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The Unacceptable Shopping Report: How to Conduct Effective Follow-up Training In-Person or Over the Telephone

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You just notified an employee of their recent unacceptable shopping report. What happens next?

Interestingly enough, the steps you take to prepare as the manager/trainer are just as important as the steps the employee will take towards improvement. How well you overcome potential training barriers such as fear, frustration, blame, ego and even time constraints will determine the overall success of your one-on-one training session.

There are several important factors that come into play when your intention is to conduct effective follow-up training:

  • Make training timely and convenient
  • Be prepared
  • Give open and honest feedback
  • Remove the blinders—yours and theirs


Maria Lawson

Join Maria Lawson and the Webinar Wednesday Team on July 23rd at 2pm Eastern Time to conduct effective follow-up training!

Exciting news! This webinar is eligible for Continuing Education Credits!!


A special thanks to MRI  Software and 
Apartment Guide for sponsoring this event. Please take a moment to check them out!

MRI SoftwareApartment Guide

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Leasing Tours To Die For!

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Don Sanders

Markets today are incredibly competitive, and when you finally get the prospective resident to visit the community, you need to break out the big guns and get the deal done.  Gone are the days of a passive tour guide, Leasing Specialists need to be equipped with demonstration tools that impress, demonstration tools that compare, and demonstration tools that motivate the prospective resident to hand over the deposit check!  By attending this webinar, you will:

  • Learn new methods of how to present key rooms like; kitchens, bathrooms, closets, outdoor living space and more.
  • Discover model/make ready marketing pieces that assist prospective residents to recognize key selling points that their competition cannot offer.
  • Explore motivating sales phrases that insure your prospective residents to strongly consider your apartment home as an option.
  • Gain insight on how to ask some key questions on the tour while reading body language to gauge when to ask for the application and deposit. 

 

Join Don Sanders and the Webinar Wednesday Team on July 9th at 2pm Eastern Time to give leasing tours to die for!

Exciting news! This webinar eligible for Continuing Education Credits!!


A special thanks to Apartment Guide and 
MRI Software for sponsoring this event. Please take a moment to check them out!

Apartment guide   MRI

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Webinar Wednesday Speaker Lineup

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Sarah Greenough

Since joining Princeton Properties in 1995, my focus has been on revenue generation from marketing, media development, rent growth, relationship building and nurturing our online presence. Areas of expertise and focus include marketing / public relations, customer service, website design & development, search engine and social media marketing, promotions, corporate furnished apartment marketing as well as implementation of sales and leasing procedures. Guest speaker and session panelist at national and regional industry conferences including the Apartment Internet Marketing (AIM) Conference, New England Relocation Association (NERA), International Builders Show (IBS), National Apartment Association Education Conference (NAA) and the Rental Housing Association (RHA).

 Webinar:

Craig is changing his list! What does that mean to your postings?

 

 

Lisa Trosien

A frequent multifamily speaker for the National Multihousing Council and other associations, Lisa is a dedicated professional contributing to different leasing programs all around the United States. Lisa is a busy woman as a multifamily speaker for various industry associations and a contributor to different magazines, as well as one of the founders of The Apartment All Stars. A celebrated professional and a multifamily speaker in the leasing and apartment industry, she is usually consulted as an industry expert by major publications in the United States, such as the Wall Street Journal, Newsweek, and the Chicago Tribune.

 Webinars:

How to add that 'little extra' to your marketing and leasing to make your residents and prospects take notice

The Path of Lease Resistance


 
 

Patty Morgan-Seager

Patty Morgan-Seager, founder and President of Seager Marketing, is a personable and thought provoking national speaker with over 20 years of marketing, sales, leasing and training expertise in the advertising and multifamily industry. Patty has held a variety of positions that include Sales Professional, Regional Director, Marketing and Training Director and National Sales Trainer. Patty is best known for her genuine enthusiasm, dedicated professionalism, and unique ability to inspire her clients to rethink the way they have always done things to achieve their highest potential.

Webinar:

Strategies To Stand-Out, Out-Perform, and Out-Sell Your Competitors In 2014

 

 
 
 

James Watters

James Watters is responsible for overseeing the day to day operations of ApartmentRatings.com. ApartmentRatings.com, the industry leader in ratings and reviews, resides in the top 5 sites of Internet Brands Inc.’s 300+ website portfolio. Additionally, James is tasked with facilitating the growth and development of SatisFacts Research, the newest member of the Internet Brands family. Watters recently joined Internet Brands from an industry where he started two separate successful direct sales companies from the ground floor. Previously, James spent over 6 years managing business operations for the popular online shopping website, Shopzilla.com. During James’ tenure, Shopzilla.com went from a small start-up to being purchased by the E.W. Scripps Company for over $500 million.

Webinar:

Reputation Overload

 

 

Terri Norvell

Terri Norvell is a national industry coach, trainer and speaker on strengthening leadership and team engagement. Through her innovative and strategic programs clients develop accountability based cultures, stronger leasing success and enhanced NOI. Over 25 years of executive to front-line experience as VP of Training, Marketing & Business Development with a $1.2 billion dollar property management & development company; and GM of a $9 million dollar temporary housing firm. Clients hire Terri to inspire team enthusiasm and the discipline to achieve results.

Webinar:

Stop the Pain of Hiring The Wrong Person

 

 

Donald Davidoff

Donald is a leading expert in multi-family operational processes and consults with leading multi-family owner/operators and technology companies. He was EVP, Pricing and Marketing, at Holiday Retirement. Prior to joining Holiday, he was SVP, Strategic Systems for Archstone, where his teams were directly responsible for a variety of customer and prospect-facing activities. Donald is best known for bringing hard analytics to optimize MFH business processes including sales, marketing and pricing.

Webinar:

The Five Keys To Increasing Sales With Tech-Savvy Prospects

 

 

Anne Sadovsky

Anne Sadovsky has been in the industry since 1968 and is a former V P of Marketing and Education for Lincoln Property Company. She is a contributing writer for many publications and is often quoted in articles pertaining to the apartment industry. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. She has flown almost two million miles sharing her knowledge and wit, and her success story has been featured in many national magazines, including Money, Texas Business and Ladies Home Journal. Clients choose Anne because she is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, fun but no nonsense and that increase NOI. She has saved, and made millions of dollars for her training and consulting clients.

Webinar:

Think You Know Fair Housing? Guess Again!

 

 
 

Albert M. Berriz

Albert M. Berriz is Chief Executive Officer, Board Member and Shareholder of McKinley, a real estate investment company that owns and operates a $4.6 billion dollar real estate portfolio with 1,600 full time staff members consisting of 35,398 apartment units and over 21.0 million square feet of shopping centers and office buildings located in thirty-four states nationwide. Mr. Berriz has extensive experience in the acquisition, financing, management and redevelopment of real estate assets. Mr. Berriz holds an MBA with honors in marketing/finance from the J.L. Kellogg Graduate School of Management, Northwestern University in Evanston, Illinois. He also holds a Bachelor of Architecture Professional degree with high honors from the School of Engineering at the University of Miami.

Webinar:

An Owner’s Guide To Maximizing Net Rents

 

 

Kate Good

Kate Good presents her programs for more than 10,000 industry professionals a year at all the top events in the United States. Now, you can bring Kate into your office for this Webinar event where you can count on hearing her cutting edge ideas, unique strategies and enthusiasm to generate traffic and lease more apartments.

 Webinars:

Flea-Marketing: Your low budget marketing guide.

Your 2015 Marketing Playbook


Stella Adams

Founder and CEO of S J Adams Consulting, which performs research and policy development in the areas of fair housing, and fair lending. Ms. Adams currently serves as Senior Policy Advisor for the Patricia Roberts Harris National Fair Housing Training Academy providing subject matter expertise, technical assistance and policy guidance to the Academy which prepares professional fair housing investigators to identify housing discrimination and predatory lending.

Webinar:

Fair Housing for the Deaf and Hard of Hearing

 

 
 

Kiley Haught

Kiley Haught is the Vice President, Client Relations at Apartment Life, creators of the CARES program, which is a community building and resident retention program for apartment communities. Prior to joining Apartment Life in 2003, she was employed at i2 Technologies serving as the College and Executive Recruiter from 1997-2002. Kiley married her high school sweetheart and received a BS in Nutritional Science from the University of Texas A & M in 1997. They reside in Carrollton, Texas, with their 3 children - Jackson, Ellie and Cooper.

Webinar:

Resort Style Living - SIMPLE Events That Sparkle and Give You Residents For Life

What Your Residents Won't Tell You and Your Manager's Don't Know.


 

Lori Snider

Lori Snider is widely regarded as one of the best sales and service trainers in multifamily real estate. A professional speaker, author and marketing strategist, Lori is a frequent and requested national conference presenter and she is regularly sought for her keen insight regarding marketing trends. Lori’s workshops and keynotes are packed with real life experiences that thousands have related to, and her sense of humor makes sessions fun and interesting. Lori co-founded Creativity For Rent, a marketing and design firm that served the real estate industry, and has executed marketing strategies for a myriad of product types throughout the country.

Webinar:

From Click to Close – Lead Management and Follow Through That Generates Results

 

 

Jackie Ramstedt

Jackie Ramstedt, CAM, CAPS, CAS is a requested, repeat presenter and nationally renowned motivational keynote speaker, consultant, and performance coach who has more than 29 years experience in the multifamily housing industry. Jackie has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming, the Institute of Real Estate Management and numerous state and local Associations including Canada.This is Jackie’s 9th year with the Apartment All Stars team national tours. She is a veteran industry instructor teaching National Apartment Association designation courses and core courses for the Texas Real Estate Commission.

Webinar:

Hear No Evil, See No Evil, Speak No Evil: Reputation Management is More Than Just About Your Property!

 

 
 

Don Sanders

Don Sanders entered the Multi-Family housing industry over two decades ago as an eager Leasing Consultant, quickly rising through the ranks to hold executive positions within some of the industry’s largest and most successful companies. Today he holds the position of Vice President of Marketing & Professional Development for Cornerstone Group of Florida, one of the industry's most recognized affordable housing developers. Additionally, he is the Principal of Trainer Don's World, offering consulting services, keynote speaking engagements and educational seminars to the Apartment Industry nationally. Better known as "Trainer Don", he is most recognized for his high energy, comedic humor and real life industry experience based presentations, fueled by the simplistic teaching philosophy that learning should be fun.

Webinar:

Leasing Tours To Die For!

 

 

Maria Lawson

Maria Lawson, 20+ year apartment industry veteran, worked her way from Leasing Consultant to VP of Marketing and Training at Lincoln Property Company and is currently VP of Training and Development for Ellis Partners in Management Solutions (EPMS) where she is responsible for content development of a wide variety of multifamily industry training programs related to lead conversion, resident retention, and customer loyalty. Through extensive research on generational behaviors and other factors impacting leadership, marketing, and sales performance, she continues to target and respond to the training needs of the multifamily industry.

Webinar:

The Unacceptable Shopping Report: How to Conduct Effective Follow-up Training In-Person or Over the Telephone

 

 

Doug Chasick

Doug Chasick is “The Apartment Doctor”, restoring rental health to multifamily professionals. With 37 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property, and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. A nationally recognized speaker and author, Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. He is a Senior Instructor member of the NAAEI Faculty, leading the Advanced Instructor Training course and NAAEI designation courses. A licensed Real Estate Broker in Florida and Georgia, he is also a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the 2010 NAAEI Apartment Career & Education (ACE) award and the 2010 Legends of the Industry award from Multifamily Professional and the Annual Brainstorming Sessions.

Webinar:

Fair Housing Essentials: Ensuring DAAM (Disability, Accomodation And Modification) Compliance!

 

 

Stephanie Graves

For over 15 years, Stephanie Graves has been sharing her talent with the multifamily industry. She tackles property marketing and operations and offers a wide spectrum of insight into multifamily world. She has spear headed training and employee development programs that have increased operational efficiencies for property management companies nationwide, and is currently an independent Trainer, Motivator, and Crazy Marketing Gal! Stephanie has a BA in marketing and is a frequent presenter for NAA, holding the CAPS and AIT designations. She is also the proud mother of a ‘not to famous’ toddler, smilin’ Rilynn, that you may recognize from her blogs.

 Webinars:

Apps, Blogs, Posts, Tweets and Social Media – How Does This Make My Property Management Life Easy?

Build a Better Budget ON YOUR TERMS!!


 

Rommel Anacan

Rommel Anacan is the president and founder of The Relationship Difference; a corporate training, motivational speaking and consulting firm based in Orange County, California. Prior to launching his company, he had an extensive and successful career in the multifamily housing industry, at both the onsite and corporate levels, where he developed a reputation for tackling common industry challenges in an uncommon way.

Webinar:

"Can’t We All Just Get Along?” What to Do When Conflict Affects Your Team’s Performance

 

 
 

Alexandra Jackiw

Alexandra Jackiw has 35+ years of experience in all aspects of property management, marketing, training, consulting, and distressed asset workouts. She is President of Milhaus Management, LLC and is responsible for the oversight of all property management operations and asset management functions for the Milhaus-owned portfolio and the expansion of the management services platform for institutional, third party clients. Jackiw served as the 2013 NAA Chairman & NAAEI President in 2008-2009. She is past chair of the Residential Property Management Advisory Board at Virginia Tech and current President of the Ball State University Residential Property Management Advisory Board. Jackiw holds a B.A. from the Univ. of Rochester and M. Ed. from Ohio University.

Webinar:

15 Tips To Making Yourself Indispensable at Work

 

 

Heather Blume

Heather Blume has a contagious energy and passion that goes to the heart of the multifamily industry. Her work on site, combined with her work as a vendor, give Heather a unique perspective that allows her to enable those around her to find their own success. Currently, Heather is the Imagination In Charge of Behind the Leasing Desk Training and Consulting Services, a training and consulting firm out of the Seattle area that specializes in meeting the specific needs of multifamily clients who may be experiencing challenges in different facets of the property management world. She is an accomplished national speaker and trainer, and her blog posts, podcasts, and articles are visited by thousands of apartment professionals each month. Her work has been seen in industry publications across the country, including UNITS Magazine. Besides holding her CAS designation, Heather is NAA Advanced Instructor trained and has been a member of the NAAEI Faculty since 2009, as well as a Washington Multi-Family Housing Association NALP and CAM instructor. Heather's blog, Behind the Leasing Desk, shares her ideas on everything in her corner of the property management universe. Heather provides an educated and objective point of view coupled with a sense of humor that is valued by her readers and clients.

Webinar:

Outreach Marketing: It’s More Than Coupons!

 

 

Rebecca Rosario

 

Webinar:

Getting to “I Do”, Again and Again. Keeping the Resident Romance Alive!

 

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What Apartment Marketing Techniques Are Effective?

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Apartment Marketing Survey

What apartment marketing strategies are most effective, and how have they changed from last year? We are looking to assess what trends are taking place in apartment marketing, and what methods are working the best. By taking this survey, you will get access to the results for FREE!

Apartment Marketing Survey

Thanks for participating, and we look forward to seeing the results! A special thanks to SatisFacts Research and RentLinx for sponsoring this survey!

SatisfactsRentLinx
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Resort Style Living - SIMPLE Events That Sparkle and Give You Residents For Life

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Everyone wants a resort style experience.  Whether it is the Four Seasons or Ritz-Carlton, we want that type of treatment!  In this session, we will focus on how to apply that concept to apartment living by taking SIMPLE events and making your residents feel special!  In this session, we will share:

  • Top party planning resources. 
  • How to optimize event dollars!
  • First impressions: How to sprinkle the sparkle.


Kiley Haught

Join Kiley Haught and the Webinar Wednesday Team on May 21st at 2pm Eastern Time to learn how to give your residents the resort lifestyle! 

Exciting news! This webinar is eligible for Continuing Education Credits!!


A special thanks to MRI  Software and 
Apartment Guide for sponsoring this event. Please take a moment to check them out!

MRI SoftwareApartment Guide

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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How does your company’s software usage compare to the industry?

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software Survey

The last decade has seen tremendous change in the quality and capabilities of software products for the multifamily industry.  It’s a frequent topic of conversation online, at conferences, and around the office.  This survey is designed to help you benchmark your organization’s use of these new tools against the rest of the industry.  All participants get the results for free – just include your name and email address at the end of the survey.  

Software Survey

 UPDATE!  One person who participates will now get a $100 Amazon gift card!

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What are the hot markets in multifamily?

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Investment Survey

What investments are being made in multifamily currently, and what assets are being sought in what markets? By taking this survey, you will get the results for FREE!

Investment Survey

Thanks for participating, and we look forward to seeing the results! A special thanks to SatisFacts Research and G5 for sponsoring this survey!

SatisfactsYardi
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