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Rent Concessions

Jan 04
2012

Do Short-Term Rentals Make Sense for Property Managers?

Posted by Buildium LLC in Student Housing , Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Occupancy , Niche , Multifamily Investing , Multifamily Insiders , Multifamily , Lease Termination , Lease Renewal , Lease Agreement , ForRentByOwner.com , Craigslist , Business Center , Budget Issues , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Industry , Apartment Community , Apartment , Ancillary Income

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A guest post by Ashley Halligan, Analyst, Property Management Software Guide

Short-term rentals, of all natures, have become a hot commodity – and a controversial one at that. Short-term rentals can include vacation rentals and temporary housing, often sought by vacationers, business travelers, orShort-term rentals people who have recently relocated while seeking long-term living arrangements. Either way, it’s become an ongoing topic of debate and an attractive investment opportunity for property owners and managers. In comparison to traditional rentals, short-term rentals can charge significantly higher rates given their nightly and weekly availabilities. Some property owners have earned as much as 25% of their mortgage in a single night. And during special events or peak rental periods in a given area, potential rental rates can be very attractive to property owners. Because of the income short-term rentals can procure, the opportunity for profit potential may be exponential – but there are several considerations that should be kept in mind.

First and foremost, it’s essential to keep the added costs of maintaining a short-term rental in mind. These rentals can be subject to Hotel Occupancy Taxes in certain cities, while other cities require specific licensures and inspections not required of traditional, long-term rentals. Penalties for not abiding by short-term rental laws in your city may result in hefty fines. There can also be increased insurance costs. Additionally, the cost of regular upkeep and maintenance, including utilities, should be calculated. In order to continually attract tenants, your property must be kept in prime condition, both functionally and cosmetically. From a marketing perspective, this could include offering unique amenities like sporting equipment or movie libraries, all of which are additional expenses. On the flip side, the regular maintenance of these properties has been credited with helping to increase neighboring property values.

Sep 15
2011

How Are We Screwing Up The Resident Turnover Battle?

Posted by Brent Williams in Resident Satisfaction , Resident Retention , Rent Concessions , Apartment Marketing

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I truly believe our industry is progressing rapidly, so I’m very optimistic about prospects in multifamily, but we still average around 60% resident turnover every year.  I think that this figure is so commonplace that people tend to forget how ridiculous it truly is that 60% of our customers take the time to move their entire life in order to leave our service.  I am particularly concerned that with the potential rising rents coming in our industry, we will lose focus on our inherent problems and just relish the changing market conditions.

So I’ve started a list of elements that I believe add to the fundamental problems we face with resident retention.  Please add your own in the comments!

1)      Our contracts are designed to end – With most other subscription-type services, contracts renew forever automatically or at least last for several years, such as car leases.  In a subscription-type revenue model, you hope that the customer does not enter the “buying cycle”, because once that happens, they are actively shopping for alternatives.  With many services, an average customer will stick with a service until something forces them into that buying cycle, such as the product doesn’t work, the product is outdated, the price increases significantly, or the customer’s personal budget changes.  In most cases, competing marketing will not impact their decision to change, similar to how you don’t even notice car commercials until you are looking to buy one.

Aug 18
2011

8 Tips for New Landlords

Posted by Buildium LLC in Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Lease Renewal , Lease Agreement , ForRentByOwner.com , Customer Service , Community Policies , Communication , Business Center , Apartment Residential , Apartment Marketing , Apartment Industry , Apartment Community , Apartment

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A guest post by Brian Davis, Ezlandlordforms.com, Moorestown, NJ

Building a strong relationship with a new tenant and protecting your real estate investment is of paramount importance when crafting aTransfer Policies lease agreement.  There are a multitude of considerations at this juncture that are essential to understand.  Brian Davis, Vice President of EzlandlordForms.com, is a seasoned landlord and top expert on landlord-tenant relationships.  Here he offers his top tips for new landlords as a helpful tool for navigating lease creation and the ongoing considerations of managing a rental property.

1. Understand the Fair Housing Act and how it applies to your rental.  When advertising for a new tenant, it is critical that landlords and property managers understand and comply with the Fair Housing Act. The Fair Housing Act prohibits landlords from using any of the following criteria when evaluating potential tenants: race, color, national heritage, religion, gender, disability, and familial status. While that may sound simple on the surface, consider that stating in a rental listing “perfect for a single professional” is a violation of the Act (bias against familial status). Advertising only in your church’s newsletter discriminates by religion. What landlords can and should use to evaluate potential tenants is financial data, credit histories, and other background data.

Aug 15
2011

Establishing Transfer Policies for Multi-unit Properties

Posted by Buildium LLC in Student Housing , Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily Investing , Multifamily Insiders , Multifamily Executive , Multifamily , Move , Model Apartment , Lease Termination , Lease Renewal , Lease Agreement , ForRentByOwner.com , Forms , Fair Housing , Customer Service , Community Policies , Communication , Business Center , Blogs , Apartment Training , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Jobs , Apartment Industry , Apartment Community

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By Ben Holubecki, STML Realty Group, Glen Ellyn, IL

Transfer policies are often a detail overlooked by landlords and property owners who own/manage multi-unit properties. A tenant requesting a move from one unit to another presents challenges and can add unnecessary and unexpected costs for property owners. Ignoring these requests or not addressing them properly can open landlords up to potential resentment from tenants and even legal liabilities if not properly documented.
There are a lot of reasons why a tenant might request a transfer to another unit within the same property and there are positive and negative impacts resulting from this type of request. The most common reasons for these requests in my experience are:

- Problems or issues with current neighbors
- Maintenance issues within their current unit which they feel were not or will not be addressed
- Lack of upgrades due to extended tenancy (newly remodeled units are obviously more desirable)
- Preference regarding location within the property (different floor, closer to parking, amenities)
- Moving from 1 unit type to another such as moving from a 1 bedroom apartment to a 2 bedroom




Jul 26
2011

Prostituting the Product - A 6 Month Review

Posted by Tara Smiley in Tracking Traffic , Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Occupancy , Community Policies , Apartment Marketing , Apartment Demographics , Aparments for Sale

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About six months ago, I wrote about the changes I was seeing in marketing,  concessions, and targeted prospects in my specific comp market... It was suggested to me that I complete a follow up to Prostituting the Product.

 

So away we go... In the merry adventures of market comp re-shopping, I was astounded to see that very little has changed locally.  Unfortunately, my market suffers due to influx of new multifamily builds and increasing home purchases, which has reduced traffic across the board and continued to train prospects to expect the very best in concessions.

Jul 19
2011

Not Everyone's a Property Manager!

Posted by Buildium LLC in Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily , Lease Termination , Lease Renewal , Lease Agreement , ForRentByOwner.com , Customer Service , Communication , Business Center , Apartment Residential , Apartment Marketing , Apartment Leasing , Apartment Jobs , Apartment Industry , Apartment Community , Apartment

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By Salvatore Friscia, San Diego Premier Property Management, San Diego, CA

I made a quick trade, put an offer in on a property in Arizona and then closed my laptop and headed with the kids for lunch in La Jolla. It was after lunch that I had an all too familiar experience. We were playing tourist for the day and on the walk back to our vehicle we stopped into a small boutique store near the cove to allow each kid to choose an item of there choice as a fun reward for good behavior throughout the day. I noticed the owner of the boutique slumping over his cash register near the back of the store and I greeted him and asked how his day was going. He responded quietly, “Better then yesterday” and we struck up a conversation. The conversation quickly went toward business and the owner proceeded to tell me that he just bought the store last year and sales were considerably down. To make matters worse the landlord was increasing his rent. I empathized with him and offered some of my ideas for a short term solution but it was obvious they were falling on deaf ears as the owner quickly interrupted me and said something that made me stop and think. He told me that he was not really worried about the slower sales at his store because he was going to start managing some real estate for a couple of friends that own rentals in the area until things get better.

I was a little shocked to hear that being the owner of a local property management company and was honestly taken back. I thought to myself, here was a small business owner of a local boutique confident that he was going to solve his financial problems by managing property. I’m not saying that he couldn’t or he shouldn’t but oddly I remember hearing a similar battle cry back in 2005 when real estate was hot and everyone was becoming a real estate agent to make some extra money on the side. Has property management become the new cool thing in real estate? A million things ran through my mind as I know what it takes to provide quality property management services and I couldn’t help but wonder about the “friends” of this individual who would be relying on him to manage their asset. The tenant laws, the banking laws, local, state and federal laws, and that’s not even going into handling the asset itself.

Jul 06
2011

Tenants Have Legal Responsibilities Too

Posted by Buildium LLC in Student Housing , Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily Insiders , Multifamily Executive , Multifamily , Lease Termination , Lease Renewal , Lease Agreement , ForRentByOwner.com , Customer Service , Craigslist , Community Policies , Business Center , Blogs , Apartment Residential , Apartment Leasing , Apartment Industry , Apartment Community , Apartment

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By Colin McCarthy, J.D., Robinson & Wood, San Jose, CA

Recent posts have suggested onerous burdens and detailed obligations owed by landlords.  “What about the tenants?” you ask.  They have some responsibilities, too.  If a tenant in California does not adhere to these minimum requirements, a landlord may not be held responsible for failure to provide a tenant with a habitable residence – i.e. the bare necessities.  Let’s outline them here, ok?

To successfully prosecute a claim against you for not providing those bare necessities, a tenant probably should be able to show that:

Jul 05
2011

Move In - Move Out Checklist (Part 1)

Posted by Buildium LLC in Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Multifamily Insiders , Multifamily , Lease Termination , Lease Renewal , Lease Agreement , ForRentByOwner.com , Customer Service , Community Policies , Communication , Checklists , Business Center , Budget Issues , Apartment Residential , Apartment Maintenance , Apartment Leasing , Apartment Industry , Apartment Community , Apartment , Accounting

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By Salvatore Friscia, San Diego Premier Property Management, San Diego, CA

A vital part of reducing cost when managing a rental property is limiting the expenses associated with tenant turnover. Tenant turnover usually requires the rental property to be professionally cleaned, painted or touched up, and carpets cleaned or replaced. In order for you to know what expenses to absorb and what expenses to charge back to the tenant, you should always know the current condition of the property as well as the condition in which the property was given to the tenant.

To accomplish this, each tenant should be provided with a written “Move-In/Move-Out” checklist. The “Move-In/Move-Out” checklist allows both parties to identify in writing the initial “Move-In” condition and the final “Move-out” condition of the property. These checklists will eliminate any misunderstandings regarding which party will pay for non-normal wear and tear repairs throughout the tenancy and upon move out. Prior to giving the keys to the tenant the owner should completely inspect the property and document the existing condition on the “Move-In” side of the checklist. It is necessary to document the condition of the appliances, windows, screens, blinds, doors, walls, lighting, flooring, a/c, heating, toilets, faucets, ceiling fans, and any other necessary interior and exterior areas. During the initial walk-through with the tenants, it is important to review the findings with the tenant and have the tenant sign and date the document.

Jun 20
2011

The Security Deposit - How Much is Enough?

Posted by Buildium LLC in Rent Concessions , Property Management Software , Property Management Companies , Property Management , Occupancy , Multifamily , Model Apartment , Lease Termination , Lease Renewal , Lease Agreement , ForRentByOwner.com , Craigslist , Business Center , Budget Issues , Apartment Search , Apartment Residential , Apartment Leasing , Apartment Industry , Apartment Community , Apartment , Accounting

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By Salvatore J. Friscia, San Diego Premier Property Management, San Diego, CA

Every property owner should require tenants to issue a refundable security deposit which is held on file to insure against non-performance of the lease agreement. Non-performance may be, but is not limited to, anythingSecurity Deposit from damages occurring during occupancy to expenses accrued due to the tenants conduct or failure to pay rent.

The confusion begins with the property owner not knowing how much to require the tenant to issue for the security deposit. It is important to understand that security deposits for residential properties are controlled by statute and call for nondiscriminatory  and equal treatment. It is a prohibited discriminatory practice to charge a family a different amount then an applicant without children. It is also prohibited by law to require an excessive amount for the security deposit. In addition to collection of one month’s advanced rent, the maximum security deposit allowed (at least in the state of California) for an unfurnished unit is two months rent and three months rent for furnished properties. [California Civil Code 1950.5(c)] Check your local area laws for similar guidelines in your area.

Jun 17
2011

Strategies for Collecting Missed Rent Payments

Posted by Buildium LLC in Residents , Resident Satisfaction , Resident Retention , Rent Concessions , Property Management Software , Property Management Companies , Property Management , Occupancy , Lease Termination , Lease Agreement , ForRentByOwner.com , Customer Service , Community Policies , Communication , Business Center , Budget Issues , Apartment Residential , Apartment Leasing , Apartment Community , Apartment , Accounting

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By Peter Lamandre, Better by Design Realty, Scranton, PA

What to do when a tenant doesn’t pay or skips? I don’t mean hop-scotch I mean what do you do when the tenant leaves the rental prior to the termination of their lease? The process can vary and depends upon the terms ofRent Collection the lease (if there is one). This post will provide some pointers on how to handle this less than ideal situation.

I’ve always tried to be human with my tenants and recognize that sometimes good people fall on hard times. The most important thing to remember is not to make this too personal – it is business and whereas you can empathize with the situation you can’t allow that empathy to blind you to the fact that the non-payment hurts your business. Have a specific policy set for dealing with the delinquent accounts. Here is an example action plan for collection, which based on location and local laws may need to be modified (but I think you will get the idea).

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