Apartment Marketing - Blog posts tagged in Apartment Marketing
We all love to give away an iPad at the housing fair. But at $500 a pop, it isn't the most economical gadget for a leasing incentive. Whether you're giving away a renewal concession or throwing a raffle, it's important that the item you offer has a high perceived value without breaking your marketing budget. Here are 5 awesome tech gifts, under $250, that your residents will love.
1. Nest Thermostat
How Much? $249
Nest, designed by an ex Apple Executive, is the smartest (and coolest) thermostat around. Promising a quick 30 minute installation and compatibility with 95% of American homes, Nest will sure to put your old apartment thermostats to shame. Not only will it save you around 20% on your heating and cooling, it learns your habits as time goes on and automatically adjusts the temperature when you leave the house, go to bed, and wake up. Oh, and you can control it using your iPhone.
2. Nexus 7
How Much? $199
While the Nexus 7 may not be the long-awaited iPad killer, you can't deny its beauty and performance; and at a price point $130 less than the iPad Mini, it is the must-have Android tablet this year. Features include a stunning 7 inch, 1280 by 800 display, quad core processor (whoa, that's fast), and 10 hours of battery life. The N7 also gives you access to over 750,000 apps and runs the latest version of Android, Jelly Bean 4.2.
3. Jambox by Jawbone
To add to the barrage of social media opportunities that professionals in our industry have been compelled to filter through over recent years, Instagram is another channel that is quickly transitioning from niche to mainstream, and proving itself a force to be reckoned with.
So if you’re looking to get started with Instragram at your property, or if you need some ideas to help diversify your photostream, here are are 40 photo subjects for your perusal. And feel free to comment with your ideas!
1. dishes from local restaurants - nothing is quite so enticing as local cuisine to give viewers a taste of the area.2. live pics from local events - concerts, gallery openings, block parties...3. cityscapes - if you offer rooms w/ a view, flaunt it.4. seasonal area attractions - carnivals, parades, festivals...5. resident events - that’s a no-brainer.
6. food - if you’re anything like us, treats around the office are never lacking. But only post it if you’re willing to share.7. the grounds8. repairs - show-off your maintenance skills9. food trucks - it doesn’t get any more hipster than that, and residents deserve to know. 10. cute animals - who can resist? And pet-friendliness can be a big factor for a lot of residents.11. foliage - nothing gives people the warm fuzzies like a autum leaves or cherry blossoms in spring.12. gifts & giveaways - show us the goods.
13. amenities - pool? gym? pristine laundry facilities?14. industry events - if your community...
I absolutely love targeted apartment marketing ideas, as long as they are within the confines of Fair Housing rules. I recently found this conversation about a marketing approach that catered towards professionals versus students.
I want to note that the point of sharing this is not to advocate against students by saying they are bad renters, but rather highlight how property managers use targeting strategies to fit their particular goals. It just happened that these property managers favored professionals rather than students, but there are obviously countless strategies that would work in the opposite way to attract students.
It appears that the fear of Fair Housing often leads property managers to water down their apartment marketing to appeal to every single person possible, but I think this is a brilliant approach to using the wants/needs of their target demographic to drive interest from a particular group. (Although their use of "young" is probably not appropriate from a Fair Housing perspective) Anything that (legally) gets us out of the one size fits all mode I think is a step forward, in my opinion.
(To some property managers who have been in this industry a long time, targeted marketing like this is nothing new, but please keep in mind that we always have a fresh group of new, inspired property management professionals who are looking to expand their knowledge!)
Brent Williams is Chief Insider of Multifamily Insiders. You can connect with him on LinkedIn or on Facebook....
I’ll admit it. One of the most exciting parts of my life as a Property Manager on a Section 8 property was getting involved in the drug busts. It was an adrenaline rush like no other, no pun intended. Part of being a Manager on any property in any community is to provide decent, safe and sanitary apartment homes for our Residents. And, yes, I call the people who live in my communities “Residents” and not Tenants simply because everyone deserves to be treated respectfully. It is also a mindset. We must adopt the notion that people want to live long term, or at least as long as necessary, willingly in our apartment communities. This will reduce turnover costs and promote a more harmonious living environment for our Residents. We must believe that there is value in creating a warm, nurturing home atmosphere for our Residents. If we are successful, they will stay longer; they will take better care of their apartment homes, and thus the property.
You never want someone to feel bad about where they came from or what their current circumstances in life may be. You want to uplift your Residents’ spirits and promote a better lifestyle. If we can impart this mindset to our Residents, they in turn will believe in themselves more and become contributing members of our communities. At least this is my personal motto.
This is why I take illegal drug activity so personally and seriously. Many people assume it is normal...
Many communities have some sort of maintenance guarantee at their properties, such as a 24 hour maintenance guarantee. But for those that have comps that also provide the same maintenance guarantee, here is a good option to go a step beyond and trump them, all with a simple poster.
If you think about it, if you have a 24 hour maintenance guarantee, that actually represents the maximum time (theoretically) for maintenance to address the problem. So the average maintenance time will always be less than that number, sometimes much less. So consider creating a poster for the community that details out the 24 hour maintenance guarantee, and then below that, list out the 12 months of the year. For each month, record the actual average maintenance time so prospects can see that although the guaranteed time was 24 hours, the actual times being achieved are closer to 9, for example. This leaves you the flexibility of your 24 hour guarantee with the marketing benefit of a much lower number.
What do you think?...
Outreach Marketing 101
Outreach marketing allows us to connect with other businesses on a more personal level. It allows us to market our community in unique ways to get people to start talking about us. Outreach marketing will not bring mass traffic to your door but will help bring awareness to your community. The key to outreach marketing is to target areas that have your demographics and to make your presentation memorable, hopefully inspiring conversation about your community when they are talking to a friend about places to live or when they research apartments online. Remember to be consistent with your outreach marketing and build a relationship with local businesses. Here are a few easy & affordable outreach marketing tips you can use for your community outreach marketing.
1) Choose a local business in the area that many people visit to be your community’s “Business of the Week/Month”. Make sure to let the owner or general manager know that you have chosen them as your business of the week or month, and ask if they have any coupons or special discounts they can give you for your residents and prospects. In exchange, feature them on all your social media sites, community blog and property website. Bring the business a present for being your local business of the week or month. Make sure you have a sign printed for them to display that can say “We are ABC Apartments Business of the ____________”.
2) Pumpkin Patches are just around the corner and...
I love to study all things marketing and in the past 13 months I have been taking notes about marketing that gets my attention in an age where traditional marketing channels no longer work. Based on my notes, here are three things I am doing in my marketing plans and activities today:1. Simplify Your Message - Today's consumer is on advertising overload. The days of busy ads selling all things to all people no longer exist. Today, the message the reaches and resonates with the customer is a simplfied one. Stay on target and be clear.2. Keep it Positive - Everyone likes good news. Fun, happy, positive messages are memorable and welcome in all worlds. Celebrate and enjoy. Pass this along to your target customer and it is contagious.
3. Don't tell people what you sell, tell them why they should buy it. 'Nough said!...
So maybe you heard about this: Earlier this year, rapper Armando Christian Perez, or “Pitbull”, partnered with Walmart and Energy Sheets in a social media campaign which took a turn for the worst. In June the trio announced a Facebook contest, in which the local Walmart store that received the most page “likes” would receive a personal visit from Pitbull so he could “share the experience of using Energy Sheets with [his] fans.”
That’s when David Thorpe, writer for The Boston Phoenix and the off-color comedy site Something Awful, got wind of the promotion and hijacked the campaign by encouraging people to #ExilePitbull to a remote Walmart location on Kodiak Island, Alaska. The prank spread like wildfire season in the interior arctic, and by the conclusion of the contest, a city with a population of 6,000 incinerated the efforts of 4,000 other U.S. locations, achieving over 70,000 Facebook “likes.”
Whew! We’re now coming through another heavy leasing season for those of us in the multifamily industry, anyway. We’ve grabbed and garnered leases left and right. We’ve been able to hold onto a lot of current residents. We’ve gotten leasing bonuses and everyone is finishing up vacation time, even though we are secretly trying to harbor a couple of days to use at Thanksgiving for Black Friday or the holidays.
For me, I have noticed that the hardest “sells” have been those families with school age children. Honestly, it brought me back to the time when my husband was rapidly moving up the corporate ladder, which necessitated many different moves all across the country. I remembered that apparently my husband’s preferred method of informing his family that we were moving was to take us to a restaurant and make the announcement. It seemed his favorite restaurant to do this in was Pizza Hut. Probably because the kids loved the pizza there (and he did, too.) However, after the fourth time it happened, it kind of ruined the idea of going to Pizza Hut for me and the kids.
It has occurred to me that the actual moving experience does not have to be horrendous. It’s the fact that, if you are not the decision-maker, it can be very stressful. After all, if you’re the child, you really get very little input in the decision. Most of the time, your parents make the announcement and start discussing all kinds of...
The NEW Generation of RentersNow that the baby boomer generation has begun entering retirement we are starting to see the impact on property behavior. This is the NEW generation of renters. This generation - those born between the end of World War 2 and the early years of the 1960s - are a very large group in our society; 76 million strong. This means that we are facing a large and growing demographic that is getting increasingly older with corresponding life needs.
While some may continue to live in the family home as they age, others will look for new housing, especially if it offers smaller, more manageable, more comfortable space. It is fairly common for older people to sell larger, family homes because the bigger space is no longer needed and the maintenance requirements have become inconvenient.
Growing customer base
According to the U.S. Census, there are 35 million seniors in the U. S. today—12.4% of the population. Over the next decade that percentage is projected to increase to 16.5% (53.7 million people). Considering this as a customer segment, it has the potential to become one of the best sales pipelines in the market today. So, how do we attract this population to our community?
Attitude is key. Remember to whom you are marketing. Yes, of course to the senior prospect - but also to their children and influencers. Don’t approach your customer as ‘old’ - studies show that we routinely think ‘old’ means ten years older...