Does anyone use a Call Center to answer emergency and non-emergency calls?
Do you give the Call Center the authority to approve and assign work orders?
Are you charged a certain amount per minute for each call, on top of a monthly fee?
I was told that the set up fee for LevelOne Contact Center is $300, plus an annual cost of $1/unit, but it doesn't make sense to me that Level One would answer ALL my calls and emails for only $150 per year (I have about 150 units). My guess is that there is an additional charge per call/email.
LEVEL ONE:
"We handle and deliver emergency and non-emergency requests, 24/7/365. Our dedicated phone line ensures no calls are missed, minimizing potential resident frustration. Immediate and thorough electronic logging of all maintenance requests gives you extended visibility into your service operation. Prioritization, routing and acceptance of emergency tickets ensures you always have the right staff on the right ticket at the right time. Following-up with residents on closed tickets to ensure proper completion leads to higher resident satisfaction levels."
"Level One can help you to capture more leads and lease more apartments by effectively answering your advertising-generated leasing phone calls, emails and chat. We work as an extension of your onsite leasing team and we’re available 24/7 to answer questions, set appointments, and help sell your properties to potential renters. The marketing associates at Level One who answer your prospect calls aren’t ordinary contact center employees – they’re professionally-trained, multifamily leasing specialists."