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Property Management Companies

Feb 06
2012

Rent Roll Buying and Selling – More Than Meets the Eye

Posted by Buildium LLC in Resident Satisfaction , Resident Retention , Rent , Property Management Companies , Property Management , Move , Lease Agreement , Customer Service , Communication , Business Center , Brand Monitoring , Apartment Industry , Apartment Development , Apartment

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By Jo-Anne Oliveri, ireviloution intelligence, Brisbane, Australia

Recently, I have been involved in the sale and purchase of a rent roll. I had the rare opportunity of consulting for both the buyer and purchaser. Let me say, this was the smoothest and least stressful rent roll transfer I have ever witnessed!

Now some might say there is a conflict of interest by consulting to both the seller and the purchaser, and yes, I would agree! I definitely had my reservations about consulting and advising to both of them, but I discussed my dilemma with both parties. They both agreed they would retain me as the consultant and adviser through the negotiation, transfer, settlement, transition and retention period. In fact, I even conducted the inspection and overview on the selling rent-roll, and prepared the due diligence report.

Jan 31
2012

Do Mystery Shops Need to Just Go Away? (part 1 in a 2 part series)

Posted by Lisa Trosien in Property Management Companies , Property Management , Occupancy , Customer Service , Community Policies , Closing Ratio , Apartment Training , Apartment Leasing , Apartment Community , Apartment

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I've had clients asking me  this very question for years. Are shops really valuable to a company? Is there a better way? Let me give you some reasons why  mystery shops just might not be the answer you're looking for at your company. For the sake of this discussion, we're limiting this to phone and in-person shops.

1. Shoppers have bad days. Just like Leasing Professionals, shoppers have 'off' days, too. And this is reflected in the shopping report  that describes the Leasing Professionals' behavior. I once worked for a company who so strongly believed in this that they made sure their employees were shopped TWICE on the same day. That way, if one shop was horrible and one was good, they could throw the bad shop out (chalking it up to a bad day for the shopper). 

2. Shoppers have to remember how you behaved on the tour. Having been shopped numerous times in my career, I can tell you that sometimes shoppers get their facts confused. I have had shopping reports that accused me of failing to show all of the amenities on the property to the shopper - and they listed the ones I left out. The  problem? The property didn't HAVE the amenities I supposedly overlooked. 

Jan 25
2012

Form 1099s & Year End Statements

Posted by Buildium LLC in Technology , Property Management Software , Property Management Companies , Property Management , Forms , Communication , Checklists , Business Center , Blogs , Apartment Residential , Apartment Maintenance , Accounting

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By Salvatore Friscia, San Diego Premier Property Management, San Diego, CA

For property management companies, the month of January signals a time to prepare and issue year end statements to their clients for tax preparation purposes. Consequently, each January the IRS requires that any taxpayers who have made payments in excess of $600 to workers that are not considered employees must prepare Form 1099 – Miscellaneous Income. Property management companies are also federally required to file Form 1099 for their clients regarding rental income received throughout the year. In addition, copies of this completed form must be provided to the IRS. The IRS compares the payments shown on the information returns with each recipient’s income tax return to determine whether the payments were reported as income and done so properly.

 

Jan 23
2012

A Resident's Expectations

Posted by Buildium LLC in Residents , Resident Satisfaction , Resident Retention , Rent , Property Management Companies , Property Management , Lease Agreement , ApartmentRatings.Com , Apartment Maintenance , Apartment Industry , Apartment Community , Apartment , Accounting

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By Steven Van Zile, Total Management, New York, NY

Within the past 24 hours, here are the maintenance issues I’ve experienced at the property where I reside: the maintenance person, loyal to this building for 33 years, responds to a clogged toilet by advising us to pour bleach down the toilet. Concurrently, the intercom buzzer is stuck and won’t shut off. And, of course, the elevator renovation that started out as a one week project actually turned into a three week project, providing 6th floor tenants the opportunity to save money by cancelling their gym memberships.

It’s always seemed simple to me; as residents, we pay rent, maintenance fees, or mortgage payments and the property management staff provide services for the resident. Building and trust owners hire those property managers based on their abilities to keep churn rates low, vacancy at zero, and tenants happy all at or below a budget designed to re-invest in the property. So what happens when we tenants aren’t happy? Well, in today’s age of instant knowledge and access, a lot of renters turn to rating sites like Yelp or apartmentratings.com to spitefully pen scathing reviews in an attempt warn others. These sites might be seen as a threat, but if you’re really good at your job, more transparency can only help you, and reviews will actually help your business grow.

Jan 04
2012

Do Short-Term Rentals Make Sense for Property Managers?

Posted by Buildium LLC in Student Housing , Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Occupancy , Niche , Multifamily Investing , Multifamily Insiders , Multifamily , Lease Termination , Lease Renewal , Lease Agreement , ForRentByOwner.com , Craigslist , Business Center , Budget Issues , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Industry , Apartment Community , Apartment , Ancillary Income

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A guest post by Ashley Halligan, Analyst, Property Management Software Guide

Short-term rentals, of all natures, have become a hot commodity – and a controversial one at that. Short-term rentals can include vacation rentals and temporary housing, often sought by vacationers, business travelers, orShort-term rentals people who have recently relocated while seeking long-term living arrangements. Either way, it’s become an ongoing topic of debate and an attractive investment opportunity for property owners and managers. In comparison to traditional rentals, short-term rentals can charge significantly higher rates given their nightly and weekly availabilities. Some property owners have earned as much as 25% of their mortgage in a single night. And during special events or peak rental periods in a given area, potential rental rates can be very attractive to property owners. Because of the income short-term rentals can procure, the opportunity for profit potential may be exponential – but there are several considerations that should be kept in mind.

First and foremost, it’s essential to keep the added costs of maintaining a short-term rental in mind. These rentals can be subject to Hotel Occupancy Taxes in certain cities, while other cities require specific licensures and inspections not required of traditional, long-term rentals. Penalties for not abiding by short-term rental laws in your city may result in hefty fines. There can also be increased insurance costs. Additionally, the cost of regular upkeep and maintenance, including utilities, should be calculated. In order to continually attract tenants, your property must be kept in prime condition, both functionally and cosmetically. From a marketing perspective, this could include offering unique amenities like sporting equipment or movie libraries, all of which are additional expenses. On the flip side, the regular maintenance of these properties has been credited with helping to increase neighboring property values.

Dec 06
2011

The True Value of a Property Management Company

Posted by Buildium LLC in Residents , Rent , Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily , Customer Service , Communication , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment

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A guest post by Andrew Payne, Louisville Property Management, Louisville, KY

Before doing business with a property management service, a property owner must feel that the company’s 8-10% management fee is valid and deserved. When you take a call from a prospective client, you must sell yourself based on what you truly offer. This article covers some key areas to explain when discussing your company’s role in the business.

Dec 05
2011

The Comeback of the Transferee Tenant

Posted by Buildium LLC in Residents , Rent , Property Management Software , Property Management Companies , Property Management , Multifamily , Move , Communication , Apartment Leasing , Apartment Demographics , Apartment

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By Ben Holubecki, STML Realty Group, Glen Ellyn, IL

One area that really took a hit during the economic downturn over the past few years was the ability to lease property to employees being hired and transferred.Young couple looking over moving documents with property manager Nobody was hiring, and it seemed that very few companies were taking on the expense of transferring their employees to other markets. Although the job market continues to stagnate, overall it does appear that in many markets companies are beginning to add staff, and once again we are seeing an influx of transferring employees and executives.

Nov 29
2011

It's Hard to Say No to New Property Management Accounts

Posted by Buildium LLC in Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily , Customer Service , Apartment Leasing , Apartment Industry , Apartment

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By Salvatore Friscia, San Diego Premier Property Management, San Diego, CA

Property management is all the buzz these days, as it is becoming the saving grace of the real estate industry. Across the country, real estate agents and realtors who are unable to maintain consistent listings and sales have turned to property management as a steady income stream until the market “picks up” again. This increase in competition for property management accounts by quasi real estate agents/managers has lead many who want to build their property management portfolio to take on any and all assets.Dilapidated apartment building

Nov 28
2011

Focus on Profitability over Volume Lends to Successful Property Management

Posted by Buildium LLC in Property Management Software , Property Management Companies , Property Management , Multifamily Investing , Multifamily , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Industry , Apartment

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By Ben Holubecki, STML Realty Group, Glen Ellyn, IL

One of the most important and difficult things to do as a professional property manager is to honestly assess your strengths and weaknesses and build your business around the part of the business that you do best. For those outside of the industry, a property manager is a property manager, and few people can or care to make any distinction between an HOA, multi-family, or single family manager.Calculator There are also few who make any distinction between competent professionals and slum lords.

It is not surprising that the general public can’t grasp these differences. What is surprising is that many of us as property managers and landlords can’t even make this distinction within our own companies and portfolios. I’m not pointing fingers here, as my company was as guilty as any other only a couple of years ago. Our management portfolio consisted of hundreds of single family units, multi-family buildings ranging from the worst of areas to the best, multiple commercial properties, as well as some associations. We had spent years building up our volume of managed properties without any regard for the type, quality, or location of the properties that we were taking on. We were happy that our unit count was growing steadily, but no matter how many units we added, it seemed that we were not making any additional profits month over month. It was frustrating, to say the least, so we made an effort to find out what the issue was.

Nov 15
2011

Setting Your Rental Property Rate

Posted by Buildium LLC in Rent , Property Management Software , Property Management Companies , Property Management , Multifamily , Apartment Leasing , Apartment

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A guest post by Andrew Payne, Louisville Property Management, Louisville, KY

Whether you’re listing a property for the first time or the tenth, it’s important to confirm that your pricing is market competitive. Setting a proper rental rate ensures that you’ll attract plenty of customers to the listing, while also being able to maintain a high standard of tenant screening.Setting Your Rental Property Rate In my property management company, we seek to set the rental rate in such a way that maximizes both interest and profitability. Here are some of the methods that we employ.

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