I will be addressing this issue in my April webinar here on Multifamily Insiders. Amanda, your company is doing a good job dealing with request for reasonable accommodations. Just a mention: the resident/applicant can make a verbal request, and if unable to fill out a form, the office staff can document the request. Also I recommend that the staff have a form to send to the third party to fill out. An example for the form: "for legal reasons, in signing this form you agree that all the information provided is true / factual" This helps keep friends/long time health care providers who feel that they have no 'skin in game' from sending a document/statement as a favor, wink wink!
An even bigger issue is residents/prospects buying a "service animal certificate' off the internet. I will save that one for April 20 webinar.