Highly doubt those words were used by anyone other than a prospect who was in a rush to rent the model unit, had his checkbook ready and was extremely hungry for junk food. The wow fridge is part making a great impression and presenting the property well. Half the competitors make prospects feel like they’re burdening them with a tour. An agent that jumps up and is excited to meet you, builds rapport and present well on tour has a huge advantage. Offering that bottle of water and granola bar only helps the process!