Topic: How are you following up on leads?

Looking for unique ways that leasing agents are following up on their leads. Looking to know what techniques are working in regards to creating follow ups. What the conversion time is from follow up to lease. What is really making your follow ups stand out compared to your competitions? Not looking for the standard we email, text, or snail mail them answer. Looking to know what you put in your emails, text or snail mail to get them to respond back to you.

Jolene,

Great topic! I spoke on this at a show in my previous role. Most emails are read from a mobile devices now. This means two things...1) you have to catch their attention in the preview of the push notification 2) end the email with a way that allows for an easy to type response either accepting your request or denying it. Don't be afraid of a "no".

Example: Customer Name, Jolene here with ABC. I have some news I think would be interesting to you. Do you have 10 minutes for a call when you get off work today?

Your customer will see "Customer Name, Jolene here with ABC. I have some news" and at least read it. At that point they can email you a quick response like "yes, call after 5:30".

How we end our conversations can dramatically effect our results. I have full intentions on replying to emails but in some cases I open them while out and never get back to them because it doesn't allow for a quick response. I simply forget.

Hope this helps! I found it works great for me.