Everyone talks about the numbers in this business—cap rates, NNN structures, absorption rates, comps. And yes, you need to know all of that cold.But after 20+ years in this industry and nearly a billion dollars in assets marketed, I can tell you the deals that closed cleanly, and the relationships that lasted beyond one transaction, almost always came down to one thing that never shows up on a spreadsheet:Empathy.Empathy in CRE isn't a soft ...