I have a 55+ property that isn't getting a lot of traffic in DFW area. We are on Zillow, Apartments.com, a place for mom, caring.com, run ads on meta and even radio spots. We market locally at events and various senior places. What are we missing?

Good morning wonderful professionals, I hope everyone is well.

U.S. existing home sales declined 3.1% year-over-year in April, reaching a seasonally adjusted annual rate of just 4.0 million, the lowest April reading since 2009. On a month-over-month basis, sales dipped 0.5%, falling short of market...

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I need direction and positive feedback. It’s a shame that I have to preface my request this way when many of our peers tend to respond like the most disrespectful resident we all have.

Having been in the industry for a long time, I don’t know which way to go. I’m a Community Manager living in DFW at a really nice apartment community near downtown, but we have an issue with neighbors smoking in their apartments, which affects the...Longer Read…

I need direction and positive feedback. It’s a shame that I have to preface my request this way when many of our peers tend to respond like the most disrespectful resident we all have.

Having been in the industry for a long time, I don’t know which way to go. I’m a Community Manager living in DFW at a really nice apartment community near downtown, but we have an issue with neighbors smoking in their apartments, which affects the hallways. For context, I am in a mid-rise building that is non-smoking per my lease.

I brought this up to management, letters went out, and that same day—and every day following—this person continues to smoke. Being in management myself, I always extend grace as I’m pulled in many directions, but now I feel like my kindness is being taken for weakness. If they respond, it’s two weeks later. I’ve had to email the regional manager to get a response from the Community Manager, and when they do respond, the tone of the email pretty much says that nothing can be done. In fact, in the last email, I was told that they can’t control what people do in the comfort of their own home, which is absurd, as there are rules and regulations, specifically regarding the non-smoking policy.

I don’t mind if anyone smokes weed or cigarettes, but they should do it on the balcony where others aren’t impacted. I introduced myself to the manager when they first arrived and again at a resident function, but the manager dismissed me, while the office team looked puzzled afterward. I purposefully scale back my approach because I don’t want to be aggressive or rude. When I’ve stopped by the office, the manager isn’t there, or the times I try to schedule an appointment don’t work. It’s a small management company, so the regional manager can prevent issues from escalating. The previous manager was hands on and addressed any issues I or neighbors made her aware of. There was an Issue like this before and the previous manager evicted them.
As we know, this industry is small, and I don’t want to cause any problems. I don’t want anything to negatively impact me if I decide to move companies, as your peer today could be your manager tomorrow. If I am held accountable for not bringing my trash container in before the office opens, surely they should be held responsible for smoking in their apartment. Show more

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I'm curious, has anyone in this industry quit a company, because the company they work for, is basically defrauding vendors and pretends they will send out payments to avoid liens and still requests the vendors to keep doing work, knowing full well they have no intention to pay!! Would you leave to avoid being associated for such shady practices??

Does anyone have any tips on how to enter in to the compliance side? I’ve been a property manager for 12 years - 6 of those in affordable. Im just looking for a change. I do have a HCCP certification. Would other certifications be beneficial? TIA!

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Recently switched to a different property and just learned they don’t accept any walk in tours. Everything has to be scheduled in advance. Is this how people are serving their customers today? I find it a bit strange why an agent would tell them to schedule it online for a day or two in the future when they are in the office ready to tour and possibly lease.

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