I manage a 30 unit LIHTC complex with a total of 6 Support and/or Service animals. We have 1 tenant on the ground floor who is both physically disable and also suffers from PTSD. I was informed in a hearing yesterday that although we require animals to be leashed and with their owners when outside of the unit, I am violating this one tenants' ADA rights by not allowing him to tie his dog to his couch and let him roam the breezeway and grassy areas as he pleases.
My thought is, if I allow this for one tenants support/service animal, would i not have to allow this for the other animal on the ground floor, and all other animals on the 2nd and 3rd floor also?
I was also told that due to his issues I am required to communicate with him differently, exclude him from bulk emails to the building about issues, and give him more detailed explanations than others are given.
Am I wrong in thinking that as a tenant he should be required to follow all policies just as any other tenant? In all of my training I have been told you must treat everyone, including a wheelchair bound applicant, the same, offer to show everyone the same units even if getting to the 3rd floor in a wheelchair is difficult. But in this situation I am required to give the ADA person special privileges that I am not able to provide any other tenant.