Agent Orange. You do the tour, you book the show. This is why, I personally believe don’t think you should book “appointments” when people come in. There’s no way I can guarantee that I’m actually going to be available at X-time. And I will feel really upset if someone comes in at 12:45 and everyone else is busy so I take the walk-in (who may or may not lease) and then my 1PM tours with someone else because I wasn’t available and that person rents. No appointments. When people call, give them your office hours and say “come on in”. If you’re busy and I’m a show, tell everyone to hang in the office (isn’t that why we have WOW fridges and TVs) and you will help them in the order that they came in.