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Below is an outline of my acquisition due diligence (DD) checklist:What would you add to this list? ...

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I manage operations for a family owned management company. In the past, we have handled our collections of past due accounts from former residents. However, I have several accounts that owe $2500+ that we have tried to negotiate a payment plan to collect and they hit a dead end . Is there a collection company that is results driven (with a specialty in Property Management) that any one uses and can recommend ?

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Guest Insider Pay Ready

Wendy Doherty Kimberly Cameron is your gal, she’s awesome

Guest Insider Collectech is great- call Kimberly Cameron she can help you

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A more pressing question is why. What benefits will we see and what disadvantages will we accept in the pursuit of better operations? Some operators will undoubtedly chase full automation- at the cost of personal connections and a sense of community. The expenses will lower, but the turnover may be higher with a perceived transactional experience instead of a home and a community.Other reluctant owners may keep chugging along with their tried and ...

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This is neat. Our realtor used ChatGPT to create a coloring book-style picture of our rental that we are selling. How could you all see this working for apartments?

Amanda Hill

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Kara Rice This is such a great idea!

Leah Love Definitely something kids could color and hang on the refrigerator at home - reminder of the apartments!

Guest Insider Stealing this idea omg.

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Anyone in here use “The Guarantors” looking for feedback on it.

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Hollie Abernathy Check out OneApp Guarantee as well. Highly recommend them!!!

Guest Insider Yes, Mill Creek uses them at some properties and it’s working well. Easy to set up and explain to applicants.

Guest Insider I use them at one of my sites and I use Jetty at three of my sites! I prefer Jetty!

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The world is moving fast. Centralization. AI. New tech popping up overnight. And the multifamily industry? We're right in the thick of it. As I've worked with companies in different stages of tech adoption, some folks are strolling around like everything's sunshine and rainbows. Others are silently panicking, wondering if they'll survive the next shake-up.And the people on your team? They're likely feeling it too.&nb ...

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Running a multifamily property today takes grit. You're competing with brand‑new Class A builds that can out‑amenity you, while rising insurance, utilities, and maintenance costs squeeze your NOI. Add in capital hurdles, compliance risks, and staff burnout, and it's clear: keeping your property competitive requires more than hard work - it requires smart, strategic upgrades.That's why we are featuring Allegion's Operation: Retrofit Refresh - a ca ...

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We're currently in the steepest part of the CRE Re-pricing J-Curve—the point just before peak distress. Smart capital is already strategically positioning itself.The CRE Re-pricing J-Curve explains the current commercial real estate cycle as a period of initial severe decline followed by an eventual recovery. The "steepest part" of this curve is the current Trough, characterized by maximum pain and illiquidity where asset values have fallen (due ...

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Is it emotional connection, nature-inspired design, sensory cues, or just amenities? Cast your vote and let’s spark the conversation.

Monique

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Guest Insider Tell me more, as I don't disagree. What other elements do you believe are creating that direct impact?

Guest Insider This perspective matters because it reminds us that lasting retention comes from meaningful experiences, not just features

Guest Insider Great point. Given that people today are more lonely than ever and seeking connection through meaningful experiences, features serve as the foundation from which those experiences are launched.

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Hello,

I am reaching out to my peers for help. I have applied for countless property manager positions, but like many others, I haven’t received any responses after visiting the communities, messaging the hiring manager or regional manager, and emailing them. Is there a Talent Manager or Regional Manager who would be willing to review my resume and provide honest feedback? I’m at my wit’s end and simply want to work hard and build up my team... Show more

Brent Williams and Monique

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Guest Insider I cannot speak for everyone but I think being active is a great plus for whoever you work with. Networking and volunteering are huge pluses for me and I love to see my team members involved in the community. Question for you, are you applying for the right position or could you be ready for more? Was the RM who reviewed your resume a potential employer?

Guest Insider I’m qualified to be a RM but was never my dream or want. I want a smaller property to stay long term. Yes the lady interviewing me was a RM.

Julie Still DM your resume in editable format. Retired after 40 years, but still consulting. Happy to help.

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"You've Got Mail" It's one of my all time favorites. The classic "You've Got Mail." The holiday-season beloved rom-com starring Meg Ryan and Tom Hanks. It's a wonderful holiday themed love story. Featuring the old dial up internet and first versions of email. It also offers powerful lessons in business and the power of human connection. Lessons that translate easily into apartment leasing. Or any business. In one standout scene, Kathleen Kel ...

Monique

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One of the premier events in multifamily is only a few weeks away, and here are some can't-miss sessions that I am looking forward to. Share the sessions you are excited about below, and feel free to reach out via the OPTECH app to connect directly! Fast Pitches: Marketing, Leasing & Resident Experience Tech The perennial OPTECH favorite is back but with a curve-ball: you now don't have t ...

Monique

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From 1990 to 2025, the data tells a clear story: America's population profile is changing, and with it, the way real estate value is created, sustained, and measured.📈 Here's what stands out:The median first-time homebuyer age jumped from 28 in 1991 to 38 in 2024.The median age of all homebuyers (including repeat buyers) climbed to 56 last year.That's a generational transformation, not a seasonal one.And for real estate professionals, investors, ...

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For reference, I am in Colorado. I am helping a friend and just viewing his ledger and I noticed one of his reoccurring fees were "Property Tax" and then decided to do a bit of market research and then saw a Greystar Property that is also charging their residents a property tax fee?! How is this...

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Miles Scruggs It would be weird if people were not allowed to enter into agreements that they wanted to enter into.
That said it is just math. You can break down the “rent” into as many line items as you want, itemizing shouldn’t be an offensive action. I guess it might be hostile to those who can’t basic maths.
This is similar to how things have been done for decades with commercial NNN leases.

Anonymous member Miles Scruggs I'd like to address your sarcastic first comment. You're describing contract freedom, right? But residential leasing isn't a free market negotiation between equals it's a consumer contract of adhesion. The landlord writes it, the tenant signs it and if not they're homeless.
That freedom to "enter into agreements” as you put it, doesn’t really exist. Not signing the lease isn’t a genuine option, it’s economic coercion just dressed up as choice.
And when every property management company uses nearly the same fee structures, the same leases and rent optimization software, renters can’t simply “go elsewhere.” John Smith can’t refuse Terrace View and just rent across the street at View Terrace when they’re both doing the same thing. That’s exactly why RealPage is facing a nationwide class action lawsuit because the “competition” disappeared.
So your logic assumes a level of market freedom that renters simply don’t have and that’s exactly why laws like HB25-1090 are being... Show more

Miles Scruggs I'd like to address your sarcastic first comment. You're describing contract freedom, right? But residential leasing isn't a free market negotiation between equals it's a consumer contract of adhesion. The landlord writes it, the tenant signs it and if not they're homeless.
That freedom to "enter into agreements” as you put it, doesn’t really exist. Not signing the lease isn’t a genuine option, it’s economic coercion just dressed up as choice.
And when every property management company uses nearly the same fee structures, the same leases and rent optimization software, renters can’t simply “go elsewhere.” John Smith can’t refuse Terrace View and just rent across the street at View Terrace when they’re both doing the same thing. That’s exactly why RealPage is facing a nationwide class action lawsuit because the “competition” disappeared.
So your logic assumes a level of market freedom that renters simply don’t have and that’s exactly why laws like HB25-1090 are being written. Just because something is tucked into a lease doesn’t suddenly make it right or ethical.
Honestly, it might be worth remembering that the reason you have a job in this industry is because people need housing. A little more compassion for the renter side of that equation and a little less blind loyalty to ownership ideology, would go a long way.
It’s not that people “can’t do math.” It’s that they can and they can see exactly how the math is being weaponized to squeeze them under the guise of transparency. Numbers don’t lie, but people sure can hide behind them.
And just for the record, the argument that “this has been done for decades” has never been a moral defense for anything. Longevity doesn’t = legitimacy.

Miles Scruggs This isn’t exotic: most purchases present a take-it-or-leave-it price. You can’t rewrite the terms at the grocery store—you compare options and choose. And let’s be honest: housing is less consequential than the ability to feed yourself; if we accept market pricing for food, applying the same basic supply-and-demand logic to housing isn’t “coercion,” it’s how markets clear.
“Contract of adhesion” means standardized terms, not forced consent. The questions that matter are: Is it disclosed? Is it lawful? Are there alternatives at some price/quality point? If a neighborhood has thin supply, that’s a supply problem—not proof that itemization itself is predatory.
On RealPage: if there’s collusion or anticompetitive conduct, enforce antitrust. That’s a separate issue from whether breaking costs into components is legitimate. If the worry is cartel behavior, the remedy is competition law—not banning line items.
HB25-1090 mainly pushes toward a single “sticker price.” Fine for comparison...This isn’t exotic: most purchases present a take-it-or-leave-it price. You can’t rewrite the terms at the grocery store—you compare options and choose. And let’s be honest: housing is less consequential than the ability to feed yourself; if we accept market pricing for food, applying the same basic supply-and-demand logic to housing isn’t “coercion,” it’s how markets clear.
“Contract of adhesion” means standardized terms, not forced consent. The questions that matter are: Is it disclosed? Is it lawful? Are there alternatives at some price/quality point? If a neighborhood has thin supply, that’s a supply problem—not proof that itemization itself is predatory.
On RealPage: if there’s collusion or anticompetitive conduct, enforce antitrust. That’s a separate issue from whether breaking costs into components is legitimate. If the worry is cartel behavior, the remedy is competition law—not banning line items.
HB25-1090 mainly pushes toward a single “sticker price.” Fine for comparison shopping, but it doesn’t change arithmetic. One line or thirty, totals still total. Calling itemization “weaponized” assumes renters can’t read a ledger; most can, and many prefer to know what’s utilities, what’s common-area, and what’s taxes/insurance pass-throughs.
Transparency empowers renters. Itemization lets people see why costs move:
• When a city or county hikes property taxes, the “property tax” line goes up and the source is obvious.
• When insurers double premiums year over year, the insurance line shows that external shock.
• When utilities raise rates or add surcharges, the usage/utility lines reveal it.
That visibility lets renters audit changes, push back on errors, compare buildings apples-to-apples, and advocate where the cause actually sits (jurisdictions, utilities, insurers) rather than blaming a single blended number. One price is simplicity; it’s also obfuscation.
Market power isn’t one-way either. Oversupply in many places has shifted leverage toward renters—softening rents reflect that. When supply loosens, line-item or not, prices come down.
My NNN example wasn’t “longevity = legitimacy”; it’s that in a mature segment, even sophisticated parties insist on components for clarity. Starbucks isn’t “oppressed” because CAM/insurance/tax are listed separately—clarity is the point.
For what it’s worth, we don’t itemize because many renters find it annoying. But morality doesn’t turn on formatting. If totals are lawful, disclosed, and non-duplicative, ethics aren’t changed by whether a ledger shows 1 row or 30. If someone is double-charging or mislabeling, call that out; “itemization” isn’t the culprit.
If the objection is to prices, let’s talk supply, zoning, and antitrust—changing the shape of the receipt won’t move the market. Show more

This isn’t exotic: most purchases present a take-it-or-leave-it price. You can’t rewrite the terms at the grocery store—you compare options and choose. And let’s be honest: housing is less consequential than the ability to feed yourself; if we accept market pricing for food, applying the same basic supply-and-demand logic to housing isn’t “coercion,” it’s how markets clear.
“Contract of adhesion” means standardized terms, not forced consent. The questions that matter are: Is it disclosed? Is it lawful? Are there alternatives at some price/quality point? If a neighborhood has thin supply, that’s a supply problem—not proof that itemization itself is predatory.
On RealPage: if there’s collusion or anticompetitive conduct, enforce antitrust. That’s a separate issue from whether breaking costs into components is legitimate. If the worry is cartel behavior, the remedy is competition law—not banning line items.
HB25-1090 mainly pushes toward a single “sticker price.” Fine for comparison shopping, but it doesn’t change arithmetic. One line or thirty, totals still total. Calling itemization “weaponized” assumes renters can’t read a ledger; most can, and many prefer to know what’s utilities, what’s common-area, and what’s taxes/insurance pass-throughs.
Transparency empowers renters. Itemization lets people see why costs move:
• When a city or county hikes property taxes, the “property tax” line goes up and the source is obvious.
• When insurers double premiums year over year, the insurance line shows that external shock.
• When utilities raise rates or add surcharges, the usage/utility lines reveal it.
That visibility lets renters audit changes, push back on errors, compare buildings apples-to-apples, and advocate where the cause actually sits (jurisdictions, utilities, insurers) rather than blaming a single blended number. One price is simplicity; it’s also obfuscation.
Market power isn’t one-way either. Oversupply in many places has shifted leverage toward renters—softening rents reflect that. When supply loosens, line-item or not, prices come down.
My NNN example wasn’t “longevity = legitimacy”; it’s that in a mature segment, even sophisticated parties insist on components for clarity. Starbucks isn’t “oppressed” because CAM/insurance/tax are listed separately—clarity is the point.
For what it’s worth, we don’t itemize because many renters find it annoying. But morality doesn’t turn on formatting. If totals are lawful, disclosed, and non-duplicative, ethics aren’t changed by whether a ledger shows 1 row or 30. If someone is double-charging or mislabeling, call that out; “itemization” isn’t the culprit.
If the objection is to prices, let’s talk supply, zoning, and antitrust—changing the shape of the receipt won’t move the market.

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Brent Williams

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Guest Insider “Give me corporates number. I am going to call corporate on you.”

Guest Insider I literally said this to an applicant today!!

Guest Insider I pay a lot of money to live here.

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