Thanks for the reply guys. After I looked, denied/cancelled applicants are counting against the closing ratio. I don't feel like this is the best reflection of what's going on. People fail, people are shopping for apartments for next year, people cancel their application fee because they don't want to pay a condition fee if they're approved with credit... etc. All those go against the closing ratio. The way it's setup, there's a lot of emphasis on just the right person walking in the door, and especially when you have two agents (who I've seen go on tours without logging traffic), it's just a numbers game of who gets who. A little concerning since mine was a little lower than I'd like, unless I manually do the math and plug back in the failed/cancelled applicants.