Hi everyone! We’re starting to evaluate implementation of Florida’s HB 615, which allows residents to opt in to receiving certain notices digitally rather than on paper.
While we’re supportive of the efficiency and resident experience benefits, we’ve intentionally paused rollout because none of the three PMS platforms we use are currently set up in a way that gives us confidence in clearly capturing resident opt-in vs. opt-out. Until those gaps are addressed, we haven’t allowed teams to begin collecting opt-ins or sending digital notices.
I’d love to learn how others are handling this in practice even if you’re not in Florida. If your state allows or has moved toward digital notice delivery, your experience is still incredibly helpful. I’m specifically curious about:
1. How are you internally managing opt-ins/opt-outs when the PMS doesn’t natively support it (or support it well)?
2. How are you preventing errors in notice delivery when consent is tracked outside the system?
3. What challenges have surfaced so far?
