In Property Management, the only true "Close" is asking for the deposit.
A few days ago my wife and I had a “discussion” that was particularly illuminating and frustrating all at the same time. I realized that I was approaching a situation in our relationship in a way that I felt was respectful and thoughtful; however she revealed that my actions were not perceived as being respectful and thoughtful at all! In fact, she thought that I was being the opposite of respectful and thoughtful! This was the frustrating part! The illuminating part was seeing once again, just how different we really are. In my attempts to do the right thing, I ended up doing the wrong thing in her eyes. In her attempts to do the right thing, she ended up doing the wrong thing in my eyes. Sound familiar? This same process not only plays out in millions of homes, it plays out everyday where we work too doesn’t it? I read a stat that said that over 60% of workplace clashes were due to “personality conflicts.” Incidentally, “personality conflicts” is a nice way to say, “I think my co-worker is a moron! Jerk! Idiot! Talks too much! Doesn’t talk enough! Is too excited! Is too dull! Smiles too much! Never smiles! Tells dumb jokes. Never has enough fun. Likes Coca-Cola! Likes Pepsi! Voted for Obama. Voted for Romney!” and on and on and on. In other words, one of the the biggest causes of conflict in the workplace is tied into how we relate to one...