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Who Does Your Policies Benefit?

Who Does Your Policies Benefit?

In our industry we have to be sure that as much as possible that our policies benefit our residents whenever possible.

Here is my favorite: Customer has a repair that is needed and the policy in place is – The technician will arrive between 09:00 A.M.– 2:00 P.M. Someone from the apartment needs to be present to allow the technician access. Now I understand that there are some properties that have it where the resident does not have to be present for work to be done, but most want the resident there unless there is an emergency to ensure there are no claims to come up later about something being missing or damaged while they were not there.

So, there is the broad time frame and in today’s society all working adults are out and school age children are in school, so the above policy means that someone has to take off work. That means that they lose money.

In today’s society most people have a cell phone, so would this not make it easier to coordinate times and make them more precise about when the service person would be at the property? What policies do you have in place to make things more customer friendly, or what things are you wrestling with and looking for ideas of another way of doing something?

 

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