"Don't mean to - however, it irks me to no end when someone makes blatant statements that are simply erroneous"
If I thought the statement was erroneous, I wouldn't have made it. But it's easy to check. When your maintenance guys are out and about the grounds have them ask the tenants that they happen to see why they chose those apartments to live in. None of them will mention the management, at all. I've worked in buildings where I was not only the entire management and sales staff, but maintenance too. And we were full. I have also worked at a complex where the office was open about 30 hours per month at random times, and we were full.
Yes, you sound upset, you used the word "irks" which means that you're upset, you're irked. You've used the word arrogant, and opinions cannot be arrogant only the person behind the opinion. You're understandably upset because I seem, in effect, to be saying that the leasing staff doesn't really accomplish much in the long run?... Ah... yeah. Is that going to affect your job? No, not in the least. Until they change the laws and allow folks outside the real estate industry to be in the apartment rental business, there will be no viable competition and nothing will change.
I'm simply suggesting that there is no information that can be legally acquired, that cannot be transmitted over the phone. Save the leg work, if they don't make enough money over the phone, they still won't make enough money in person.