Topic: Vaultware?

My RPM called today and stated she wanted me to try something out called Vaultware. Has anyone every used this program and was it effective. To my knowledge it updates for you. And makes our leasing agents lazy. Let me know would live to hear feedback on this!

We use Vaultware and it's instrumental in showing our availability on our websites allowing folks to see what is available and at the pricing we input. We can create specials for the property, unit specific, unit type specific with expiration dates, etc. We can manually price using percentages, manual input or leave whatever pricing is already being fed into from our PM Software (in our case Yardi Voyager). It's sometimes a pain, but in the last few months, I've found it to be a wonderful tool. You upload content (photos, floorplans, etc) and several websites like Rent.com and others will automatically update from Vaultware. All in all, I love it. The only issue I have is that while pricing is instant, and you can limit or control what units show on your availability on your ILS's and company website... or allow all, etc. When entering a notice into Yardi, Vaultware doesn't update and show that unit as available until after midnight. Give it a try, it's versatile and will make the updating of your ILS's easier to manage in many cases, as well as allow your tech savvy customers to instantly see availability, photos, pricing, etc. It has an online application and pre-screening process to help ensure you get more qualified on-site traffic and it has features available that we don't currently use that go even beyond that.

p.s it's definitely not making my leasing staff lazy either. They have to stay on it, or folks call and give incorrect pricing and they lose leads. What it does is simply some of the process of maintaining multiple ILS's from a central location so their time can be better spent, leasing, attending to customers and doing their other essential functions.

Hi Chance, VaultWare does much more than keep your online ads and your website content current. Simply put, VaultWare turns all of your ads into online leasing centers where your customers can see the most important information they need to make a decision: availability, current correct pricing, specials, deposits and most importantly, the ability to reserve and even pre-qualify on the spot for a specific apartment.

Your leasing agents won't be lazy when they're busy closing VaultWare reservations that turn into leases on average 17% to 38% of the time! You can find details about that statistic on the home page our website. I would link you but vendors linking to their own site is frowned upon in the forums.

While you're on our site check out the video "5 clicks to a pre-qualified lease" for a high-level summary of how VaultWare will positively impact your leasing process. And if you're still unsure just drop us a line via the website and one of our awesome account executives will be happy to answer any questions or concerns you may have.

Our company (Grand Peaks) has been using Vaultware for a few years. As the leads come in, the leasing consultant gets a notification which allows them to respond quickly and also track the advertising source. The system will work with most revenue management systems and complete automated rate updates nightly so your team doesn't have to update prices on all the ILS's...which we know doesn't always happen. In additon, Vaultware is always coming out with new enhancements. A few new systems are their Mobile Websites and Leasing Tablet. We have priced similar products and have found that Vaultware is the best value.

We have used VaultWare for almost two years and find it intrumental in getting the message out! We recently added the Mobile application, are in testing on the iPad with pin-point, and also working on getting an interface into Yardi Voyager to popluate a Guest card. We use YieldStar revenue management that updates our VaultWare pricing and also use Crossfire as our Call center - they toggle to our Vaultware account and obtain our YieldStar pricing. The objective is to use Technology to it's greatest benefit - accoutability back to the Managers and Leasing Agents does not let anyone get lazy - they just work Smarter.

We are successfully using Vaultware, and I agree with all of the previous comments. However, I've just discovered an ancillary benefit to Vaultware.

They have a cool tracking.Vaultware.com, site, that has more value to me than Google Analytics.

Running Google Analytics helps me quantify traffic to my website, patterns, where the traffic is coming from, bounce rates, and much more. At first, I was trying to gauge the success of the magazine's websites by the number of hits to my company website as a referral from the magazine's website. But is that really the point of the magazine websites? No. I just want the prospect to pick my property from the list of properties, and to ultimately get the phone call and/or email lead. If they "click on the company website," that's good, but it doesn't (at least for me) help me assign value to their website with all of their upgrades/bells and whistles.

Stay with me -- I'm getting to the point. While I was poking around Vaultware the other day, I clicked on the REPORTS tab I found that Vaultware actually tracks who's clicking on the "Check Availability/Reserve Now" buttons and from which websites; further, which sites are leading to "Reservations." When a prospect clicks on a specific apartment, knowing the exact price and clicks the "Request a Hold" button -- that's a pre-closed lease. We rarely lose those leads to comps. The prospect already agreed to the price!

So, then, to quantify where the Reservations/Request A Hold are coming from has big value to me, more than Google Analytics. Even more valuable, is when the prospect Pre-Screens for credit. I can answer questions like: Which magazine/site brings the most views based on the Check Availability Button? Which magazine/site brings the most reservations based on that button? And, which magazine site brings the most pre-screened reservations from that button. They even have a separate site (tracking.vaultware.com) that has more reports to help you analyze.

My usual way of evaluating the efficacy of the magazines and their websites is with a call tracking number, but now I have meaningful analytic to help me with web decisions.

I'm happy to share more if anyone has questions -- shoot me an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

PS -- by the way, now that I'm paying attention, my 16 properties have had 2108 unique views on the Check Availability Button and 95 Reservations/Request a Hold -- since July 1, 2010--and I know where every view, lead and reservation came from!

I just love all of us Nerdy Geeky people who look under the rocks.
The numbers always tell a story. Always.

Vaultware certainly seems to offer very practical solutions to the multifamily housing market. The tracking it provides based on the previous comment seems to offer a great inside view of who actually takes action and I believe this is without a doubt the single most powerful piece of information to focus on.
By tracking the activity of web shoppers you are able to refine your online marketing strategy which can mean a significant improvement in customer acquisition costs.