Hello Everyone,
My apartment company has started a new monthly company newsletter. My boss has asked me to be the writer for this publication. So, while we are in the slow season, I am trying to complete 12 months of newsletters. And I'm hoping to get some ideas from you fine people.
What I'm looking for are tips and information for the following items:
-Safety: Best Practices
-Maintenance: Best Practices
-Office Personnel: Best Practices
Here are some of the items from the first newsletter to give everyone an idea:
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Safety: Best Practices
Do not solder/sweat solder in wall cavities. Always use shark bite fittings. Make sure all contractors are aware of this practice.
Report & repair any damaged, mischarged or missing fire extinguisher casings IMMEDIATELY
Inspect playgrounds for broken parts & inadequate absorbent materials (mulch)
If you are in a resident’s apartment and notice fire hazards, instruct the resident on how to prevent apartment fires. Such as: 1. Do not overload circuits or extension cords. 2. Never place space heaters near flammable materials such as drapery. 3. Do not leave candles or incense unattended and place these items away from drapes, curtains, or other flammable materials. Your instructions may prevent an apartment fire!
Always consider flickering lights, frequently burnt out light bulbs, or surges an emergency. They indicate a short in the electric service or fixture, which could lead to a fire.
Immediately replace outlets showing any burn marks on them
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Maintenance: Best Practices
Always knock on door and announce that it is maintenance before entering an apartment
Always turn lights on so that if a resident is home, he or she can see that it is maintenance entering
Always put a door hanger on the door knob so that people know that there is maintenance in progress
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Office: Best Practices
Reply to resident emails within 1 hour or less if possible. Absolutely no later than the same day.
Check voice mail regularly. The top of each hour is a great time to do so.
Try and stay organized
If you are getting stressed out, take a few moments to regroup and calm down.
Use the 15/5 rule created by Marriott Hotels: when a resident is within 15 feet, acknowledge that person with a smile, wave or nod. When a resident is within 5 feet, greet that person with a friendly “hello,” or “good morning/good afternoon”
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Any ideas are much appreciated. Thank you in advance!