Mary Ekren
Thanks for the wake up call Brittney; sometime we can all start taking "it" for granted and as you p...
Lenora Carpenter
We are excited to be adding parcel lockers to our new developments in Kansas City. The staff spends...

Training Trivia

Which of the following is true about student housing?

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2114561595 [{"id":"256","title":"Leasing 'by the bed' is cheaper to run and generates greater rental income","votes":"7","pct":"58.33","type":"x","order":"1","resources":[]},{"id":"257","title":"Leasing 'by the bed' is more expensive to run and generates more rental income","votes":"3","pct":"25.00","type":"x","order":"2","resources":[]},{"id":"258","title":"Leasing 'by the unit' is cheaper to run and generates greater income","votes":"1","pct":"8.33","type":"x","order":"3","resources":[]},{"id":"259","title":"Leasing 'by the unit' is more expensive to run and generates less rental income","votes":"1","pct":"8.33","type":"x","order":"4","resources":[]}] ["#ff5b00","#4ac0f2","#b80028","#eef66c","#60bb22","#b96a9a","#62c2cc"] sbar 200 200 /polls/vote/93-which-of-the-following-is-true-about-student-housing No answer selected. Please try again. Thank you for your vote. Answers Votes ...
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Apartment Marketing

- Blog posts tagged in Apartment Marketing

Posted by on in Apartment Marketing
b2ap3_thumbnail_pinterest-map.jpgPinterest has just added the ability to create a map pin board, showing both your pins and a map at the same time.  If you haven’t used Pinterest for your property or company yet, now may be the time. To give you a feel for how a map pin board looks, check out this pin board map for the Top 100 Hotels in the World:  Here are some options for using the map-style pin board for your properties: Mapping Your Portfolio.  This may be a region-specific pin board, or even showing beyond that, and gives you the opportunity to showcase your communities in a visually vibrant way. Mapping Your Surrounding Community.  This is a fantastic way to showcase local hotspots, whether they are museums, restaurants, stores, or other interesting locations surrounding a given apartment community.  Even better, this could be tied in with a community-specific blog that showcases these types of locations, boosting your other online efforts at the same time. The Risky Option – The Competitor Map.  At first blush, most people would not be interested in creating a pin board with their competitors, but it’s actually a compelling option.  Although you are sharing information about competitors, it also gives you control over how everything is portrayed.  For example, let’s say that you have one gorgeous competitor that just sprang up.  Well, this gives you an opportunity to include all our competitors but that one.  It also allows you to show yours as the top property ahead of all others. ...

Posted by on in Apartment Marketing
Instagram, the remarkable app for sharing photos and video with clever and creative filters, just turned 3 years old. One surprising fact is that even though Instagram has built up a user base of more than 150 million people who have shared more than 16 billion photos(!), it has yet to make a single dime. All that is about to change as Instragram begins allow ads in photostreams before the end of the year. To compete with Twitter’s Vine, Instagram has also introduced the capability to record very short videos no more than 15 seconds long. The length and size of these videos makes them ideal for sharing. Here is a brief introduction to who is on Instagram now and how professionals in multi-family can take advantage of this valuable tool to generate new revenue. Instagram is ideal for marketing apartment complexes for a number of reasons. It can deliver stunning photos of properties to a targeted segment with searchable keywords that capture their attention. According to the Pew Research Center, Instagram is popular with young urban professional women, age 18-29, and draws a significant base of African American and Latinos. Those characteristics matches extremely well with the demographics of renters as identified by the National Multi Housing Council (NMHC). The NMHC reported that 57% of renters are under 30. In major urban centers in the US, apartments make up between 30 to 50% of the housing market. Single females are the most common household type for renters, representing 28% of renters of apartments...

Posted by on in Apartment Marketing
That which isn't measured isn't managed. Such is the case with Craigslist ads. Craigslist's recent decision to disallow html means that many of your posting tool's tracking capabilities won't work, so you're left to do it yourself. That's not a bad thing. Manual audits ensure that posts are done, and done properly. Here's how it's done: From the Craigslist city page, type the property name and search 'All Housing.' If your posts don't include your property name, search for the phone number in the ad. Can you find the ads? Are your properties posting frequently enough? Are they posting correctly? That means completing all fields, including the correct location; appropriate photos; full, map-ready address, etc. For more tips on posting, review our previous posts here and here. If you have a lot of properties, keep track with an Excel spreadsheet. Put the properties down column A and the days you track in a row. When you do the audit, record how many posts you find per day. Excel can even automatically calculate your day and post totals. (If you want a pre-formatted spreadsheet, just email This email address is being protected from spambots. You need JavaScript enabled to view it..) Keep your Craigslist posts consistent — they're good for 1-2 leases per month when done right. But the only way to be sure is to audit manually, of course. It's boring, but like many of the basics, it works....

Posted by on in Social Media and Technology
The Telephone Consumer Protection Act (TCPA) regulations can make texting with customers pretty spooky for any business. But that doesn’t mean it’s something you should avoid...not if it’s done in a TCPA-compliant way. With 97% of SMS text messages opened and read within 3 minutes (vs. 22% of emails), it’s a communication your community should embrace. Just do so carefully, ensuring you're in compliance even with the most recent regulations: Include the ability to immediately opt out of messages. (Effective Jan. 14, 2013)  Get unambiguous written consent—even from people you have established business relationships with—before sending telemarketing calls or text messages via automatic telephone dialing systems. (Effective Oct. 16, 2013) Do You Market or Simply Communicate?The TCPA is aimed at restricting telemarketers, but in the broadest sense, almost any business-to-consumer texts could fall under these regulations.* I don’t know about you, but I like to err on the side of caution! There are a number of resources to help you learn what (if any) changes you need to make, and consider talking with an attorney to make sure your specific needs are addressed no matter what kind of texting your community does:  SMS ShortCode programs - Used to send mass marketing messages (like specials or coupons) to a long list of numbers, these text programs are the most heavily regulated. They can be effective when used correctly, but hit pause until checking with your vendor and attorney for any additional steps you need to take. One-to-one texting between property management personnel...

Posted by on in Social Media and Technology
Google is at it again! Last month they released their brand-new ‘Hummingbird’ algorithm which is set to (again) further improve the accuracy and relevance of search results. Updates to Google’s algorithm are nothing new (remember all the buzz surrounding the Panda and Penguin updates?) but this one is a little different. If panda and penguin can be compared to replacing a ceiling fan or window in a rental unit, Hummingbird is more akin to a full blown remodel. Sure, the supporting walls remain but the paint, carpet, plumbing and electrical systems have been completely removed and replaced with more technologically advanced and effective alternatives. So too is the same with the Hummingbird algorithm. The look of Google search will largely remain the same but many of the nuts and bolts have been replaced allowing for what Google says will be “better [search] results.”   So what’s different about Hummingbird? Google, in typical fashion, hasn’t gone into a lot of detail about the specifics of the new algorithm but they did reveal two main points of interest:   Conversational Search Spoken language queries are becoming increasingly common with the prevalence of technology like Apple’s Siri.   In response to the ever increasing prevalence of smart phones with voice recognition like Apple’s Siri, Google has been focusing on expanding their conversational search technology. This refers to queries like, ‘where is the nearest ATM to my house?’ Here Google looks at each word contained in the query as well as the way they...

Posted by on in Apartment Marketing
Craigslist Posts by Title Length chart with longest circledWhat do you think?  Should you create a long title for your craigslist post - cramming in as much information as you can? Or, should you write a short and concise title? RentLinx recently completed a study of 25 million views of 100,000 craigslist "Apts/Housing" posts.  We found that most property managers are posting with long titles:     However, most renters are clicking on the shorter titles!   Faced with a wall of text -- would you rather read a short title, or a long one?  Notice that the shortest title actually pops out on this List View:   When writing your craigslist titles: Less is More!  ...

Posted by on in Apartment Marketing
You've submitted your apartment ad to Craigslist, and the Craigslist dashboard says it's published. But even though it's listed as active, it might not be there. Go on, take a look. Can't find it? You've been 'ghosted,' and you need to figure out why. Ghosting is Craigslist's way of controlling spam. It's an automated process, and sometimes legitimate posts get caught in the ghosting filter. If you're getting consistently ghosted, though, consider re-thinking your posting strategy. Slow Down. Try to post only once or twice per day. Consider reposting ads less frequently. Get Creative. Create a set of completely different ads and substantially vary the images, text and title. Use One Good Account. Craigslist tracks your IP address, and multiple accounts make you look like a spammer. If you’ve over-posted in the past, you may need a new account to clean things up. Sticking to these rules won't make you ghost-proof, but it should help most of your ads go live....

Posted by on in Social Media and Technology
There’s been plenty of talk about the Gen Y/millennial generation and their buying power...and you should be paying attention because they’re not kids anymore. Many studies place this generation in the 18-33 age range, which means they’re probably the bullseye for your target market, from college students to young parents and tech-savvy businesspeople. In fact, most of you reading this post probably either are a millennial (like me) or work with one.  But turning millennials—and the even more mobile Gen Z behind them—into loyal, satisfied residents may take more than a great location and wonderful community.  So What Does It Take?It’s probably what you’re thinking: mobile conveniences and fast responses. Technology defines millennials. They’ve almost grown up mobile, and it’s seeped into what appeals to them, influences them and how they communicate. A Forrester study calls it the “mobile mind shift”: “The expectation that any desired information or service is available on any appropriate device, in context, at a person’s moment of need.”  What happens if it’s hard to communicate with your staff or there are delays in responding? These consumers get frustrated and could move on to the next community. Mobile Steps to ConsiderHere are some ideas to better serve those millennial residents and prospects: They like digital communication - Texting is a great example. In a 2010 PEW study, millennials reported sending/receiving about 20 texts in 24 hours, which has only increased. So use it to communicate too. Answering prospects and residents via text can even make your staff...

Posted by on in Apartment Marketing
After a powerful weekend at the Georgia Apartment Association annual conference, I was compelled to share this repost from a Hubspot article that resonated with me. While reading this article, I found myself nodding my head and checking off a mental list of items that are so relevant to those who thirst for greater knowledge of marketing truths. These valuable lessons are apropos for marketers who have experienced an educational trial by fire. Business school will make you teachable, coachable and trainable, but real world experience will make you reliable and well versed in what your organization needs in their marketing arsenal. If you find yourself connecting with some of these "new school" versus "old school" tactics, I want to hear from you! What are some marketing lessons that you learned outside of traditional education? What Your Traditional Marketing Education Didn't Teach You About Marketing Today Happy Reading! Your Marketing Maven, ~M  ...

Posted by on in Apartment Marketing
Image Alt Tags have been the go-to method of optimization for images for quite some time now. After adding alt tags, many property management teams will simply call it good. That's not a critical error by any means, but it's like leaving proverbial money on the table. Google and other search engines are unable to interpret images on their own so they rely on signals from us. Image alt tags are one way webmasters let search engines know the kind of material that is contained in a picture, but why stop there if you don't have to? There are a few other things you can do to help the search engines understand the media on your apartment community website.   File Names How many pictures do you have in your computer with names like IMG_0666 or something? How helpful is that title in determining what the picture is about? If you, a member of the most intellectually advanced species on the planet, can't immediately determine what is in the picture that you most likely took yourself, then why would you expect a machine to be able to? As search engines crawl the code of your page, they read and analyze the file names your photos have. So tell Google what your webpage contains by incorporating strategic keywords into image file names.   Don't forget about G+ Now that you've changed the file names of all the photography on your apartment community website, go and do the same thing for pictures on your Google+ page. This serves the...