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It is wise and acceptable to use a criminal background check to eliminate any candidates with a criminal record prior to getting to final interviews when hiring.
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Home Insider Blogs Nate Thomas's Blog Tenant Comes in Angry about Waiting on Maintenance to Fix Their Problem
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Dec 15
2011

Tenant Comes in Angry about Waiting on Maintenance to Fix Their Problem

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Posted by: Nate Thomas on Dec 15, 2011 18:13

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How do you resolve a problem when a tenant comes in complaining about waiting so long on getting their broken item fixed? It does not matter what the item is, it just took over a week to get it repaired, and it still is not fixed. The tenant is angry and they make a statement, "I pay my rent on time, so how come you cannot fix what is broken?"

So want more specifics? It is summer, and the  temp has been between 100 & 106 every day for the last two weeks, and the A/C does not work.  So, this is a young wife with two infants and her husband is getting out of jail tomorrow.

I like throwing situations out there and hearing how different people would go about solving the issue. These cases and feedback help a lot of people even though they may not have faced and issue it could come up.


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written by Nathan Borne, December 17, 2011
Always show sympathy first, then get it handled! Legally, A/c problems won't get you into any liability here in NC (heat is another story). I would call my maintenance guy immediately and send him over. Then I would investigate WHY Her husband was in jail because we don't allow felonys and some misdemeanors. After that, I'd tell her he needs to be added to the lease. Only after seeing how large her current apartment is of course---we wouldn't want anyone violating our occupancy guidelines! smilies/tongue.gif
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