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The Unacceptable Shopping Report: How to Conduct Effective Follow-up Training In-Person or Over the Telephone

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You just notified an employee of their recent unacceptable shopping report. What happens next?

Interestingly enough, the steps you take to prepare as the manager/trainer are just as important as the steps the employee will take towards improvement. How well you overcome potential training barriers such as fear, frustration, blame, ego and even time constraints will determine the overall success of your one-on-one training session.

There are several important factors that come into play when your intention is to conduct effective follow-up training:

This webinar is eligible for Continuing Education Credits!
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  • Make training timely and convenient
  • Be prepared
  • Give open and honest feedback
  • Remove the blinders—yours and theirs

Join Maria Lawson and the Webinar Wednesday Team in a special recorded broadcast to conduct effective follow-up training!


Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors


About Maria Lawson:
Maria Lawson, 20+ year apartment industry veteran, worked her way from Leasing Consultant to VP of Marketing and Training at Lincoln Property Company and is currently VP of Training and Development for Ellis Partners in Management Solutions (EPMS) where she is responsible for content development of a wide variety of multifamily industry training programs related to lead conversion, resident retention, and customer loyalty.  Through extensive research on generational behaviors and other factors impacting leadership, marketing, and sales performance, she continues to target and respond to the training needs of the multifamily industry.


 

Proudly Sponsored by
Apartment Guide is the rental resource that connects apartment consumers to their ideal place to live, providing a simple guide to apartment living through content-rich listings in a user-friendly format with Internet, mobile and social media solutions allowing renters and property managers to connect wherever and whenever.
Proudly Sponsored by
MRI Software offers highly flexible property management solutions to the global multifamily and commercial real estate management industries. MRI helps clients improve their bottom line and maximize returns on their portfolios with robust solutions focused on efficient multifamily property management, accounting, and marketing. 

 


* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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