A lot of property companies have found that working with residents to get caught up on rent and/or late fees in arrears can be helpful as a condition of renewal. For example,, an otherwise reliable resident always pays but always pays late. It's bad for the resident and bad for business. If you'd rather avoid turning a unit, you could require a creative payback plan as a condition of renewal. Here's what we've seen work: 1) require payment of 50% of what's owed; 2) allow three months for the resident to get caught up with rent from payroll - a platform that receives prorated deposits every pay period from a resident's employer before money hits their paycheck; 3) waive additional late fees while the resident is participating in the payback program. Most companies require the resident to stick with rent from payroll throughout the tenure of their renewed lease or owe whatever late fees were waived during the payback period.