How to Handle Resident Problems and Problem Residents” - Sure, the customer is  always right . . . but what about when the customer is not right? The interaction with Residents is one of the biggest stress inducers of many apartment personnel. Demanding Residents cause much grief and sometimes burnout of our on-site teams. This presentation teaches the property management professional how to identify Resident "problems" and "Problem Residents" and provides creative and effective techniques for dealing with both. Proper response to all Residents not only increases Resident retention but also enhances the on-site person's effectiveness while reducing employee turnover due to so called "Resident abuse." 

Join Rick Ellis and the Webinar Wednesday Team on November 18, 2015 at 2pm Eastern Time to learn how to handle resident problems!