your door to dry out for several days or you can't park your vehicle that hasn't been registered since 2008 in the lot) and everything works fine, and the residents know what to expect also.
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