With so much focus on the sales and leasing teams, there is one secret leasing weapon available at each community that we often overlook: the maintenance team! This webinar is a great resource for property managers, maintenance supervisors, and maintenance techs, where they will learn:
- How to leverage the unique skills and position of your maintenance team to lease apartments and increase renewals
- How the maintenance team impacts a property’s online reputation and ability to generate more prospects
- The maintenance team’s competitive advantage in creating a sense of community
- And More!
Enjoy this webinar video from Lia Smith, Jen Piccotti and the Webinar Wednesday Team for only $29.99!*
Who Should Attend:
Regional Managers, Property Managers, Maintenance Supervisors, and Maintenance Techs.
About Lia Nichole Smith, Vice President of Education and Consulting, SatisFacts:
Lia's extensive experience includes training, marketing, resident feedback and property management. She started her career being responsible for training over 1,000 Nextel Customer Care Representatives. In 2002 she started with Lincoln Property Company, ultimately serving as Director of Resident Services. She then served as Director of Training and Marketing at SPM Property Management, a 14,000 unit portfolio; responsibilities also included managing the resident feedback program.
About Jen Piccotti, Senior Vice President of Education and Consulting, SatisFacts:
Jen Piccotti, Senior Vice President of Education and Consulting at SatisFacts Research, has over a decade of experience in customer loyalty, quality assurance programs and process efficiency, and has worked in the apartment industry since 2000. A noted speaker and blogger in the multifamily housing industry, she heads up client services for SatisFacts, including education, satisfaction survey action planning, productivity studies, quality assurance, and process evaluations. Jen holds a Master of Science, Quality Assurance degree from California State University, Dominguez Hills.
