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Home Insider Blogs Brent Williams's Blog Taking On Single Family Homes One Step At A Time
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May 27
2010

Taking On Single Family Homes One Step At A Time

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Posted by: Brent Williams

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Apartment community living has long been viewed as the ugly stepchild when it comes to a choice for a home.  And it really shouldn’t come as a surprise as we have been on the losing end of one of the most effective, widespread “marketing” campaigns ever:  The American Dream.  Home ownership has always symbolized financial success and freedom, even being the requirement to vote in many societies!  Home ownership is also directly subsidized by our government through tax write-offs for mortgage interest – how are we to compete?

To a large extent, the multifamily industry has basically accepted its second tier status, even congratulating our residents when they choose to buy a home!  We can’t change (without some magic lobbying) the role the government plays in this, but my competitive spirit is driven crazy by this attitude that we can’t at least try to fight back!  But even in our own industry, I sense that people have no idea how we could possibly change the perception of apartment home living.  But there are actually countless examples of industries that you would never categorize as cool or chic that modify the public perception of them.  Answer this:  What is the other white meat?  I bet you know!  And the “Got Milk?” campaign has been one of the most successful ever.  Even recently, Toyota somehow made the minivan cool with their Swagger Wagon video:

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Apparently, pork, milk, and minivans aren’t so horrible, after all!

Before recently, my argument that we should be competing on an industry level against single family homes had fallen on deaf ears, as if home ownership was a law of nature, an inevitability not to be bothered with.  But now I can see why my argument was so ineffective!  I was looking to the finish line rather than the incremental wins.  For example, take the domestic versus foreign car debate 10 years ago.  Domestics were floundering with their image, from reliability to fuel efficiency.  But they couldn’t just bring out one uber-car to suddenly change the public perception – they would need to chip away at it over time.

So what would it mean for us to chip away at the public perception of renting an apartment versus owning?  Imagine if we didn’t combat the end result, home ownership itself, but rather effectively delayed it for an average of one year across the board.  Would that make a meaningful impact on our industry?  According to the National Association of Realtors, there were an average of 2.4 million home purchases by first time buyers per year during the past decade.  Additionally, 75% of first time home buyers lived in an apartment prior to buying their home.  This means that by delaying the purchase of a home for just one year, we would add 1.8 million additional renters to the renter pool!  To put this into perspective, this represents a 10% in occupancy for every apartment community in the country. 

So while the apartment industry is a long way off to defining its competitive advantage and successfully demonstrating it versus single family housing, I believe we can make a meaningful change to our renter demographics by at least starting that competition! 

What do you think?


Comments (11)Add Comment
1937
written by Angela Sweet, May 27, 2010
Great stuff! I have long thought that the multifamily industry hasn't done a good job of marketing the benefits of renting. There is a national message that is missing.
4149
written by Laura Myers, May 27, 2010
I like the way you think! When the bottom fell out of the housing market, people flocked to the apartment community market. However, some properties took advantage by increasing their rents which, in my opinion, further tarnished the apt community reputation.

Change must be made from the top of the food chain all the way down. If we continue to provide mediocre customer service to our tenants the reputation will not improve. Attitudes must be improved from the corporate property management level all the way down to the groundskeeping staff.

It all starts with managers at ALL levels leading by example. This is an art that I hope is not gone forever from this business!
0
written by Doug Rudnik, May 27, 2010
Good writing, Brent. On one hand, with interest rates and home prices remaining low, investment in home ownership is very high. On the other hand, the number of foreclosures suggests that there are a lot of people who are not ready / qualified / capable of ownership. To me, it off-sets, which means nothing has really changed with the current market -- it's still a matter of selling your view to the public. The best sellers will win -- on BOTH hands. The market will continue to be either an excuse, or an opportunity, depending on your own personal work ethic.
0
written by Handel Tejeda, May 27, 2010
Good article Brent but I must have missed the memo regarding the negative stigma of renting. I've rented in the past and now own a home but solely because of the kids. The cost of owning versus renting is not even comparable. Mortgage, taxes, HOA fees, water bill, insurance, yard work, the list is endless. And the wife will ALWAYS find something for me to do around the house (just finished painting the kids' bathroom. I hate painting but I know it's gotta get done.) I know plenty of people who rent and would never buy a house because of the freedom renting allows not to mention the savings. I love suburbia but once my kids are out of school I would love to live in a high rise downtown and if the dishwasher makes a funny noise I call management to fix it. And regarding that Sienna ad, I don't care how they spin it, minivans are NOT cool. Keep up the good writing!
62
written by Brent Williams, May 27, 2010
Wow, thanks for all the comments, everybody! @Angela & @Laura - I think that NAA needs begin considering what role it plays in this type of public perception issue. Along with NMHC, they already work on the lobbying side, but now we need public "lobbying"!

@Doug - I think there are plenty of people who cannot (or should not) buy, but I think that's always been the scope of the apartment industry - taking those who are not ready to buy a home, while placing much less importance on apartment living as a lifestyle choice.

@Handel - Well, I'm glad to hear that! And I wish more people didn't feel that negative stigma... And you are right about all the extraneous costs. It's just too easy for people to ignore those other costs!
2846
written by Sarah Greenough, May 28, 2010
Nice Brent! Thought you might enjoy this "Devil's Advocate" post on the same topic. http://www.bargaineering.com/a...-home.html
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written by Brent Williams, May 28, 2010
Thanks for the link, Sarah! I'll add it to my growing list of rent vs buy resources...
679
written by Jonathan Saar, June 01, 2010
Within the next couple of years I believe that these steps will move much quicker. I could even envision property management companies moving into the single family home rental market itself. It will be interesting to watch. Thanks for the post Brent.
62
written by Brent Williams, June 01, 2010
Thanks for the comment, Jonathan, and I hope you are right about things moving more quickly the next couple of years.
0
written by PJ, June 02, 2010
Great reading! We're hoping to add to that 1.8 million as we've partnered with one of the major realtors in one of our markets to offer the 12 months rental history that typically is needed to qualify for a home loan. It's in the infancy stage so we don't know how it will impact our occupancy numbers yet but we are hopeful!
62
written by Brent Williams, June 02, 2010
Thanks for the comment, PJ, and I hope your plan works out great!
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