Topic: Ways to get our tenants to fill out a survey??

Devinn L.'s Avatar Topic Author
Devinn L.
Hi All!
I work for a large complex, and every year we participate in a third party survey about our property- I am just looking for any ideas if anybody has them to makret this my residents and get them coming in to fill out the surveys. I am usually a very creative person- but at this point I think that my creative energy isn't flowing like it should :)
We already have some things like giving out raffle tickets to win a month rent free, an iPad3, and other prizes, but I think I need a very unique spin to advertise and get them to fill out their surveys (and not just to complain LOL)
Thanks guys!!!
Posted 11 years 6 months ago
Mindy Sharp's Avatar
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Is the survey something you do every year? Or, is this new for you and your Residents? Sometimes, when it isn't new, Residents become a bit complacent. If it is new, maybe they don't understand how valuable their feedback is.

Have you tried:
1. Going on a door-to-door campaign, taking a small goodie bag and asking them to take a moment to fill it out? That way you can personally explain its value.
2. Instead of a lottery drawing (which many Residents may feel like they have no chance of winning) you could provide "coupons" for concierg items, like a Late Rent Pass, tickets to a local college soccer match, hockey match, etc.
3. Placing balloons on doors announcing a chance to win with the survey attached?
4. Posting it on Facebook Page? Emailing it to Residents? Texting Survey Deadline reminders?
5. Giving a Prize for the most creative survey description of how to improve something on/about the property?
Posted 11 years 6 months ago
Anonymous's Avatar Topic Author
Anonymous
2 things I have done that help:

*We offered them a "free gift" fir returning the survey as long as we had their name and apartment #. The free gift was just a bag of microwave popcorn with a cute saying on it.

*Always distribute surveys 3-5 days prior to rent collection, that way they can turn both in at the same time and don't have to make a special trip but it is not so far away from rent collection day that they forget about it.
Posted 11 years 5 months ago